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⚠️ Most reported problems ⚠️

Not working
45.8%

Login
16.7%

Something else
12.5%

Connection
8.3%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of Proton VPN Problems 😠👌🔥

- Almost all reviews were bad because the person just did not know where to look to change a preference or just does not know anything about how a VPN works.

- I had initially signed on for a year of ProtonVPN and found it to be very frustrating to use on my iPhone.

- Under no circumstances would I purchase this product.

- Disconnects randomly, often won’t tell you, or will say it’s connected to a server but be unusable.

- The application has a critical bug where the VPN connection disconnects when a iPhone is locked.

- I have experienced this issue on 3 models of iPhones and actually stopped subscribing to the service in June 2020 because of this issue.

- Now 18 months later I signed up to try out ProtonVPN due to the WireGuard protocol support and I assumed this critical bug would have been corrected. The bug is still present after all that time and people use this VPN completely unaware their IP is leaking almost every time they lock their phone.

  3 Reported Issues: 😵🆘🛟🚨📢

Annie M. Stewart
2024-02-13

I purchase your product 0n 11/15/23 and have not been protected since the purchase. The invoice number is 19645880 I need assistance today. Please response today.

Craig Procter
2022-07-11

I've re-downloaded and installed windows version of proton vpn software an when I run it it only shows a small window with quick connect. if I click the link in the app for proton vpn then the full app opens up but the screen is corrupted and the app does not work.. all I can do is quit.

Terry East
2022-06-25

Launch Proton and it starts and then immedialtely closes. Downloaded a newer version and same thing happens.

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Common Proton VPN Problems & Solutions. Troubleshooting Guide

       


  Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Proton Technologies AG, developers of Proton VPN.


Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit Proton VPN Website

Privacy Policy: https://proton.me/legal/privacy

Developer: Proton AG




About this app

Used by millions worldwide, Proton’s secure no-logs VPN offers 24/7 private internet access, and does not record your browsing history, display ads, sell your data to third parties, or limit downloads. 1. 2. 5. 6. 7. 8. 2. 3. 4. 6. 7. 8. - Uses only VPN protocols that are proven to be secure: OpenVPN, IKEv2, and WireGuard (no PPTP and L2TP/IPSec).  Proton’s free VPN offers secure and encrypted internet access with advanced security features and access to blocked websites and streaming platforms.  Proton VPN offers a secure, reliable, and easy-to-use VPN service and is operated by the makers of ProtonMail, a respected, privacy-oriented email service...  Proton VPN is created by the CERN scientists behind Proton Mail - the world's largest encrypted email service.  Proton VPN is the world's ONLY free VPN service that is safe to use and respects your privacy.  As a company they have a track record of fighting for online privacy and they share our dedication to internet safety and security.  Get our private VPN free today and enjoy fast VPN connections and a secure internet, from anywhere.  Your support is important as it allows us to continue our mission to bring online freedom and the right to privacy to people around the globe.  PCMag: “[Proton VPN’s] focus on exacting security at an affordable price tag makes it a compelling choice.  Mozilla: “There are many VPN vendors out there, but not all of them are created equal.  Plus, its free version is the best we've tested so far.  Notice for users in China and UAE - Proton VPN may be blocked due to government restrictions outside our control.