AirTalk Wireless Reviews

My iPhone 7 quit work charging that is only 20 days after I received it called to get a replacement they said I had to pay for it because it only had a 14 day warrantyVirtually no customer service can you send them a chat message no one ever gets that called me on hold 45 minutes to an hour even if you get anybody very poor service tried to transfer out to assurance wireless did that just to have airtalk transfer me right back without my permission so I’m stuck with a broke phone that I can’t unplug or it’ll die so it’s gotta stay at the house plugged in all the time finally ordered a upgrade it hasn’t arrived yet it’s probably just a junk as this one is

Worst company I have EVER EXPERIENCED. The government needs to shut this company down and FAST. They stole my money, hung up on me after being on hold for 45 minutes, then finally being told my order was never put in for the replacement I paid for, then they tried to tell me that I just didn’t make the payment and need to show proof, oh I did that two, multiple calls emails and sent pictures of it then would just never hear back from them. HERES THE CATCH, once u “port in” you’re number from another company, be prepared to kiss it goodbye and have to start all over with a new phone and no good “deals when you switch” cause of stupid Airtalk wireless. It’s been months, I’m at my wits end and STILL HAVENT BEEN ABLE TO FIND A WAY OUT IF THIS COMPANY THAT I CAN AFFORD.

I should have 15G of data*high speed*, STILL! I haven’t ran out of data for 2 months, this month; my data ceased by the 12th of the month! What changed? On my end, absolutely nothing!!! My data usage for this cycle before I manually reset it was only at 9.2G used… so why am I experiencing no network; what-so-ever????!!

Well, funny the elephant in the room was acknowledged! Here’s what I was told upon contacting customer service; I relay the issue to customer service, how my high speed data has ran out before it’s use, he looks at the account, sees the data isn’t working, doesn’t understand why! Cause even IF, I had been out of data*high speed*; I should still have access at a lower rate of speed!!!

So, they expedite my case onward, it’ll be 24 to 48 hours to hear from the department that can’t fix it! This is complete and udder, bull cockeye!! A heaping pile of steamy cow poo!

I am seeking a different wireless carrier that participates in the Lifeline program! Cause, I don’t have time for this

I have been waiting for my phone for a while! I received my “new” iPhone 8 and of course the battery capacity is 82% the speaker on the phone DOESN'T WORK! They also sent me a SIM card to use until the iphone8 came in, they shut it off 2 days after I received it and and I was without service for a week and a half! Customer service will lie and tell you whatever you want to hear to get you to either hang up or they will hang up on you!!! People like myself who DEPEND on these benefits and services are suffering with extremely SLOW data after being promised super fast data! Then to boot they lied that the iPhone 8 was now 5G !! I am disgusted that other humane beings can do the less fortunate and struggling beings the way you all are doing us this way from air talk air voice to qlink or assurance! The least you can do is send me a 5G phone I am giving this post until Wednesday to get a response and a resolution before I change to someone else that CARES ABOUT THE CUSTOMER! Do not allow them your personal info I’ve received 4 emails that my benefits had been transferred out and I know it wasn’t me!!! Fix this. Do better unto others SMH

I had high hopes because I chose the option for the New IPhone 8. After almost a month of waiting I finally received it. Well it is not at all new. The scars from the case of the previous owner are ever present. Why did it say new, and that it would cost 240 bucks to buy it if I leave the company before 6 months. What a joke. It’s not worth 10 bucks. Instantly it got as hot as the sun when I watched one music video, and I have to charge it 10 times a day for the minimum 20 minutes I use it to read the news, or make my calls to doctors which I need to do. I’m not understanding the used phone with a hunk of junk battery, and scared up from the case it was in before. It’s not New as I was told it was. It feels like it’s gonna melt all the time. I was trying to be smart about this so I wouldn’t have to worry for awhile. They will not answer any of my emails. Again I’ve made an error by trying to get something decent for once. I was excited to get my first I phone 8, and was gonna take great care of it. Nope!

So, now that ACP is coming to an end, I get a letter stating I’m not qualified for lifeline!!! Excuse me? I had lifeline before ACP and I definitely qualify but, trying to sign up for it while your already a customer is insanely irritating. I’d like to stay other this company but, they’re gonna start charging me 10 bucks for service when the same qualifications go for both programs. I could swing it but, why should I when I qualify and they said I don’t. Ridiculous, I probably won’t hav a choice. It’s a shame.
After reading all the reviews about how everyone’s phones don’t hold a charge I had to chime in as well. I got an old iPhone but I didn’t care it performs ok on the net BUT, the battery dies in 30-40 minutes. Can’t take it out without a battery pack with me and I’ve had better phones just not name brand from other service providers. At least I could walk to the store without a clunky battery pack with me. I don’t under why everyone is having the same issue. Doesn’t float right to me.

I had my current assurance phone stolen and decided to try someone else. I was excited to see you can pick from a variety of free phones instead of getting some crappy free q link phone. So I asked for the I phone8. It came rather quickly. But the battery. Not only the battery. The port for the charger cord. It’s so frustrating. My battery died all day everyday. And when I go to charge it. The cord won’t stay in place. I’ve tried numerous cords and it’s the same thing. So if I walk away or go to bed at have no idea if it’s actually charging. I plug it in it starts charging them it stops. Unless I’m there to wiggle the cord back into an odd position. My phone won’t charge. And it NEEDS to charge. Because it constantly dies. I was in here reading reviews and it’s crazy on how many customers say they have battery problems. It’s just to many people. Something’s up. Can’t be a coincidence

Update - still unresolved. I’m being harassed for proof the device is defective and I have already sent them many videos.

I received a phone and tablet but have had issue after issue - none of which have been resolved! If I want to make calls the sim has to go in phone. I can’t use phone as hotspot for tablet. If I put sim in tablet then the phone has no service. The tablet I received has hardware or software issues. I don’t get an answer until the end of the day and it’s getting redundant. A screenshot of the fingerprint setup not working, then a screenplay, then they want a video from another device? We have already confirmed there is an issue… please help me fix or replace it! 😭

I went through all the steps required to receive a free phone and got approved. After waiting 2.5 weeks I then got a SIM card in the mail instead with a letter saying “sorry we ran out of phones” but here’s a SIM card for you. No other options were provided. How do you have 20 pages of phones to choose from to not have ANY in stock? When I attempted to contact customer service I got hung up on twice after waiting over half hour to speak to someone both times. Both times before I was even able to explain why I was calling. And of course no call back either. When i uploaded AirTalkWireless to try to get assistance I couldn’t get past the ‘you’re approved’ sections without any indication they were aware they may have approved me but phone never came. Customer service info not clear to find on AirTalkWireless and it crashed on me over half the times I attempted to use it. Would not recommend. This place scammed me and I’m sure millions of other hopeful customers. Deleting app because it had zero use to me.

It hasn’t even been 30 days and can’t use the phone. I have plenty of minutes left. Hardly used any data and all i get is my screen stating emergency calls only. Tried contacting you through the number provided and all i get is hours of lost time on hold just to be disconnected and the end wait time. No matter what time of the day, same thing. No live customer service agents and no info provided to call elsewhere. So, I’m assuming this free trial period is over. Next time, you should inform the customer your service doesn’t work after a week or two. Thanks for the free phone. My toddler uses it on wifi.

Wishing I would have just stayed with my old service but I had an opportunity to get a better phone & thought I would it AirTalk a try. I bought an IPhone 12 outright & had decent service for a year until I moved. Then I started having lots of issues with service. I wasn’t successful porting my old number over after they told me I wouldn’t have any issues so I ported this one to a new carrier that would work in my new area. Unfortunately I am unable to use the phone I purchased through AirTalk because they put a lock on their phones & you can’t get through any of their phone #’s once you cancel service. So be careful. I even referred a friend & bought them a Samsung phone that he received broken, tried to transfer my phone to his account & customer service refused to help us do that.

I’m getting infinite loading when launching AirTalkWireless , tested two different phones and IOS versions, can’t even use AirTalkWireless ! Also customer service is disgusting, call system is automated and every attempt I made I could never reach an actual human, their online chat takes hours like 5+ I have tried chat many times and only reached them once after waiting about 7 hours, they claimed to have fixed my issue where i was signed up for both Lifeline and ACP when I only wanted Lifeline, because I had ACP through Spectrum and the issue is still present. I’ve sent them multiple emails and I’m still waiting to hear back. I signed up almost a month ago and they still have not shipped my phone that I paid for!

I wanted to order a tablet for my two year old received confirmation of my payment going through but never received any notification with the tracking number. Ive tried calling in to get more information on my package and they had me on hold over 30 mins just to hang up on me. The tablet was only going to cost me $10, so not much of a loss but i was excited about getting a tablet for my son so he could watch his cartoons while the adults have tv time :(

Updating because i received a response on my previous post: so i actually did receive my sons tablet! lol, an it came earlier than i expected an he LOVESS IT!! i just wish they had a better tracking system, but other than that i LOVE this program <3 Helps keep my kids up to date & happy <3 Thank you!!

You guys gaslighting people. Everyone experience is going to be different but I received the free iPhone 7 and the free service and was like cool I have free service but turn around and the phone dies within 2 hours. I took the SIM card out and put it into my 12 plus pro and AirTalkWireless told me that it’s compatible and I find out I can’t make calls or text messages. Only way my service works is if I place my SIM card back into the phone they sent me to begin with. I talked to customer service a few times the waiting period is crazy long so you have to keep on calling until you get a person. And how you going to call customer service and you have no service 😑 Thank god I have a landline phone. I don’t recommend this service to anybody who wants a free service. Go ahead and bite the bullet and pay for a good monthly service.

I have signed up for this service and another free service place at the same time and gotten approval for both. Well the other service I got it right away in the mail, and it took nearly 2 and a half weeks to receive from AirTalk. They sent me an iPhone 6s for the phone, and it’s junk! It doesn’t hold charge and I’m not an iPhone person. So I canceled it and stuck to the other service that I got. Well AirTalk messed up that service on me twice!! So my service with them got shut off because they transferred me over to AirTalk without my permission! I sent them two emails and I never heard back from them, and I called them and they didn’t help me at all with my issue! And not only that but I’m unable to get into my voicemails either because it says I need to enter the pin!? I never even set a pin to begin with!! Do better Airtalk!! Your best off just paying for a cheap service elsewhere and choosing a phone that u want that’s gonna be new.

This is the absolute worst provider I have ever had the displeasure of having. From day one it has been a nightmare! I was sent a junk phone that did not work. I contacted support, and have yet to hear back. They give you a 15 day grace period on the phones they send you, however it’s impossible to return/exchange because there is no support. I then tried an ESIM on an iPhone I had. Things took a really bad turn after that…. Service was hit and miss, and on the few occasions I was able to make calls, they were dropped. Family began telling me that a man was answering my phone, and music would play when they called. So I called my number from a friends phone and both times someone else answered. Then my nightmare began. My phone was hacked, any and all accounts on my phone was hacked and now each time I attempt to sign up with another provider I receive a welcome email from the new and a “we will miss you” email from AirTalk. Only to receive an email from the new stating that I have opted out of their service and an email from AirTalk welcoming me back. However, I hadn’t made any changes. Now whenever I am able to make calls i can hear buttons being pressed, or they are dropped. My location is constantly being turned on and it is a mess. I advise everyone to steer clear of this company!

Well my girl got the airtalk iphone 7 free and paid for the tablet i too got the iphone 7 weirdly her cellular network says home and some numbers mine says airvoice or talk or whatever but first month the data was highspeed but after that its unbearably slow. Now i get that its free which makes it hard to complain but my phone dies at 29 percent most time and hers at 40! Both batteries need to be serviced like is that on purpose so we pay 25 for another? Or how I manually reset my cycle each month its supposed to reset at and right now airtalk claims im over my 15 when im barely at 9 gb used makes sense why its so slow theyre keeping it slow saying i used more I cant stand how this has been going. No sense it hitting them up for support just gonna drag it out asking for proof and what not im sure all to tell me they cant help or act like they cant figure out the problem. Get it together we dont pay you for the service but you are getting paid for it like we dont know how your funded come on airtalk keep your word.

I received my new phone, having switched from my primary service provider that worked great, to be disappointed. The service was awful. I had calling and texting capabilities, but not one bit of hope on data connectivity. Not where I live, nor anywhere else!!! I had provided all the necessary info to have my primary phone number ported to Airtalk, but my new phone did not receive that number at all. In fact, I was provided with a new phone number that was completely different than, even the local number to my area that is displayed on my account!! Weird. I would not recommend this company at all.

So I got an iPhone 8. It was used, but in decent condition. The battery still needs to be changed, but it can wait. The phone service is okay after the 1st of the month. Thats when your data renews. Unfortionately, it only last for about a week. Im still trying to figure out how much data I really am using. Its alwasys on LTE and only on a 3g network. Sadly, for 2 weeks last month, i could hardly conect to the internet and the phone service was so bad, I could not even send any text messages to my kids, and we all have iPhones. unfortunately, looking for work on job search, ceased to happen. Toping off your data at $5 for 500mb is out of the question. So I tried to get service at Visible, using their esim, but my phone meeds to be inlocked. The rep said it is, but its not

I’ve had airtalk for awhile now. I got an iPhone 7 with not enough storage for really anything I mean 32 is just not enough when today’s standard is usually 64. Then the best you can get for free is the iPhone 7 and well iPhone stopped their new iOS updates with anything below an 8. This was 2 iOS ago because the 7 goes to 15 and apple just released iOS 17 so I’m getting left behind on new games and security features. The thing is the best they offer for free hasn’t changed in the past 3 years. Man Airtalk get with the times and offer us an 8 so we can stay relevant. I literally feel like I’m using a flip phone or a blackberry or something. And I paid the extra dollar a month for my the extra data and can’t tell when the data speeds change because the 7 is outdated and just slow and I got the phone with an issue with the battery from the get go and it hasn’t held a charge longer than an hour since I’ve had it. I’m considering jumping ship. Well I mean if you can’t offer anything better than a 7 for much longer I won’t have a choice.

I bought the iPhone 7 and I still have a battery that won’t last me for an hour even after fully charged to 100% n I’m not using it. They said I need to send phone back then once they get it then they will send me another phone. So 7-10 business days for them to get the old phone. The another 7-10 business days until I’ll get another phone. After looking at the reviews I’m thinking it’s just the iPhone 7 with battery issues. Ugh so I may just send back and get another phone all together. But I’ve already had to go without a phone for several weeks n I can’t right now bc I have no way for my daughters school to contact me in case of emergency.

I signed up with them for my free government phone service.
Seriously, they sent me an old iPhone 6, which cannot be updated and cannot run even the simplest of apps. Apple doesn’t support them anymore and even Siri doesn’t work. The only thing I can do is make phone calls and text, and then I can’t even send photos most of the time! This is the worst thing ever.
When I tried to notify them and tell them about it, they said my phone was out of warranty and I could pay for a new one... if I could afford a new phone, I wouldn’t need the free one!

The cell service was great this was as actually the first time that I moved from one month to the next without data slowing to a crawl. That includes the hot spot. Now last month my phone was lost/stolen so I called in for a $25 charge to have my phone replaced. I loved my Samsung Galaxy 9plus and asked if I could receive the same. The lady said that there were plenty in stock so yes I should be getting the Galaxy. Yea
Now you can imagine my surprise when I received a very very inferior cell replacement within a week it wa shutting down during calla anf freezing the rest of time i valled customer service more than once and disconnected after waiting more than 30 minutes. So my servicw hs been transferred to what i consider to be an inferipr company because company because of a cs reps broken promise.
By the way the galaxy S9+ went on sale aa an upgrade for 99 tjhia month its no wonder there were so many in stock

I'm having issues my iPhone 7 plus that I just got from you guys won't send text messages or receive them because I used the 15 gigs of data then there looks like they do have options to top up on data however the pricing seems a little off if I wanted to get another 15 gigs of data I would spend over $100 I'm wondering if you guys have an unlimited plan just right I have the lifeline ACP I'm willing to switch over to an unlimited plan but I don't see any option for it inside AirTalkWireless can someone help with this please

I’ve been dealing with these type of carriers for many years. The phones, the plans, service and Mindinao phone banks and tech reps/sales reps. Most important about AirTalk is the generous array of subsidized free phones. Try that with Assurance and how far you get? The support responds more quickly than the others. Reception is always just fine. AirTalk gives more data for the basic plan than the others but I dunno, I don’t use my phone as a television set.

The reason I signed up with them is simply for the free iPhone 6, I’m in my first month and everything so far is wonderful. But I do realize that it is not unlimited as with Assurance and Q link,But if you keep that in mind it’s worth it just for the free phone anyway but reading all these reviews on here 90% of them were one star they said the customer service is bad but I don’t know that because I haven’t called so get a free phone that’s worth it

Hey guys! I’m loving the service and features. Only slight problem is I been trying to contact someone regarding my cellphone device I’ve received. Since I’ve gotten it, it doesn’t hold charge at all. At first, I was thinking maybe It was the charger you guys sent. So I went out and purchased a brand new apple charger. That wasn’t it. Apple checked the device for me and told me it’s the device itself and to contact my provider as the device’s battery is defected has been like that since before I got it

Ok, I’m eating my words here. I contacted customer service and the rep helped me download their service again for my phone which it was my fault for removing in the first place. Verizon tried to highjack my phone . Thank you AirTalk. I’ve not had a problem since you fixed it. Please disregard my earlier review. It was my mistake, completely. I’ve had AirTalk since January of 2023 and I’ve not had any problems that I didn’t cause myself. I urge anyone with an iPhone to take the classes Apple offers for free. It will save you time and mistakes.

My iPhone8 started out to have the usb plug to the box stopped working and they sent a new box 2 weeks after that then. I had acp and lifeline combo and i have very slow data not 5 gs either not with iPhones 8 guarantee then I looked up my plan and I’m sopose to get $30 worth of government phone or life line and it’s not I looked up the plan and it’s only $10. So I’m confused to why I get 15 gb for $10 thru the federal government lifeline and its sopose to be $30 minimum for lifeline and I got screwed. If they don’t fix it I will take this phone and trade it in for different service provider and get my federal government assistance phone program by switching. Please give it back to me as $10 isn’t part of government federal assistance I want what everyone else is getting .

I have never had a phone service that I love more than air voice wireless it is the best phone service I’ve ever had in my 58 years of life you could never ask for a better phone company yes I did have a problem my phone broke and I needed a phone they would not get back to me on that but when it comes to making a call and not losing your call they are the best phone company ever now replacing the phone I know nothing about because they never replaced my phone but I absolutely love this company when it comes to their service

I have no problem s with the cell. I do get an e-mail telling me that I have not used my device in 15 days and if I don’t use I will lose. So I called customer service and they say all is right as rain on their side and I will not have my service shut off. I so hope that is the case cause I just got a new job and I have to use the cell though out the day to make calls. O and just an fyi I was using the cell to call the customer service people that sent me the emails that it’s been 15 day’s since last I had used the cell. Thanks for listening y’all hope my story will stay positive. 💯✌🏻