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by Mol090909

I’ve spent around $1000 total this year through this app, so far, and have been enjoying its flexibility up until now. I tried to order through Sephora 5 days ago and kept receiving an error message after submitting the order - then quadpay charged me for my first payment of $48 - normally you can cancel a transaction however the app has very limited options and it wasn’t appearing. It’s been 5 days and I have only received automated responses and two times they sent the same response - proving you can’t talk to an actual person. Therefore no one is reading what I’m actually saying in my message. So now I am currently stuck with paying $200 for items that I will not be receiving as they were never properly ordered or processed through Sephora. I have recently received a message stating that I need to go through Sephora to resolve this however neither my beauty insider account or their info proves that an order was processed because of the error with payment - and since quadpay does not have actual people responding to you - I don’t see this being resolved unless I cancel my card and claim fraudulent on their part because that’s what this is beginning to feel like.

BEWARE THIS APP. If something goes wrong or there is a glitch on their part they will NOT help you - and keep your money!

Check the better business bureaus website as there are many other people struggling with their complete lack of customer service!!

by C. Saathoff

This app would be great if it worked the way it was intended to. I initially use QuadPay for a purchase with primitive and everything went great. I downloaded the app signed up for the card and was on the waiting list. While on the list I used QuadPay through primitive again with no issues. I was able to pay both off no problems. Once I was approved for the QuadPay card I had issues tried to make a purchase at Under Armour and the payment only processed for part of the purchase amount. I couldn’t get the QuadPay app to work so I called Under Armour and canceled the order. They said they will issue the refund. The 3 days Under Armour said it would take for the refund to issue passed and I got an email saying it was issued successfully. QuadPay hasn’t issued my refund for the initial payment, my card was taken away and I was put back on the waiting list. I tried to use the automated messaging system to solve the issue but that didn’t happen. I was prompted to send an email for further support, so I did. It has been almost a week with no response, or refund. Also the QuadPay app now says I’m denied the card and must try again In 30 days. This is unbelievable 4 payed off purchases through this company and one currently open, but they take the card and say I’m denied? I don’t get it. I really did like this company and the app the ability to use it anywhere is great, but now I don’t know if I will even try to use it again.

by Shawneeic1999

I got QuadPay a few days ago and was excited to try it out. I followed the directions and linked my debit card and set everything up. Ready to do some shopping I had an available balance to use of $250. After picking my wife out a Yeti cup for $37...there’s a minimum $35 order, I went through everything as directed and placed the order using the virtual one time visa number they supplied. It didn’t go through. It would just say “in progress” which QuadPay explains is what it says when there’s a problem. You then have to cancel and confirm. The $250 was returned to full amount HOWEVER my bank account was charged the first payment. Under the impression I did something wrong, I tried again carefully following what I needed to do. Again “in progress”, again it was cancelled and Again my bank account was charged. This App doesn’t appear to work well at all except when it comes to charging your own bank account. I wanted to discuss with someone but there is NO PHONE NUMBER for customer service. They will only chat with you and after sending several messages and trying to navigate their customer service-free site, I deleted it. I read several reviews after of people who are constantly being charged for orders that they were cancelled. Good Luck...there is no way to speak to ANYONE. How this app got 4.9 out of 5 is beyond me.

Shawn