Contact AirTalk Wireless Support

by Believephoto

I went through all the steps required to receive a free phone and got approved. After waiting 2.5 weeks I then got a SIM card in the mail instead with a letter saying “sorry we ran out of phones” but here’s a SIM card for you. No other options were provided. How do you have 20 pages of phones to choose from to not have ANY in stock? When I attempted to contact customer service I got hung up on twice after waiting over half hour to speak to someone both times. Both times before I was even able to explain why I was calling. And of course no call back either. When i uploaded the app to try to get assistance I couldn’t get past the ‘you’re approved’ sections without any indication they were aware they may have approved me but phone never came. Customer service info not clear to find on the app and it crashed on me over half the times I attempted to use it. Would not recommend. This place scammed me and I’m sure millions of other hopeful customers. Deleting app because it had zero use to me.

by Mrharris429

Wishing I would have just stayed with my old service but I had an opportunity to get a better phone & thought I would it AirTalk a try. I bought an IPhone 12 outright & had decent service for a year until I moved. Then I started having lots of issues with service. I wasn’t successful porting my old number over after they told me I wouldn’t have any issues so I ported this one to a new carrier that would work in my new area. Unfortunately I am unable to use the phone I purchased through AirTalk because they put a lock on their phones & you can’t get through any of their phone #’s once you cancel service. So be careful. I even referred a friend & bought them a Samsung phone that he received broken, tried to transfer my phone to his account & customer service refused to help us do that.

by Frustrated B.

I have signed up for this service and another free service place at the same time and gotten approval for both. Well the other service I got it right away in the mail, and it took nearly 2 and a half weeks to receive from AirTalk. They sent me an iPhone 6s for the phone, and it’s junk! It doesn’t hold charge and I’m not an iPhone person. So I canceled it and stuck to the other service that I got. Well AirTalk messed up that service on me twice!! So my service with them got shut off because they transferred me over to AirTalk without my permission! I sent them two emails and I never heard back from them, and I called them and they didn’t help me at all with my issue! And not only that but I’m unable to get into my voicemails either because it says I need to enter the pin!? I never even set a pin to begin with!! Do better Airtalk!! Your best off just paying for a cheap service elsewhere and choosing a phone that u want that’s gonna be new.