Contact Google Fi Wireless Support

by Sara_missy

The reason I chose google FI was because I need international access in and outside of America. While after several month trails it disappointed me for the following reasons:
- it will re-active your account automatically and I failed to notice that. Cuz they won’t inform you. Then I was charged with 0 service for 4 months;
- if you stayed outside the US for a long time, it will stop your data roaming and you can’t even call or receive calls. That was also my case. And after 8 months when I came back to the US, I noticed that I couldn’t call or receive calls. But still I’m fully charged.
- I finally got time to chat with the support group and ask for refund for the 0 service months, they just refused and said that my account was active. Then I insisted that I only called successfully twice during the past 8 months, they started troubleshooting and tell me how to re-install the app. While it do solved my issues and I could finally call after 8 months (this is also another surprise for me that the app could affect your SIM card service). And that’s it. No comfort/apologies/credit on having 0 service for months with full charges. And it makes me feel like it’s my fault to not contacting them and all the bad experiences are resulting from myself.
- I’ll definitely delete my account and switch to other mobile vendors as google Fi really give me bad impression on it’s service and it’s customer support. Cold and ruthless.

by Seeking Mobile Data Nervana

Why is it that I need to have 3 different sims in order to get 66gig of monthly data ( work from home)? In this highly intelligent cloud world the Google is a leader in why does my subscription have to be so difficult to manage and switch sims. T mobile is surpassing in offer. Who can offer a simple all-you-can eat plan regardless of per sim and no fake “unlimited data” statements. With to get 66 Gig of true unlimited data on a device I have to add a 3rd sim that needs a 3rd email if and phone and switch sims as I eat through 66 gbytes over a month. Billing flexibility is non existent on Fi . Why can I just order 3 chunks of 22gig “unlimited” plans . Or just round it up and let’s get back in the lead by doing 30gig unlimited plans and “ any way you want it” for all on 1 sim or shared over 2 sims or 3 sims or 4 sims. The differentiator here is in stepping up your game for “all you can eat” and “any way you want it” and call the plan what it really is useable to 22gig then no longer useable - don’t hide it under “unlimited” it’s makes you sound untrustworthy. So what’s it gonna be - do I stay on Fi or constantly churn on best plan of the month for true unlimited and not switch sims? If you make me switch sims then I mines eel switch providers too so I can get what I really need is 75gig unlimited data plan on shared over 3 sims for $150 per month. This is what I am in search for from a mobile provider .

by Royal(milk)ty

As an active duty, military member stationed long-term in a foreign country, Google Fi was recommended to me as the best long term overseas phone service plan. However that is not the case. They are incompetent and untrustworthy, way more hassle and stress than they are worth. I had to cancel my phone service plan with them because for months I could not get it to work at all and I would spend hours at a time with customer service people who would just redirect me and talk to me like I was stupid telling me that it was my fault it wasn’t working, when I would follow their trouble shooting techniques. All while still paying for the service that was not being provided, eventually I decided to just cancel my plan and in the process of trying to transfer my number over to my new phone service company. I was informed that they canceled my phone number without my consent and that was the reason my service wasn’t working so I was just paying for nothing for months and because I wasn’t able to officially transfer my number when I opted to cancel the plan. The plan didn’t even get canceled so that was another month that I paid for without any service. Which they neglected to inform me of.