Great Wolf Lodge Reviews

Great Wolf Lodge Reviews

Published by on 2021-08-26

Whether you’re planning the ultimate family vacation or have already arrived,
the Great Wolf Lodge app will help you create memories that last a lifetime.
Browse the water park hours, events and attractions offered, dining choices, and
more, and once you’re booked you can use the app to:...

Table of Contents:
1. Reviews
2. Is it Safe?
3. Is it Legit?
4. App not working?
5. Report Issue

Great Wolf Lodge Reviews

  • By


    Hi! My name is Aubrey and I’m 8 years old. Last year our family went to Great Wolf Lodge with our friends, me and my brother WENT BANANAS!!!! I loved to go down all the water slides. We stayed for 3 days and 2 nights. They were all awesome! But this year we are going by ourselves on February 11th, I’m turning 9 on February 12th so we decided to go there for my birthday. My dad said he added on some extra fun activities and we get to try the pizza! We are going this week on Thursday. This app is so cool! Though this app is more for adults, it is very fun, exciting, and cool to see all the activities and times! Every time I open the app, I LOVE to see the UPCOMING RESERVATION! message! I love how I can see all the amazing things there! I’m most looking forward to the waterpark! It’s awesome! We go to the one in Sandusky, OH. If you are a employee at Great Wolf, at any location, please know I’m smiling at you, and thank you for all you do for me and my lil brother Elijah, good bye bye!!!! *Whats your favorite part? Or what are you looking forward to the most?!?! 🙉🐵🙈🙊

  • By

    Please Read!

    Well you know how everyone is saying that it’s like a three star ⭐️ only, well, I personally think 🤔 that it’s awesome!!!!!!!! I used it to book 📚 my vacation, and also used the texting thing to text the staff for stuff like towels, and others! I also got to know about show times, activities for the kids, and I also used the map when I just arrived! Well sorta off topic, but the water 💧 parks were AWESOME 😎 and AMAZING 😉!!!!! I hope 🤞 ( crosses fingers) that you’ll use this app for the same reason and rate it too! GET THAT AWESOME App Now! Thanks 🙏 for reading 📖 this! If you get this app and rate it too, your AWESOME 😎 TOOOO! Now finally, bye! J.K, and if your a developer, thanks for the app! Now BYE 👋!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Thanks 🙏 for reading 📖, LITTLEGIRLROSE#PUPPPYLOVER!!!!!!!!

  • By

    Lots of non working functions

    I’m here now using it. It has a section where you can mobile order food to pick up when it’s ready. This would be awesome if it worked since lines here are long but only one food place had the app working. The online pre-check in also does not work. I had to use the guest services chat to get an online rep to help me out. That chat has been pretty much the only function I’d give 5 stars to.

  • By

    Somewhat Useful

    The app has its uses, but very limited to say the least. Pros: + Online food ordering works to deliver to your room or just to see the menu if you’re curious whats available pool-side + Schedule reminders for upcoming activities Cons: - Map is useless. Its just a non-interactive photo that gets blurry if you zoom in. - Chat feature didnt work. The hotel actually sets up a phone text message which is much more responsive - Schedule is not accurate compared to the local schedule. I ended up taking a photo of the local schedule on a dry erase board as a reference. - No other features; can’t check room balance, add other activities, or add late checkout. Heck, you can’t even check out. Remote check out is done by text messaging. Overall, I expected a lot more from the app. At the very least, an interactive map that I can click on icons to know when they open/close, etc. Its an “ok” reference point, but you’re better off just taking photos and talking to the staff at the local location. This was a review for the Charlotte, NC location.

  • By

    Chat doesn’t work; events are incorrect

    After we arrived, I sent a message using the chat feature that no one ever responded to. I then sent another message, several hours later, along the lines of “is anyone out there?” and again received no response for the duration of our stay. Apparently no one is actually checking the messages there. Additionally, the schedule on the app is out of date, as we showed up for an event that wasn’t actually happening - the desk staff gave us a paper schedule and said to follow it instead. We have other issues with GWL that are not app specific, which will go in a review of the facility itself. All that said, the staff that you can interact with in person are all nice and the water parks and events are lots of fun for kids. We’d go back, but we would not waste our time on the app.

  • By

    It’d be nice if it did everything as advertised

    It’s great in theory, sadly the app just doesn’t deliver. The mobile checkin doesn’t allow for gift cards to be applied, and you can’t complete the pre-checkin process without submitting payment. The lodge will send messages to let you know important details like your room being ready, the water park opening and early, etc. however even with notifications on, you won’t actually get notified outside the app. The schedule duplicates items(ten-paw bowling was listed twice every day of our stay). The menu only worked for one of the restaurants during our stay. The best thing about the app was taking pictures with Wiley, and even that was difficult. It wouldn’t allow you to easily reposition him without going back to the main page.

  • By

    Won’t work!

    I downloaded the app thinking it’d be quick and easy to do everything we wanted to do. But once I’m logged in, that’s it. That’s the end of what I can do- doesn’t matter how I login, I’ve tried via email address, got a white screen once logged in. Deleted, downloaded again and tried logging in by reservation number, got the same white screen after login. Deleted and downloaded yet again. Logged in via Google- nope. Same white screen after login. Deleting and not downloading again. Customer service’s wise advice was to use another supported device to try it out. Not worth the time and effort!

  • By


    Did not do mobile check in from the app so I can not speak intelligently on that matter. The app did alert us of evens going on I. The area. The coupons were very specific so we did not use those. The map took forever to load. The biggest thing I wanted to use was to order food on the go. It only offered 3 restaurants. Buckets, which was usually turned off and you could not order. The pizza place and it did not have a menu to look at. And the ice cream place. Now you can take a picture with Wiley and that was a fun feature. All of this being said the app was pretty useless to us.

  • By

    Perfect Addition to our stay

    I have no idea what everyone’s complaining about. We stayed one night and used the messaging for all our communication with the front desk. Someone named “Willow” even messaged me on our way in to say hello! We asked for pillows and towels and they were delivered on seconds to our room. All the times for shows were accurate too!

  • By

    Great place - useless app

    Someone else commented that it would not let them use mobile check in because they booked with a 3rd party - but we booked direct and apparently were still not part of the “randomly chosen”(?) group of people who could use it, at least according to the employees and some of the also somewhat conflicting things they told us after we arrived (2 also said it was my fault for supposedly having “missed my mobile check in window” and 1 tried to tell me that check in doesn’t actually mean check in). Incredibly frustrating.

  • By

    Could be better

    I am very happy to say that this app is better than most reviews state if you are just trying to understand what is going on around the hotel. A nice feature to have might be a check out feature or maybe even a spot where you can have Digital paw/wolf/cub pass. There should also show thrill rating or age/height recommended for each activity. Overall there could be improvements.

  • By

    Early development?

    So downloaded as it was advertised in an email for an upcoming stay. Pretty wimpy app. No menu listing, activities disappeared after opening on my 2nd look. Reviews say check in is not working and the reviews are over many months. The one thing a business should strive for is to make it EASY for a customer to spend money, this app will not do that at all. Also, remove the options if they are not working, rather than frustrate your high tech guests. Hoping my stay will be a better experience that what this app does.

  • By

    This app is a miss

    Let me start out by saying that I love great wolf lodge. But this app is horrible. It won't let you check in even though it notifies you to do so. Actually there whole internet presence stinks. You can't pre check in for the pre check in email that they sent me. This stay is getting off to a bad start. When I booked they double charged me. Then I called to resolve it and was the 44th person waiting in line to talk with someone and it still didn't get fixed on that call. So this app stinking is just icing on the cake for this trip.

  • By

    Awesome pool

    Months later and the early check in is still sketchy at best. There could be an interactive hotel map which would be cool and a mobile check out ability but there’s not. You’d think with all the money they rake in (I got double billed for Wolf Passes) they’d be able to hire professionals to design a decent app.

  • By

    Terrible App

    Didn’t allow us to use the check-in feature because we booked through a 3rd party, which I guess I can understand (although it seems like having a reservation number should do the trick). Once we were checked in, we asked the front desk if the app would work for ordering meals. Front desk didn’t know of it would work since it’s a new app. Can confirm that even though we were checked in, the app still did not allow us to use any of its features, including mobile ordering.

A better way to Contact apps

You can now contact Great Wolf Lodge customer service directly
via Email using our new site -

Contact Great Wolf Lodge directly

Is Great Wolf Lodge Safe?

Yes. Great Wolf Lodge is very safe to use. This is based on our NLP (Natural language processing) analysis of over 394 User Reviews sourced from the Appstore and the appstore cumulative rating of 2.8/5 . Justuseapp Safety Score for Great Wolf Lodge Is 54.9/100.

Is Great Wolf Lodge Legit?

Yes. Great Wolf Lodge is a totally legit app. This conclusion was arrived at by running over 394 Great Wolf Lodge User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Great Wolf Lodge Is 54.9/100.

Is Great Wolf Lodge not working?

Great Wolf Lodge works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.

Have a Problem with Great Wolf Lodge? Report Issue

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Why should I report an Issue with Great Wolf Lodge?

  1. Pulling issues faced by users like you is a good way to draw attention of Great Wolf Lodge to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Great Wolf Lodge customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Great Wolf Lodge.

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