Walking Tracker by GetFit Reviews

DON’T DOWNLOAD. Horrible app, I didn’t even like the free or $1 trial and there were misleading terms when I signed up which are now not allowing me to get a refund. I feel like I’ve been tricked, which is exactly what they want to do. They probably get most their money from messed up signups, difficulty on the customer to unsubscribed since it’s not like any other app, and relying on the customer not to fight it and lose $90, keep quiet, or then throw back some confusing terms and conditions back in your face to refuse you a refund. It seems like they actually send you to a webpage but inside of WalkingTracker for the free trial (so it looks like other app free trials) but it doesn’t cancel when you delete WalkingTracker , and it also doesn’t show up in your App Store subscription list so it looks like you won’t be charged. THIS SUBSCRIPTION IS NOT THROUGH THE APPLE APP STORE. I was charged almost $90 for a two month subscription! It wasn’t even worth the $1 free trial. I’ve seen free apps that are better. I was expecting so much more. I may as well have hired a personal consultant for this price. I tried contacting customer service. Yes, they did get back to me, however they would not give me a refund. I was so excited to start something in the new year to get ready for my wedding and get in shape but WalkingTracker was a ripoff.

SCAM-SCAM-SCAM
Don’t waste your time with the trial and testing the product before buying. I started the free trial, went through WalkingTracker and realized it was just a simple step app - nothing great. The same day I started the trial period, I cancelled it. A week later, I’m charged $86 for a two month subscription. I immediately contact their support. Their response, we don’t see the cancelation - ok, not my fault because I cancelled, I don’t know what they are looking at and why they can’t see it. I ask for my money back. Support reply’s that I need to cancel my account and provides a link. I cancel my account and request my money back. Support tells me I didn’t cancel within the trial period 🤦🏼‍♀️. Support them provides me with the 100% money back guarantee and states if I am not satisfied there is a money back guarantee. I read through it. The guarantee request photos of the meal plan and workouts. There are no meal plans or workouts with the walking app. I contact support AGAIN. There is an obvious language barrier as they have no idea what I am talking about and once again provide the same copy and paste message as before. The company scams you into the trial them doesn’t allow you to cancel within the time period and then charges you. Don’t waste your time or money.

I’m still loving WalkingTracker. I’m understanding the warmup and cool down coaching as that’s a normal part of any experience program. For my health reasons , walking is the ONLY form of exercise I’m able to do because of my severe rheumatoid arthritis, multiple back issues, severe chronic pain and balance issues. I’m stuck using a cane...not to my liking as I’m young. My mid 50’s. I used to lift weights and did minor body building, and my yoga was just taken away from me due to my balance issues. So, WalkingTracker is my only go to for now. I can use it in my home like I have to when it’s raining like it is today. It’s great outdoors. I love to see my route I’m taking as I change routes almost daily. My day route is very different from my night route so it’s good to see just where I’ve walked and it goes right to my Apple Watch. I’m currently in competition with my future daughter in law so I’m having a blast with WalkingTracker. Thank you for making my exercise routines much easier and fun.

I tried WalkingTracker for the first time today, so I’m only on day one. But I don’t get why I’d pay for this. The warmup was some instructions that were given really fast so I couldn’t follow them. I guess I was supposed to remember everything to do? Then the walking guidance was only some instructions at the beginning. No encouragement no update. No reminders to maintain my posture. And the instructions that were given weren’t even that good. This is really not worth a subscription. The free version of Runkeeper is much much more interactive and effective. I see now why you aren’t even giving a short trial. If it had been free I’d probably be giving five stars because I see where you’re going. But this is an MVP that should be free to early adopters. Where’s the integration with the Health app and Apple Watch? It’s way early for you to be charging for this.

Also, bug report: I navigated to other apps on my phone and each time I returned to the walking app my steps were reset. It also never tracked my speed or any of the other stats. I have app to track stats, so yours doesn’t need to do it. Why try to do all of that poorly when you should be perfecting your offering of real walking guidance?

I simply looked at WalkingTracker online quite a few days ago. No where did it say that I could see, that it was going to charge me for looking at WalkingTracker by downloading it. I did, big mistake bc I decided it wasn’t WalkingTracker for me but yet they charged me days later for a trial AND the subscription fee. By then I had deleted it off my phone but still got charged.
They have no phone number to call them only an email they send a standard response and basic telling me I have to take pictures of it not working(when I never even tried it-not going to commit to something I wasn’t interested in). They basically give you no choice whether you want WalkingTracker or not they just bill you, then if you ask them to take it off they tell you that you have to provide pictures that it’s not working. All bcz I decided I wanted to see what WalkingTracker was about, like I’ve done to other apps but never got charged. Go to their Facebook page, I’m not the only one who has this issue.

Update: I had sent 3 emails back and fourth with “Eve” from customer service who said each time she was not going to refund me. I emailed again with the screenshot of this and the developer response letting them know I will update with what they said. Eve then said She was unable to refund me because I put in a bank claim, however, Eve was unable to refund me before that!! They really are scammers.

Don’t download WalkingTracker unless you intend to pay over $80 for it. I downloaded this signed into it, realized it wasn’t what I thought it was then deleted WalkingTracker . They charged me $89 a week later for a 2 month membership. Before I deleted WalkingTracker I checked my apple subscriptions and nothing was there, assuming there was a free trial and I needed to cancel it. Emailing customer service explaining it was a mistake and I did not even use WalkingTracker , they said they were unable to refund. I can’t afford to spend that kind of money on something I’m not even using. Rude.

**Update**

Was reached out to by GetFit asking me to contact them to further assist me. They continued to tell me I cannot be refunded because I did not cancel 24 hours before the trial ended. After many more conversations.. they did not help me and held firm to not refunding me even though they have proof I have not used WalkingTracker past the second day of the 7 day trial. NEVER USE WalkingTracker OR THE OTHERS THIS COMPANY OWNS. This includes: Hole Fitness Workout, Walking Tracker, Diet & Meal Planner, Yoga Poses, Meditation & Sleep.

*****************************

I will never use WalkingTracker again. WalkingTracker was not what I expected. I used it once and just incase I wanted to try it out again, I delayed my cancelation. I set a reminder to cancel by the 7th day of the free trial. Before I even could cancel, I was charged.

I was annoyed by this but I’ve been in situations like this with other services. Companies respect their customers and refund them when they don’t like what they offer.

Not WalkingTracker. After multiple communications, every representative has said I do not qualify for a refund. They took $90 from me and will not pay it back. I only used WalkingTracker once during the free trial.

Even after explaining my financial situation they just told me to enjoy WalkingTracker .

I will never use WalkingTracker again and I warn everyone to stay away. Their bottom line is money and not the customer.

WalkingTracker itself is okay, it’s not great. it’s kind of confusing and hard to figure out what to do wear.

BEWARE OF HOW WalkingTracker BILLS. I did the one week trial for 1$. I used WalkingTracker once. I tried to cancel the subscription, but didn’t find it with my others in my apple ID space. I get busy and forget; I then get an e-mail from WalkingTracker creators that I have been billed for 87$ for two more months of app use. Excuse me?! I don’t know if these creators live on this earth, but there is a global health pandemic and I cannot afford this. I have contested this charge with WalkingTracker , but I have yet to hear from them. I don’t have high hopes. This is basically a scam, where you will get no notice when they re-subscribe you without permission and charge you almost $100. It’s egregious.

BOTTOMLINE: There are better, cheaper, walking apps out there that are not outrageously looking to swindle you out of your hard earned $$$.

I recently wanted to start counting my daily steps in divided sessions in order to help me lose weight. My trial was going to end July 13th & I requested cancellation on the 9th. They decided to be sneaky and not send me the confirmation link until the 16th and then charged me the next day $82. It’s sad that a company like this was so late in cancelling an order but was so quick in taking my money that they knew I did not want to spend on them. I am currently waiting for them to contact as soon as possible, and I am potentially filing a dispute and pressing charges.

Don’t even attempt to download WalkingTracker and start the free trial. The “workouts” aren’t as helpful and the steps are only counted when you start a session. Be wise with your money & spend it elsewhere, especially, when the company is so late in their cancellations & emails. I’m disappointed that a company is this eager to take someone’s money .

I downloaded WalkingTracker based on its description and reviews. It seemed to be just what I was looking for (yay). After one day of use, WalkingTracker was “hijacked” with subscription plans designed to force a customer buy in order to continue to use WalkingTracker . I no longer had access to WalkingTracker .. just the “select your purchase plan” screen I could not remove. It is important that you clearly disclose that WalkingTracker is available for a one day trial before having to purchase a required subscription plan. Honestly, I would have considered a purchased but not when I am hijacked!! I deleted WalkingTracker and move on to other choices. I found the experience absolutely frustrating!

UPDATE: IT’S A SCAM!!!!

Don’t get scammed into WalkingTracker! They say it’s a 7 day trial period but I cancelled my subscription before the 7 day trial ended and they still charged me after the 7th day! After I emailing them 5 times, they finally told me that I won’t receive a refund. They just straight up charged my credit card after I cancelled the subscription within the allotted 7 day trial period and they refuse to refund me!

I tried to cancel my trial before the subscription took place and followed all the necessary steps but they haven’t confirmed the cancellation nor have they replied to my emails. I just received the charge for the 2 month subscription today even though I tried cancelling beforehand. It’s a waste of money and they won’t cancel your subscription!

Update: WalkingTracker is working for me but I have two more requests that may have been mentioned in other reviews. My husband and I went to the gym to get out of the heat but I didn’t have my phone and couldn’t log the workout. We ended up leaving because I didn’t want to do the workout twice just to log it and unlock tomorrow’s workout.

First, the ability to log a workout after the fact if you forget your phone or don’t have it to log the workout during your walk.

Second, an Apple Watch capability to make up for not having the phone in hand during any given workout.

Original Review:
“I just used WalkingTracker for the first time and I already love it. I haven’t read all of the reviews so, forgive me if this has been mentioned before.

I like that I was able to turn on GPS and track my walk but there’s no obvious place to go back and look at my route and details after everything has been closed out. I’ve looked all over WalkingTracker and can’t find a way to go back so, if that’s not currently a feature please add it. If this is a feature please make it more obvious.”

DO NOT GET WalkingTracker: its a total scam they will steal your money. after i subscribed i realized i hated WalkingTracker and i didn’t want to pay for the $87 every two months so i immediately tried to cancel my subscription and no matter how many times i try i cant do it and i’ve emailed them so many times and it’s the same auto generated message each time telling me to follow certain steps but the steps don’t work cuz they make you put in your email and they’re supposed to send you an email letting you cancel but i never get the email and they won’t cancel my subscription and i literally have to shut my card off to avoid being charged since they will not let me cancel. i hate WalkingTracker. it’s a scam. not even worth 1 star.

Like so many others on the reviews here, I feel misled and scammed by WalkingTracker. Tried the trial period and after looking at WalkingTracker for one day decided I would be canceling.

After cancelling in WalkingTracker I received what looked to be a confirmation email about my cancellation, right before the trial ended (another sneaky tactic). Then I had another email with charges for almost $90.

When I contacted customer service to tell them I had cancelled already within the trial period they said I had to go to another link and didn’t qualify for a refund. I will never recommend WalkingTracker to anyone and I am extremely disappointed that any app would try to scam their users in this way.

Just an FYI if you found WalkingTracker not useful like me while in the trial, there is a multi step process to cancel. The first link won’t directly cancel you even though for me it seemed the case. Ony the follow up email sent will have a link that sends you to the true cancel page. Make sure you go through it all. I’m giving this a 1 star since I was refused a courtesy refund when I realized I was charged after the trial window thinking I had already canceled. I won’t be using the 2 months / $80 service. I explained my situation the day I was charged and was still denied so my money just went down the drain and want to make sure others don’t fall into wasting their money as well.

Hello,
Thank you for reaching out.
We're really sad that your experience with our app wasn't quite what you'd expected it to be since we want to provide the best experience for our users in terms of WalkingTracker and help you reach your goals.

Judging by the information you've provided, you subscribed from a web browser for cross-platform Fitness by GetFit. So far you have a premium subscription billed right after the end of the trial week (with the $1 setup fee). The whole charge for the subscription period is billed as a single transaction. You can cancel any time within the trial period without getting charges. After the trial ends, any charges are non-refundable.

Read the reviews. SO many users were confused by the “promo” that leads to a charge of $86 after 7 days. And when you request a refund, it is immediately denied because we are all allegedly can’t read. This is a systemic issue, arguably a deceptive trade practice, where many, many unsuspecting users are obviously confused. I am filing a complaint with WalkingTracker Store and (I am also an attorney with class action & tech experience.) For now - if you are reading this and have also felt scammed - write a review about your experience. Loudly. Don’t just post one star. Also, WalkingTracker is advertising heavily on social media. Write reviews about your experience on their social accounts and online ads as well.

I downloaded WalkingTracker and was unable to utilize the free week trial before it renewed.* A charge of $89 was deducted from my account. This amount covers only 2 months of WalkingTracker , which isn’t justified at all by what WalkingTracker offers, there are better apps for that price and cheaper out there.
** I would have cancelled during the trial but since it was a free trial it didn’t show up in my “subscriptions” when I had a moment to do so. I’m a parent dealing with virtual teaching an elementary age kid, my state is literally on fire, and I’m also juggling the responsibility of trying to move cross country and start from scratch.

When I saw the charge I immediately contacted the company and requested a refund. They denied the refund and were cheerily petty about it.

I just wanted to let folks know that if you cancel the subscription through their website you will get a customer loss prevention offer for a free 30 day trial and only have to pay a more reasonable $9.99 per month after that.

I was never told the amount for this. I saw it was one dollar for the first week (or the first day?!) — but after reading other reviews I’m too scared to continue. I don’t know what the price is!!

It does not seem to be integrated with the Apple health app —and the amount of steps is wrong.

When I was first sold WalkingTracker through Instagram, it asked me a whole bunch of questions it took 5 to 10 minutes. But then once I paid the one dollar I was instructed to download WalkingTracker which didn’t remember any of the questions that you asked me on Instagram and then it told me to answer more questions which were not the same questions and not as detailed so the advertisement is a trick.

WORD TO THE WISE: DON’T FALL FOR WalkingTracker! Not only is the UI on his app counterintuitive, they tried to scam me into spending $90 on a subscription that I didn’t knowingly sign up for. When I contacted support I was told that because I subscribed from a web browser, the subscription wasn’t shown under my App Store purchases. A weird loophole that allowed them to obsequiously try and charge me an exorbitant amount for a 2-month subscription. I’m glad they weren’t able to do it. Run — for fitness, yes — but away from this scam of an app, and find an alternative that won’t take advantage of you. The only upside is that I learned a lesson that didn’t cost me and I will be much more careful in the future.

Today I downloaded WalkingTracker and entered my data for the weight loss program. The four sessions of walking 32 minutes each on the first day seemed a bit much, but attainable. Curious, I skipped ahead to see how much the walking would increase over the month. By the 18th day of the 28 day plan, WalkingTracker expected me to have 8 sessions of walking 70 minutes each during that day. That is more than nine hours a day of walking. The entire month was like that.

I cancelled the trial immediately, because I don’t have nine hours a day to exercise. Honestly, for $9.99 a week, there has to be a realistic app out there. This isn’t it.

Stretches before walk, where can I find before I begin? As a beginner the voice rattled off 3-4 pre Stretches and then 5 minute timer starts, wow that is too fast and I couldn’t remember the description. Can the Voice describe one at a time and let the participants do each exercise after each description?

How can I make adjustments to my set up, because as a beginner there is no way I can do 3 sessions in a day. I will be doing one half-an-hour walk per day for a good month before I can increase. Victoria L

WalkingTracker is too complicated and there isn’t a “free option”. The “free trial” is only 3 days and you have to commit to a renewal before it really lets you explore WalkingTracker . It doesn’t let you adjust your own intensity and once I began playing around with everything it was too complicated and too involved. I’ll just stick to low grade weights during my injury recovery

This program has helped me stay on track and also helped me meet my goals!

WalkingTracker is full of good information, but I don’t always have my phone with me. WalkingTracker could be better if it allowed for manual input of steps / exercise (I play racquetball or walking while playing golf and would like to input that data) or if it could sync with my Fitbit app.

WalkingTracker gives you everything you need to do a great walking workout. It shows you the map you took, steps, miles and calories.

I downloaded WalkingTracker and when following prompts it took me to a subscribe screen. I selected the 6 months and once I confirmed payment through App Store the screen wouldn’t change. I was not able to access WalkingTracker . And I requested a refund through App Store and it said my purchase was not available for a refund. So I paid for 6 months worth and cannot even use it.

I too was seduced by the thought of being told just how much I needed to walk to lose weight. You don’t see anything after putting in your data until you pay or sign up for the free trial. I decided to read the reviews before buying — omg, I’m so glad I did. And you should too! One reviewer said they’d have to walk 9 hours a day. LOL

So I liked WalkingTracker I feel that if you add mini video snippets of pre warmup activities that it would help a beginning workout also I think that there should be a little more to the conclusion as a way to instill positivity for continuing with the process

I like WalkingTracker ! However, I noticed if my screen goes black on my phone the work out pauses. I made my phone go dark so I could put in pockets while I walked and realized it didn’t log any of that time.

App kept going off and back to home screen on my phone and so time would stop during that time. I had to keep reopening it and keeping my finger on WalkingTracker to keep the time running correctly.

I don’t see why the payment gets charged to your iTunes account. I have a shared account with my family and rather not put it on there. Can’t even try the work workouts without it being charged to your iTunes account..