Jaxx Liberty - Trade Crypto Reviews

by TerenceMckenna

WARNING:: they charge you, to convert your money, into a non accessible form!!! Money converted & vanished into thin air. JaxxLiberty itself is holding the money.. You’d think it was common sense that if they can not hold the money that you convert, that it would be converted back to its original... but NOPE! that’s too much to ask of JaxxLiberty... if you choose to convert from bitcoin into another coin they are offering you, and you then pay them a fee for that service... your funds can simply vanish... and there is absolutely nothing you can do about it... i have checked the information and have had the transactions occurred as accurately been completed... from what i gather, the website is saying it does not currently support the technology to hold on to that currency... they proudly offer you the currency, and will charge you a fee to complete the process... but once completed, the funds vanished... its petrifying that this can happen, and that there is nothing you can do about it... it’s completely unacceptable.. they are fully aware they can not convert the currency in a way that keeps it accessible to you.. and not only do they still offer it to you... they charge you, to convert your money, into a non accessible form..

by Crypto_Mac

JaxxLiberty is a scam. Always freezing up. Never shows the correct market price and today I was having issues with my Bitcoin receive address not showing up, so I uninstalled JaxxLiberty and reinstalled it using my private keys, then all of my Bitcoin was gone. Ethereum and Litecoin are still there in my portfolio, but all my Bitcoin is gone. Stay away from JaxxLiberty. I just lost thousands of dollars in Bitcoin.

by Go For It Guy

JaxxLiberty has a bad track record for being dependable. You will get forbidden content messages or where suddenly your wallet is gone. The first few times was stressful as you had to look up your 12 word phrases to get everything to show up again.

Hopefully they get JaxxLiberty fixed soon as switching to another company will be a pain

by YettiBelly

I have used JaxxLiberty for over 5 years. I mostly just watch my Ethereum I invested back in 2017. Last month I checked on it and it was gone. Someone had transferred it out of my account to another wallet. I contacted the company about this and they sent me a stock email response warning about giving your information to strangers on the internet. This of course never happened. I haven’t given anyone information on that wallet and don’t have the password saved on any of my devices. I am sorry now that I trusted this company with my Ethereum. Don’t make that mistake

by Faulty Wallets

I used for alt coins and transactions would not go through and i would still get charged ETH as though the transaction happened. I contacted Changelley, the 3rd party that Jaxx uses and they referred me back to Jaxx with shown evidence that this is not Changelley’s issue, its Jaxx. No support from Jaxx thus far and has been an issue for a few months now. If used for alt coins be prepared for a problem.

Updated, restored/repaired wallet as suggested by the bot/cookie cutter answer support and the issue still exists. Just lost $106 in ETH again. My crypto is stuck with them.

Apple should remove JaxxLiberty from the store.

by Throwmachine

I’ve lost money on trades due to 45min floating periods at least 5 times now, and they change your floating rate on their own accord. For instance: I sold DOGE the other day, and was told I would get 33k shares for $1018. DOGE was on a hot streak for about 10minutes before my trade, and an hour after. But somehow over valued the floating rate and I ended up with less DOGE, for a higher price. Purchase price 15% over and I received 31,680 coins. -.- Lost about $60 when the price was basically going straight up for an hour. If you’re a nitwit that doesn’t calculate costs, this is your app. They bank on you.

by Whenmunkysfly

Time and again they have had “coding issues” that prevent me from sending coins when I need to. I’ve currently been waiting months to send the last of my BCH out of their wallet so I can never look back at this company and their unacceptable inability to produce a working product OR even take the time to read a support ticket before sending me a robotic response. I’ll be submitting a report to Apple, this is people’s money you are playing with not a video game so if you can’t get it right after months or even years you have no business being here on JaxxLiberty Store.

by Gagafreek

I have been writing customer service and keep getting the same thing!!!! NO HELP !!!!

I have deposited btc through and atm a couple months ago and never really did anything with it, now I exchanged from btc to link and money just disappeared!!!! I have codes but no one knows anything or they don’t want to know, also I bought another coin and it shows it’s in the wallet, but not in my portfolio? What kind of app is this. Stay away!!! Find something that works, all this technology and I can’t even invest couple hundred bucks. BS !!!!

by Nizie.Rii

You cannot buy dogecoin directly. You have to purchase another kind at 50$ minimum USD with a 10$ minimum fee. Then, you have to have a minimum amount of the kind you purchase to trade to dogecoin. And there are fees for the trade to dogecoin. It's a loss. I put my money in, but I uninstalled JaxxLiberty . I'll just wait until there's a better way to get dogecoin on the iPhone, or wait until they fix Dogecoin multi's java problem so I can install it on my PC. Wack.

by Sexyblackvegan

I have been trying to contact customer service for over 3 days and counting. I have put in three tickets for the same issue And still no response. I purchased tokens which were exchanged through Changelly currency exchange over three days ago, and they have still failed to appear in my wallet, it wasn’t for a huge amount...but that’s not the point,WHAT IF IT WAS,THAT IS WHAT SCARES ME!!! I contacted Changelly currency exchange, and they responded right away and told me everything went through on their end, and even went as far as showing me the transaction on the blockchain, and they suggested that I contact Jaxx Liberty customer service...BUT there isn’t any customer service support for Jaxx Liberty wallet AT ALL, it’s not like we can call a 1800-number to resolve this issue...so I guess I just must take this “L” as my funds float in crypto cyberspace !!! No response to any of my email tickets. I definitely am super skeptical at this point about this wallet and am definitely not comfortable using it to hold anymore tokens or make any purchases. If your thinking of using this wallet DEFINITELY SECOND GUESS YOURSELF Jaxx wallet jacked me!!!

by Pod-crunch

Make sure you have all wallets and phrase backed up and easily accessible. When I updated it lost 3 of my wallets. I had to delete and reinstall to get them back. It worked fine for a week, now my holdings preview doesn't show my bitcoin value (it has all other coins). It shows my bitcoin wallet correctly it just doesn't include them in the total.

They don’t have a real customer support so make sure you have backups and another way to access the wallets and lets hope they fix the bugs without introducing more.

by Person Who Eats

Jaxx is OK. It usually works. At least I feel safe I won’t lose access to my wallets.

If the developers could please get rid of the useless buy / trade UX elements on the portfolio history graph, that’d be awesome. That is separate functionality that has no place overlaying the graph.

I’m actively looking for an alternative solely because of UX issues. Everything else is really solid.

by Zappy25

Jaxx Liberty is fairly easy to set up and transfer accounts from Jaxx.
I was also successful in transferring my BCH to BTC prior to the hard fork using ShapeShift.
Only one small issue, you need to manually refresh your BTC account to see the transfer.

by Onetimeche

Best friendly comfortable customer service online chat help... always get my problems resolved . Compare to other top names this wallet and it’s partnerships is amazing !!!

by CryptoKate

I tipped my valet in under three minutes after asking him to download Jaxx and to accept a tip from me in bitcoin. We were both very happy! So easy and safe. Backup your wallet, folks! Thanks!

by Jay Lungi

I have most of my crypto in my Jaxx wallet so I’m always down with this. Always connect to a hard wallet and make sure you connect to a separate checking account. Works great though.

by Zackin4k

Never had any troubles sending or receiving tokens and coins I own over 20 different coin/tokens and never had one problem even when I switched over from the Old Jaxx which still works jut fine

by BobSaget80

I know there’s some complaints, it’s slow exc,

(also forget about buying crypto directly here, buy on Coinbase & send)

But this is far more user friendly than any other seed phrase wallet I’ve used. 5 stars for that

by Dokiner1

I find the Jaxx wallet super easy to set up and to back up.

I use it to spread the knowledge of crypto transactions. So if I meet friends that have an interest to own crypto I will get them to simply download the wallet and I can nearly instantly transfer funds from A to B without any hassle

by Lord Of ChangAn

Hi, for those who used Jaxx to store ETH like in 2017 and don't find them anymore in their Jaxx wallet, please do not desperate. The ETH are still there but the wallet cannot find them. It happened after they phased out the HD address system. Jaxx support has documented how to recover the ETH. Basically ETH are stored under several different addresses and Jaxx was consolidating all those address under the wallet, but later they phased that out and only 1 address was kept and all the other addresses were ignored even if they held ETH. So there is a manual input to do where you can force restore of those address and recover the ETH. Again, look into Jaxx for support and Reddit.

by Shartshit

This wallet is a total joke. It is so buggy it is almost unusable. Transfer don’t happen, your money gets “lost”. But they WILl charge you fees for it even though it is their garbage wallet that messes it up. And they have no real support. I had a transfer marked “pending” for a month. My $ then disappeared and they say it is not their problem. Use the Coinbase wallet instead these guys are a total joke and they WILL cost you money.

by Syndrillion

You cannot buy dogecoin directly. You have to purchase another kind at 50$ minimum USD with a 10$ minimum fee. Then, you have to have a minimum amount of the kind you purchase to trade to dogecoin. And there are fees for the trade to dogecoin. It's a loss. I put my money in, but I uninstalled JaxxLiberty . I'll just wait until there's a better way to get dogecoin on the iPhone, or wait until they fix Dogecoin multi's java problem so I can install it on my PC. Wack.