Are you having issues? Select the issue you are having below and provide feedback to Mary Kay.
• App is inaccurate.
• Hard to position for a photo.
• Doesn't let you upload a photo you take yourself.
• Tells you have wrinkles when you don't.
• Highlights places on face as "wrinkles" when they are acne bumps.
• Tells you have even skin tone when you don't.
• Waste of time and a garbage experience.
• Unable to take a photo that would work to analyze.
• Customers are having issues.
• No clear information as to how to link the app to website.
I'm on a Pixel 6 Pro/ Android OS 13. Eye and Face Alignment work perfectly, but the Proper Lighting will NOT work. I've tried different levels of light - natural, LED, etc. Cleared apps cache, uninstalled/reinstalled several times, restarted the device several times. Phone is completely up-to-date. Proper Lighting still won't recognize and go to a green check.
Lighting doesn't work.
I loaded the app from the app store but it won’t do anything when I open it
E-Mail: DigitalSupport@marykayinc.com
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Developer: Mary Kay, Inc.