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Tuya Customer Service 💢

Hard-to-find customer service info can be a red flag. Is Tuya Safe to use?

The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.



NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Tuya



Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit Tuya Smart Website

Privacy Policy: https://developerapp.tuyaus.com/protocol/1479c8096cc01001?lang=en

Developer: Tuya Smart Inc.





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Protect your data and wallet. We investigate the developer's website (Tuya.com.co), verify they're legit, and uncover hidden scams or complaints.




3 Most reported problems 😔💔

4.9 out of 5

Cambio de clave

2025-02-25

by Mikeperez03

Debería tener mas opciones para cambiar la clave, si no se tiene acceso al teléfono registrado no se puede cambiar la clave no piensan en las personas que no están en el país y la única opción que tienen para actualizar datos es presencial.

Pésimo

2025-02-26

by Juan Camilo Tirado Jaramillo

El servicio el Pésimo y la atención en los puntos de venta es más malo que todo, no te solucionan o solo saben cobrar. Es el peor error adquirir una traje ta éxito. Nunca lo hagan

RORO

2025-02-27

by Tomasmartinro

Martin




Have a Problem with Tuya? Report Issue




Why should I report an Issue with Tuya?

  1. Pulling issues faced by users like you is a good way to draw attention of Tuya to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Tuya customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Tuya.


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