KiKA-Player Status

Last Updated on 2025-02-09 by KiKA von ARD und ZDF

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⚠️ Most reported problems ⚠️

Not working

91.7%

Photo/Video

8.3%

24 hour clock ⏰

Common KiKA-Player Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve KiKA-Player network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the KiKA-Player App
1. On android, goto Settings » KiKA-Player » click [Force Stop]

Clear KiKA-Player App Cache and Data:
1. On android, goto Settings » Apps » KiKA-Player » Storage » click [Clear Data] option. This clears both data and cache.
2. restart KiKA-Player.

On android, goto Settings » Apps or Manage Apps tab.
Click KiKA-Player » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto KiKA-Player » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch KiKA-Player

Contact e-Mail: kika@kika.de

E-Mail: kika@kika.de

Website: 🌍 Visit KiKA-Player Website

Privacy Policy: https://www.kika.de/eltern/footernavi/datenschutz/datenschutzerklaerung106.html

Developer: KiKA Der Kinderkanal von ARD und ZDF

Mar 27, 2025, 03:16 PM
a user from Las Palmas de Gran Canaria, Spain reported problems with KiKA-Player : Not working
Mar 12, 2025, 09:07 PM
a user from Hamburg, Germany reported problems with KiKA-Player : Not working
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