HRS Service Desk app not working? crashes or has problems?

HRS Service Desk Status

Last Updated on 2019-07-02 by HRS (Hospitality and Retail Systems) Ltd

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Common HRS Service Desk Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot HRS Service Desk app on iOS and Android devices. Solve all HRS Service Desk app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

HRS Service Desk iPhone Issues and Solutions

HRS Service Desk iOS app crashes, not working, errors
HRS Service Desk iOS app network issues
HRS Service Desk on iOS has black/white screen

HRS Service Desk Android App Issues and Solutions

HRS Service Desk has errors/crashing/not working
HRS Service Desk server network connectivity issues
HRS Service Desk has black screen

HRS Service Desk iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever HRS Service Desk app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix HRS Service Desk app crashes or not working on Iphone (iOS):

Close and restart the HRS Service Desk app on iPhone
Update HRS Service Desk app to the Latest Version for iOS
Uninstall and reinstall HRS Service Desk iPhone app
Update your iPhone to the latest iOS version

Fix HRS Service Desk on iPhone unable to connect to server/internet connection issues::

To resolve HRS Service Desk network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix HRS Service Desk black/white screen (blank screen) on iPhone:

Follow the HRS Service Desk iOS app troubleshooting guide Here →

HRS Service Desk Android App Issues and Solutions

Fix HRS Service Desk not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent HRS Service Desk app issues:

Force Stop the HRS Service Desk App
1. On android, goto "Settings" » click HRS Service Desk app. » click "Force Stop".

Update HRS Service Desk to the latest version on PlayStore

Clear HRS Service Desk App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "HRS Service Desk app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch HRS Service Desk.

Fix HRS Service Desk unable to contact server/ HRS Service Desk internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click HRS Service Desk » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got HRS Service Desk » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch HRS Service Desk on android.

Solve HRS Service Desk black/white screens issue on Android:

Follow the HRS Service Desk android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at HRS (Hospitality and Retail Systems) Ltd, developers of HRS Service Desk.