Contact Whoosh bike Support
Company Name: Whoosh Ltd.
About: Rent e-scooters with Whoosh, your best friend for fast rides around the
city.
Whoosh helps you get where you want without getting stuck in traffic, and
it's fun!
SCOOTER RIDES
It's easy to reserve scooters and get riding with our
free mobile app
— super fast registration
— find the closest scooter on the
map
— in the app, scan the QR code on the scooter to unlock it
— track your
ride progress: total time, speed, ren.
Whoosh bike Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit Whoosh Website
Privacy Policy: https://whoosh.bike/confidentiality/en
Developer: WSH MOBILITY
3 Most reported problems 😔💔
Worst scooter app in the world?
by DudeWhoTravels
Whoosh has so many competitors globally, but there are no alternatives in Brazil? There should be more entrants to this market, because their app is at least 10 years behind other scooters like Bird, Lime, and Spin.
1. Payments take at least 24 hours to process. This issue has been in reviews for over a year and still no solution. If they can’t figure out how to adjudicate payments, then maybe pass the duty to a 3rd party that can like Square?
2. Scooters will turn off or slow down when outside of a slow zone. It seems there is a GPS tracking issue where the scooter can’t figure out where it is located?
3. Sometimes I have to try several times to end a ride, close and re-open app. If I have an issue with the scooter I am currently using and want to switch scooters, then no luck because the payment will not process, forcing me to wait 24 hours for another rental. This has left me stranded several times where I need to use Uber. Very expensive!
Daily rate failed :(.. still charged both the daily rate and for my ride.
by BiffRiff
Prototype unhappy., paid the daily rate and they still charged me for my ride .. sent an email asking why to their customer service.. no reply just an invoice for the daily rate and another for the rride.
I have used other scooter share apps in the past and not had a problem.
Credit card problem
by G.u.e.sswho
The app has terrible problems with credit cards. It works on the outbound ride, then it won’t accept payment and you’ll end up stuck at your destination with no way to get back. Confirmed with the credit card company that it’s not them. It’s the app.
Have a Problem with Whoosh.bike? Report Issue
Why should I report an Issue with Whoosh.bike?
- Pulling issues faced by users like you is a good way to draw attention of Whoosh.bike to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Whoosh.bike customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Whoosh.bike.
