Google Fi Wireless Reviews

The reason I chose google FI was because I need international access in and outside of America. While after several month trails it disappointed me for the following reasons:
- it will re-active your account automatically and I failed to notice that. Cuz they won’t inform you. Then I was charged with 0 service for 4 months;
- if you stayed outside the US for a long time, it will stop your data roaming and you can’t even call or receive calls. That was also my case. And after 8 months when I came back to the US, I noticed that I couldn’t call or receive calls. But still I’m fully charged.
- I finally got time to chat with the support group and ask for refund for the 0 service months, they just refused and said that my account was active. Then I insisted that I only called successfully twice during the past 8 months, they started troubleshooting and tell me how to re-install GoogleFiWireless . While it do solved my issues and I could finally call after 8 months (this is also another surprise for me that GoogleFiWireless could affect your SIM card service). And that’s it. No comfort/apologies/credit on having 0 service for months with full charges. And it makes me feel like it’s my fault to not contacting them and all the bad experiences are resulting from myself.
- I’ll definitely delete my account and switch to other mobile vendors as google Fi really give me bad impression on it’s service and it’s customer support. Cold and ruthless.

Two of their best features are not supported in iPhone, and it appears very unlikely they ever will be. Depending on your local T-Mobile signal, these may mean you can't actually use your service. First, Fi does not support WiFi calling on iPhones. Second, they do not support their intelligent switching among carriers (you will only be on the T-Mobile network. This second is a hardware limitation for now.

My immediate neighborhood notoriously has bad cellphone signals, but T-Mobile is the worst. We fluctuate between no service and 1 bar. (A quarter mile away in commercial areas, signal is fine.) When I've contacted support to ask if there are any plans to bring WiFi calling support to iPhones, they've completely ignored that question and insisted repeatedly (against all evidence) that my address gets great coverage. I recognize that short of Google deciding to support more of their features on a competitors hardware, there is nothing support can do. However, going out of their way to gaslight their customers is outrageous (and I have had 3 separate reps do it so far, so this is clearly what they are trained to do).

For many years, I have used Google products, so I was confident in this decision to do the free trial for Google Fi. Well, it appeared during the free trial that everything seem to be tranquil and smooth.

I would eventually come to find that I was cheated here towards the end of an almost complete billing cycle, which I have approximately 12 days remaining only to receive an email just days before notifying me that my speed has been titrate it down. This disabled me from being able to complete my work from home, play my online games and to just have something to do in my already stale and boring life.

So it’s safe to say that once I get paid again next week and when the money starts coming back in, I will stay with the number one provider in the nation and that is Verizon so there’s my rating folks try at your own risk. The only thing that is effective and probably the most beneficial is the price.

If I could give 1 star I would. Okay so I really needed a convenient phone plan and I heard about Google Fi. I got the plan of $20 a month plus tax so it was around $22 in total. It was fine but then I passed the 6GB and I really thought by getting the $10 extra for GB would be nice and they would only charge 30 something dollars. But then I read it was $10 each GB and I did not know I had passed 60GB so I asked for a refund and they said NO. I tried so many times but they said no and they couldn’t give me a refund. I really did not know and I had every right to get those 600 back but since they are known to steal money they didn’t give it back. I also got an extra $60 dollar change for passing the 6GB when it said it wasn’t going to be much. Then they charged me $5 for calling? It was a disaster that I ended up paying $760 for a plan that I thought was going to be helpful. Don’t waste your time on these phone plans, instead get T-Mobile or some other company that won’t screw you over.

I had to report these people to the FCC for a billing issue and still to this day after I closed my account because of the lack of communication, they are trying to charge me $2.09? No way!

I had set autopay, every time the monthly payment is due, I had to go into settings and edit my card info because the expiration date was wrong. How? IDK. Then, when I fix the issue, they decide to charge $25 instead of the full $56. Then 3 days later, service is off because the full amount was not paid. There is no option to pay the full amount so they decide to take another small payment. Then 3 days later my service is off again. Now I contact costumer support and they did not seem to understand what was going on. All they wanted was for me to pay $4 to restore service. But then 3 days later service was going to be shut off again because $2.09 would be do. So I contacted the FCC and closed my account. And now they have the audacity to charge me $2.09? Go ahead, ill see you in court.

I got Google Fi because i’m traveling internationally. They say the phone calls have small fees but they don’t tell you what the fees are. My international phone calls last month were $70, which I didn’t find out the total until the end of the month. They also are charging me for FaceTime calls over wifi. I have cellular data turned off & I’m getting charged for calls that should be free over wifi. This month they sent me an email saying “it looks like your traveling internationally and Google Fi is only for people in the US, we are now going to charge you international roaming fees on your data. You have 30 days left. If you have issues with this please call us.” But of course they’re going to charge me to call them. So we’ll see how much they charge me for data next month. Right now it still makes sense because it does make it easy to hop on a network in whatever country I’m in and not have to go buy a SIM card… To be continued…🤯

BEWARE!! This service is a DISASTER!! My husband and I were at first excited to try Google Fi, but what an indescribable mess we’ve gotten ourselves into resulting in now over 30 hours of time waiting and talking with customer service!! One guy had NO clue what he was doing. It took two days working with Google Fi’s incompetent technicians (and so-called 24/7 service) to get the first phone number transferred. Then 4 days to get the second phone number transferred. So far we’ve been working 17 days to get the third number transferred!!! They’re still trying and we can’t seem to get anyone to help us get this done!! We also found out they don’t have WiFi calling for iPhones and T-mobile/Sprint coverage is SO poor that we can hardly use the phones that ARE working. We want desperately to switch to a different service, but it’s like our phones are stuck in a giant black hole in space! We have to cancel service to be able to get information to transfer numbers out. But we can’t cancel service because their STILL trying to port the last number in and won’t let us CANCEL!!!

Why is it that I need to have 3 different sims in order to get 66gig of monthly data ( work from home)? In this highly intelligent cloud world the Google is a leader in why does my subscription have to be so difficult to manage and switch sims. T mobile is surpassing in offer. Who can offer a simple all-you-can eat plan regardless of per sim and no fake “unlimited data” statements. With to get 66 Gig of true unlimited data on a device I have to add a 3rd sim that needs a 3rd email if and phone and switch sims as I eat through 66 gbytes over a month. Billing flexibility is non existent on Fi . Why can I just order 3 chunks of 22gig “unlimited” plans . Or just round it up and let’s get back in the lead by doing 30gig unlimited plans and “ any way you want it” for all on 1 sim or shared over 2 sims or 3 sims or 4 sims. The differentiator here is in stepping up your game for “all you can eat” and “any way you want it” and call the plan what it really is useable to 22gig then no longer useable - don’t hide it under “unlimited” it’s makes you sound untrustworthy. So what’s it gonna be - do I stay on Fi or constantly churn on best plan of the month for true unlimited and not switch sims? If you make me switch sims then I mines eel switch providers too so I can get what I really need is 75gig unlimited data plan on shared over 3 sims for $150 per month. This is what I am in search for from a mobile provider .

I’ve been a Google Fi customer on both the Google Pixel and now the iPhone 12 Pro Max. On both phones, Google Fi somehow managed to use up 15GB of data sporadically throughout the duration of while I was a customer. Furthermore, not only do they charge for that, but because my data goes over 15GB, my data slows down. I contacted them multiple times about this each time it happened, and they always treat me like it was my fault, saying stuff like I “shouldn’t be streaming Netflix” so much. I don’t even have Netflix installed on my phone, and on average I use 1.5 GB max, and even then that’s an aggressive estimation since I’m always connected to my home’s wifi. I don’t stream even music when I go out in public, let alone videos. And when it does happen, it happens in one giant spike within a matter of a minute or two. I don’t understand it. I’m surprised no one has sued yet honestly. If anyone else has had this issue, please let’s band together. You can find me on Reddit as theadventureking. Send me a message there. I’m really disappointed in this service.

I have had data connection issues on and off with this service since I got it. Sometimes you get someone in customer service that sounds like they know what they are doing, then you have agents who totally waste your time on reboots, airplane mode, etc when this has been tested previously. This time my no data issue was “solved” by turning off my phone, removing the SIM card, turning on the phone, turning off the phone, replacing SIM card, and turning on the phone. The agent thought that this was an acceptable fix to the problem. I replied I am not going to take out my SIM card every time I have a data loss issue. “Rest assured it will not happen again”. I asked for the specific reason why it happened this time. No specific reason was given. So I am not assured in any way that this issue won’t come back.
I am more than happy to change my rating if someone can give me a technical reason why this worked and the issue won’t come back.
In general when the service is working, it’s great! Even worked seamlessly on a trip to Europe through multiple countries.
But the customer service is lacking skills.

I was attracted by the $600 off Samsung devices promotion for new customers. The advertisement made no mention of special steps that would need to be taken to take advantage of the offer so I purchased a google fi starter kit from my local Target, followed the sign up steps included in the packet and was shocked to find I was no longer eligible for the offer once I was finally able to access the device store. Was given the run around by multiple support members and waited weeks until finally being told flatly that google would not help me as they already had me as a customer and they needed to prevent EXISTING members like me from taking advantage of the company. If there is one thing I cannot stand it’s a dishonest company who can’t do right by their customers. Initially several other families were planning to to join me in switching to Google Fi but because of this incident I’ll be taking my family off and making sure everyone knows to stay far away. Congratulations Google, you played yourself

The convenience might seem tempting at first, but as other reviews have stated, if the smallest thing goes wrong, you are completely on your own.

I have been with Google Fi for 2 years, since it was project Fi. I lost phone service on my Pixel 2 ten days ago after a system updat from Google and have reached out countless time to Google for support. During the first 2 days I did live chats where they gave me about 20 troubleshooting options that did not succeed. After this the told me it would be escalated to their specialist team and they would email me within 24-72 hours. A while to go without phone service but I could deal with it. 72 hours came and went with no email from Google fi. After email their support team again the asked me if because I had switched from my pixel to an iPhone that I wouldn’t need them anymore. I responded no, I still would like MY phone to work seeing as I am borrowing this one from somebody else. They told me they would get back to me again with 24-72 hours. That was four days ago and I have been emailing them once a day to get them to look at my case or at least let me know what is going on but it seems like they are ignoring me. Bottom line. Google Fi is only good when it’s working but if the slightest hiccup happens it’s a train wreck. Stay away unless you can afford to just buy a new phone when there’s break themselves.

Google Fi customer service was so bad I got rid of every Google product I owned and switched to apple. The reception was abysmal- but of course Google only wants to send you prompts about the service quality when it works. The Pixel 7 Pro lasted from May-July 2023 until suddenly the screen turned green/black and started flashing like a strobe light. This is where everything really started going downhill fast. From that moment on, every interaction with customer support got more and more frustrating. In December 2023 after still trying to get my broken phone issues resolved, my Google Fi SIM card that’s less than a month old just stopped working. No idea it happened but it cost me at least 2 business leads because the phone couldn’t accept calls and made it sound like we were out of business. So, I’m in the process of submitting all of this to a conciliation court so I can at least get my money back from this ordeal. The experience was so bad, I stopped using anything Google. I’ve probably spent $30,000 on Google over the years, not including advertising spend. Everything is going. There won’t be a single Google device in this house again.

As an active duty, military member stationed long-term in a foreign country, Google Fi was recommended to me as the best long term overseas phone service plan. However that is not the case. They are incompetent and untrustworthy, way more hassle and stress than they are worth. I had to cancel my phone service plan with them because for months I could not get it to work at all and I would spend hours at a time with customer service people who would just redirect me and talk to me like I was stupid telling me that it was my fault it wasn’t working, when I would follow their trouble shooting techniques. All while still paying for the service that was not being provided, eventually I decided to just cancel my plan and in the process of trying to transfer my number over to my new phone service company. I was informed that they canceled my phone number without my consent and that was the reason my service wasn’t working so I was just paying for nothing for months and because I wasn’t able to officially transfer my number when I opted to cancel the plan. The plan didn’t even get canceled so that was another month that I paid for without any service. Which they neglected to inform me of.

Do not get this service! Have had nothing but problems since my wife and I switched. First we bought a phone through them and decided I wanted to keep my iPhone because after a day of using theirs it was already slowing down a lot, called before the 15 day window and was told to wait for an email with instructions we waited and nothing came then they said it was too late to return even though I had called them multiple times now I have to pay for a brand new phone I don’t even use. Then we where told we where on the unlimited plan by a representative, turns out they put us on the flexible plan, our bill was $150 for one month for two lines and they said they where sorry but nothing they could do. Now my data is being used even while connected to WiFi and they are charging me.I’ve never had this bad of service and customer service. Don’t use this!!

Google Fi has issues. Serious issues. For once, unless you live next to a T-Mobile tower you don’t get any signal. I live in Monrovia, CA, hardly a rural area, in fact, it’s a Metro LA area, and there are zero bars in my house. If I want to set my map before I jump on the highway I have to drive half a mile to do that. This is absurd as I’m literally 28 minutes from frigging LA. That wouldn’t be a problem if I could turn on WiFi calling, but that doesn’t work on iPhones and I guess it’s reserved for Google’s second rate phones. Ah! I thought, let me forward calls to a different number. Fail again. GoogleFiWireless doesn’t let you do it, so I did on the website, but that didn’t do anything. It says it’s forwarding but it’s not. And don’t get me started on their incredibly slow voicemail system. They don’t use the regular iPhone voicemail. You either call it like this is 1989, or you can check GoogleFiWireless, but it can’t possibly be slower. But again, if no other company is around and you live next to a T-Mobile tower (or US cellular, Ha, apparently) do get Google Fi. Otherwise, not even think about it.

The service is great. I use it while traveling for work, and sometimes have no access to work and so the data roaming ability is great. It would be nice to have a high data plan or be able to pay for double the data for one line as I often don’t have access to WiFi. The slow data after the 22gb is basically unusable and so I will have bills of almost $200 often. It would be great if I could pay $140 (the price for two lines) and get 44gb of high speed data on one phone line, because paying almost 300% of the bill for 13 extra gb just isn’t appealing. As for GoogleFiWireless itself it doesn’t refresh upon opening for quite a while and so I have to sit and wait just to check and see where my data is at. If there was an auto refresh in the startup of GoogleFiWireless that would be a great improvement.

Had Fi back in it's 'Project' days. And admittedly, I was using a Pixel phone, so I had FULL Fi functionality. Long story short, zero problems. However, my whole family has iPhones, so it made sense to come on board with them. Now that there is beta on iPhone, I'm more than happy to come back; even with the limitations. I fully understand not being able to switch networks (iPhone is not designed for that.) But I would like to see WiFi calling and texting sooner rather than later. Other than that, no issues to report. It did take awhile for the 'full' texting capabilities to 'port' over, but that was explicitly forewarned. Bring on full/native WiFi support in the native iPhone phone/texting apps, and I'd go up to 5 stars. Keep up the great work, Google!

I haven’t had any problems with Google Fi, I actually have service in more areas than when I was using AT&T but it really seems to come down to where you’re living and what kind of phone do you have. I ended up buying a Pixel and absolutely love it, I’ve already talked my family into also switching to Fi and getting Pixels it’s been great. They were paying almost $200 for 2 Samsung phones (that weren’t being financed) they barely use at US Cellular, now it’s $30-40 for both of them.

I do recommend for the full experience of Fi to just buy in, although they have been making changes and allowing more iOS stuff it’s definitely lacking when compared to a phone that’s “designed for Fi” vs just “compatible” but I believe it’s still a great service just make sure you have that in mind you won’t have bells & whistles.

A 5G phone obviously will get you further as well, also researching on the support forum or reddit helps a lot.

I’ve been using Fi almost since it came out. For the first 3 years, I did so with a Google Nexus 6P. Finally, it got too slow and difficult to use, so I switched back to an iPhone, where I continued to use Fi. Technically, it wasn’t supported, and there were a few quirks. But I would rather live with those quirks than switch back to any other major carrier, with all their confusing plans, caveats, and fine print, and technical support staff that often couldn’t offer much help.

I’m glad that Google Fi now supports the iPhone, so I can still enjoy the network and the experience, but now without the quirks.

Oh, and GoogleFiWireless is great.