Gem Status

Last Updated on 2024-07-25 by Oz Pinhas

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Common Gem Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Gem app on iOS and Android devices. Solve all Gem app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Gem iPhone Issues and Solutions

Gem iOS app crashes, not working, errors
Gem iOS app network issues
Gem on iOS has black/white screen

Gem Android App Issues and Solutions

Gem has errors/crashing/not working
Gem server network connectivity issues
Gem has black screen

Gem iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Gem app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Gem app crashes or not working on Iphone (iOS):

Close and restart the Gem app on iPhone
Update Gem app to the Latest Version for iOS
Uninstall and reinstall Gem iPhone app
Update your iPhone to the latest iOS version

Fix Gem on iPhone unable to connect to server/internet connection issues::

To resolve Gem network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Gem black/white screen (blank screen) on iPhone:

Follow the Gem iOS app troubleshooting guide Here →

Gem Android App Issues and Solutions

Fix Gem not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Gem app issues:

Force Stop the Gem App
1. On android, goto "Settings" » click Gem app. » click "Force Stop".

Update Gem to the latest version on PlayStore

Clear Gem App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Gem app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Gem.

Fix Gem unable to contact server/ Gem internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Gem » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Gem » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Gem on android.

Solve Gem black/white screens issue on Android:

Follow the Gem android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Oz Pinhas, developers of Gem.

Verified email

Contact e-Mail: [email protected]

About this app

Loved by users, Emerald is the easiest way to record & track your expenses, designed to save you time & money. Organize expenses by any tagging style: Categories, budgets, wallets, accounts & what not! On a trip? Search entries by text, category, budget - anything! See total spending for your search results (all those donuts!