HighLevel Reviews

I switched to GHL at the advice of my marketing manager. We though it looked pretty slick to support my growth but has turned out to be the biggest mistake sadly, resulting in loss of income. I did not understand why my last two email campaigns got hardly any sales and then recently discovered that any emails sent to G mail contacts were placed in their spam folder. I lost so much money in potential sales due to GHL email server being on G mail’s spam list.
A huge percentage of my contacts have G mail accounts and were not seeing my emails. As far as the phone app, it is very limited and you have no access to your GHL account on HighLevel. It is only to track incoming messages. You cannot check progress of campaigns with it. Once I read or delete all messages and mark as “read” it still shows I have the same amount of messages so was totally useless to me beside seeming in one place if a message on social media came in. But I see those when I’m on social media so it just felt redundant and useless. Sorry GHL but you lost me. Another issue is that I was given a sub account from my marketer and so I was not listed as an administrator and therefore I could not change any of my business settings or logo or anything. So if somebody sets this up for you to use as a sub account be sure that you are listed as an administrator!

It works a few times, then gets stuck on the loading wheel when I open it. Every time it does, I have to delete and reinstall HighLevel . Tried fixing it by switching my internet and restarting my phone, but it's always a problem with HighLevel .

Really hoping dev team makes an update to fix this. Very cumbersome at the moment, forcing my to make phone calls through my computer..

I use GHL every day for work and the desktop version is great, however when ever trying to work from HighLevel it’s impossible to pull up contacts. When filtering to find messages not all messages show. I’ve got a filter set where I get a text any time someone responds to a message so I know I have new messages. However when I go and look under unread messages they aren’t there. It would also be nice to schedule messages through HighLevel like you can do on the desktop version.

The first day it started out with a few leads ( out of state and un qualified leads ) then it stopped after the first day and haven’t received anything since ? It’s crazy I truly believe something is wrong with platform or something… I use other companies ( exact same ad ) and get a few leads a day that actually live in my city …. I spoke with my rep today that didn’t seemed alarmed or even had a sense of urgency ! I even asked for a refund as I’ve booked zero ( 0 ) jobs and all he said was let’s give it another week lol
So far not impressed
Total waste of $$$

I know, I have a fossil for a phone at this point, but up to date with iOS. I can get logged in just fine, but nothing loads. I got a notification that a lead reached out, can’t respond to him or even see the message inside HighLevel . Just a blank grey screen. Been on going for a couple of months, tried uninstalling and reinstalling after the latest update, no change.

Only been using this app for a little while now and I’m still trying to get to know it and figure out how to use it but there are some things with the mobile app that I can definitely see need to be improved for starters. I have over 386 badge icons on my iPhone app and I have no idea how to clear them ported a ton of stuff in like all my contacts and everything so I need a way to clear all of that cause I really don’t need to be notified that I imported 386 contacts. also live chat conversations don’t get pushed notifications on my phone or maybe I have it set wrong or something but definitely need some help and that alert notification area

The entire selling point of GoHighLevel is that it can take the place of all other programs, CRM, Wix / Wordpress, Mailchimp etc…

If that’s the case then why does HighLevel ONLY let you send messages? I myself like plenty of other business owners don’t have constant access to a computer, so if I was able to create and edit SMS and Email Campaigns from HighLevel then life would be a lot easier. Mailchimp has that feature on HighLevel and thus I have to stick with them until this app decides to add that feature to HighLevel .

Every time I open messages in HighLevel , or if I try to get information on my leads the screen goes blank and I have to shut down HighLevel and reopen it. Though restarting HighLevel might be helpful to getting contact info, I have found no backdoor to reading my messages from customers.
The only way to make the text appear is to respond. this app, please fix these issues your app is causing problems for my business.

I love how versatile and uniform this application is! I use it for my business and have multiple staff members use it. I love how much this application can do: build automations, surveys, forms, text/emails/calls, and so much more! But the reason why i am giving it a 3/5 instead 5/5 is due to the lost/dropped calls that happen VERY frequently, the texting service that is tied to Twilio randomly doesn’t send texts, which has resulted in many lost opportunities. I’m anxious to see how the company improves these services as they grow.

For the most part it’s great. It makes life easier except… at times the phone app has to be opened and closed 3 different times before it will load any data. If you have templates and press the template button nothing happens so you go to press the template button again thinking nothing happened then two template screens open at the same time on top of each other. The other bug is randomly the text function will switch to email, I’m not sure why in 3 years I have never sent an email but HighLevel thinks I need that as the default setting.

this app is never been super simple to use. Oh, as a mobile app, but the newest updates have me stressed out. Notifications are no longer straightforward, the updates on the homepage track every little thing that you do, and make it appear as if your client requested or created a new event. I just canceled a client’s appointment, and now it shows up on my front page as if that Client created a new appointment. If I or any of da users schedule anything it shows up as if our clients have created appointments. So now my front page is not full of pertinent requests. It’s full of trivial information that I don’t need to know never need to know and my brain doesn’t need to process. The reason I use this app is to stay on top of requests and conversations with my clients and this is just made it much more difficult to sift through important information.

This is a great app with lots of capabilities, however, there seems to be a 2-3second delay for almost all functions. For example, you can use the drop down menu to confirm an appointment but it takes several seconds to respond. The biggest problem I’ve experienced is trying to accept an incoming call from a potential customer and the delay causes the called to be missed. I hope this gets fixed because otherwise it’s a great app.

Just got the newest update and it’s cool overall but a big glitch is in the new version that wasn’t there before i updated. When looking at all the opportunities and tapping the message button to send a text it doesn’t bring you to the conversation it brings up the new message screen only. That’s a problem for me since I can’t see if my team has reached out to them while I am making calls. Overall I like the software it’s cool.

Api is amazing. Automated reminders and the whole texting & emailing is phenomenal! Calendar is too basic, many options unavailable on mobile. Would love to have the option to block specific days and times and have more flexibility with custom appointment times through mobile app

Why did you take away the option to access chat through the Lead Pipeline?? (You can only move leads through the pipeline now)
It was so convenient and efficient. Now more time consuming to go through each chat and figure out which leads belong to which pipeline owner.

By far the best business tool I have in my arsenal. The challenge with small business is you as the owner wear multiple hats. Event Hawk help me with the most important one …. Customer service.
Event Hawk has helped me get clients that I never knew I was missing.
A lot of customer window shop … event Hawk helps the window shoppers come in and look around and more times then not they end up booking.
Event Hawk has helped me get an edge over my competitors but helping me stay in communication with my customers.
Hands down best business move in a long time.

Once you get used to it, it’s incredibly powerful. I love the fresh sharp colors, bright and clean. Other similar apps seem dull by comparison. Certainly ever more key value add functionality passed to HighLevel is welcomed as long as they keep the speed up. Great balance!

High level allows me to service my agency clients with an all in one solutions from landing page design to drop campaigns to direct one on one communication via sms, email, and phone. On top of that the platform is very customizable so it can be built out to fit almost any use case!

This operating system gives you the power to run your business like never before. No more duck taping multiple platforms & apps together. Everything is in one place and seamlessly works together. #gamechanger

Constantly I’m going to my HL app and the login button just doesn’t do anything. Happens constantly. And HighLevel itself is limited in so many ways. Adding a new contact on the fly is bulky.