Great Wolf Lodge Reviews

by Mcintearj

Our keys did not work for the room when we got up to the floor into the room that we had. Then our dining experience was subpar because we were told that it will be ready to certain time so when we went back they said they were test just to let us know when so far has been 45 minutes later and no text. I can’t imagine that all of these people are vaccinated but they were so many people not wearing mask. I did what I was supposed to do but I can’t see any kind of enforcement for anybody else. The people that are here or super rude. The families cut in in front of my family we was waiting on the elevator downstairs with a stroller and a small child and this other group of people just walked on the other way to right in front of us. The boiler is down. The water park is overcrowded. Everything is overcrowded. Our room is not the room that we were supposed to have that we thought we were getting. When we got here they said that there was a mistake but they couldn’t fix it until tomorrow because there were no more rooms available. Like I said we probably will not be coming back unless our kids are teenagers and they can do stuff on their own. Not a good idea to bring a young family here.

by Eelnagem

I downloaded GreatWolfLodge thinking it’d be quick and easy to do everything we wanted to do. But once I’m logged in, that’s it. That’s the end of what I can do- doesn’t matter how I login, I’ve tried via email address, got a white screen once logged in. Deleted, downloaded again and tried logging in by reservation number, got the same white screen after login. Deleted and downloaded yet again. Logged in via Google- nope. Same white screen after login. Deleting and not downloading again. Customer service’s wise advice was to use another supported device to try it out. Not worth the time and effort!

by Mondaw1

I made an account with Great Wolf when I stayed there last month. I wanted to book another stay using GreatWolfLodge but every time I try to log in there is a message that states my email or password is wrong. I can log into the website just fine but not GreatWolfLodge . I’ve tried about everything to log in even hitting the forget my password on GreatWolfLodge then resetting using the sent email. No luck. Gave one star because if I can’t login Then GreatWolfLodge has no benefit.

by Llpeders

So downloaded as it was advertised in an email for an upcoming stay. Pretty wimpy app. No menu listing, activities disappeared after opening on my 2nd look. Reviews say check in is not working and the reviews are over many months. The one thing a business should strive for is to make it EASY for a customer to spend money, GreatWolfLodge will not do that at all. Also, remove the options if they are not working, rather than frustrate your high tech guests. Hoping my stay will be a better experience that what GreatWolfLodge does.

by Kkat006

Someone else commented that it would not let them use mobile check in because they booked with a 3rd party - but we booked direct and apparently were still not part of the “randomly chosen”(?) group of people who could use it, at least according to the employees and some of the also somewhat conflicting things they told us after we arrived (2 also said it was my fault for supposedly having “missed my mobile check in window” and 1 tried to tell me that check in doesn’t actually mean check in). Incredibly frustrating.

by Addicted To Gems

GreatWolfLodge didn’t work at all. Specifically got it to mobile order food which the hotel has signs posted everywhere encouraging you to use. But there is an area message stating “not accepting mobile orders at this time.” I called the front desk and the response was “oh yeah the mobile app is working right now.” … then don’t advertise it everywhere.
GreatWolfLodge also kept stating “check in not available until 24 hours before your reservation” when it was obviously day of.
Don’t waste your time, totally useless.

by Happy504

Did not do mobile check in from GreatWolfLodge so I can not speak intelligently on that matter. GreatWolfLodge did alert us of evens going on I. The area. The coupons were very specific so we did not use those. The map took forever to load. The biggest thing I wanted to use was to order food on the go. It only offered 3 restaurants. Buckets, which was usually turned off and you could not order. The pizza place and it did not have a menu to look at. And the ice cream place. Now you can take a picture with Wiley and that was a fun feature. All of this being said GreatWolfLodge was pretty useless to us.

by OstrichFlamingo

After we arrived, I sent a message using the chat feature that no one ever responded to. I then sent another message, several hours later, along the lines of “is anyone out there?” and again received no response for the duration of our stay. Apparently no one is actually checking the messages there. Additionally, the schedule on GreatWolfLodge is out of date, as we showed up for an event that wasn’t actually happening - the desk staff gave us a paper schedule and said to follow it instead. We have other issues with GWL that are not app specific, which will go in a review of the facility itself. All that said, the staff that you can interact with in person are all nice and the water parks and events are lots of fun for kids. We’d go back, but we would not waste our time on GreatWolfLodge .

by Garuot

It’s great in theory, sadly GreatWolfLodge just doesn’t deliver. The mobile checkin doesn’t allow for gift cards to be applied, and you can’t complete the pre-checkin process without submitting payment. The lodge will send messages to let you know important details like your room being ready, the water park opening and early, etc. however even with notifications on, you won’t actually get notified outside GreatWolfLodge . The schedule duplicates items(ten-paw bowling was listed twice every day of our stay). The menu only worked for one of the restaurants during our stay.

The best thing about GreatWolfLodge was taking pictures with Wiley, and even that was difficult. It wouldn’t allow you to easily reposition him without going back to the main page.

by Amonnies

I used the precheck in option which was nice. This allowed me to use a different line to get my keys once I arrived. I did not use any of the food ordering options in GreatWolfLodge so I cannot comment on that feature. However, I did use the feature where it showed me the next grand lobby activity and that was nice. That feature allowed me to not use the website to see what the next activities were. I really disliked using the map because every time I zoomed in or out, the map would reload. I wished it would’ve zoomed in and out like a picture on your phone. One last thing, I tried using the chat option to reach customer service at the lodge and they have been unresponsive to this feature. I haven’t received any responses in 2 days but I ended up getting the answer from a staff member in the hallway. Does that feature not work?

by Kimlovescoffee

Map of the resort is helpful. Messaging the front desk for needed items was great. Times for activities were wrong. Menus are incomplete and don’t offer any place to specify allergies for in app ordering.

Overall the resort does not have great signage so this is the only real option for some level of help besides trying to track down an employee who may or may not know what you’re asking about anyway, especially concerning events.

by Hartman J

I am very happy to say that GreatWolfLodge is better than most reviews state if you are just trying to understand what is going on around the hotel. A nice feature to have might be a check out feature or maybe even a spot where you can have Digital paw/wolf/cub pass. There should also show thrill rating or age/height recommended for each activity. Overall there could be improvements.

by BMama877

GreatWolfLodge is convenient for checking open/close times for attractions, messaging the front desk, etc. Best part is the online dining ordering from the food venues since it lets you skip the lines and just pick up your food when ready. EXCEPT check out day, then it won’t work for that at all - says you have to be checked in to your room to do mobile dining ordering. So even though you can stay at the park till 8pm on check out day, and still charge with your wristband, you cannot do mobile ordering with GreatWolfLodge . I’ve questioned this issue several times (different visits, different lodges), and the response is always the same - “GreatWolfLodge is down at the moment and you’ll have to order at the food venue”. This is of course the most diplomatic way for them to say GreatWolfLodge doesn’t work that way and they don’t plan to let it work that way.

by Jay5quared

GreatWolfLodge has its uses, but very limited to say the least.

Pros:
+ Online food ordering works to deliver to your room or just to see the menu if you’re curious whats available pool-side
+ Schedule reminders for upcoming activities

Cons:
- Map is useless. Its just a non-interactive photo that gets blurry if you zoom in.
- Chat feature didnt work. The hotel actually sets up a phone text message which is much more responsive
- Schedule is not accurate compared to the local schedule. I ended up taking a photo of the local schedule on a dry erase board as a reference.
- No other features; can’t check room balance, add other activities, or add late checkout. Heck, you can’t even check out. Remote check out is done by text messaging.

Overall, I expected a lot more from GreatWolfLodge . At the very least, an interactive map that I can click on icons to know when they open/close, etc. Its an “ok” reference point, but you’re better off just taking photos and talking to the staff at the local location. This was a review for the Charlotte, NC location.

by Burke299

I have no idea what everyone’s complaining about. We stayed one night and used the messaging for all our communication with the front desk. Someone named “Willow” even messaged me on our way in to say hello! We asked for pillows and towels and they were delivered on seconds to our room. All the times for shows were accurate too!

by Kaylee Lou

Well you know how everyone is saying that it’s like a three star ⭐️ only, well, I personally think 🤔 that it’s awesome!!!!!!!! I used it to book 📚 my vacation, and also used the texting thing to text the staff for stuff like towels, and others! I also got to know about show times, activities for the kids, and I also used the map when I just arrived! Well sorta off topic, but the water 💧 parks were AWESOME 😎 and AMAZING 😉!!!!! I hope 🤞 ( crosses fingers) that you’ll use GreatWolfLodge for the same reason and rate it too! GET THAT AWESOME App Now! Thanks 🙏 for reading 📖 this! If you get GreatWolfLodge and rate it too, your AWESOME 😎 TOOOO! Now finally, bye! J.K, and if your a developer, thanks for GreatWolfLodge ! Now BYE 👋!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Thanks 🙏 for reading 📖, LITTLEGIRLROSE#PUPPPYLOVER!!!!!!!!

by Movieanddisneylover

Hi! I’m Daisy and I’m 12 years old. I have been to Great Wolf Lodge a lot. I specifically go to the one in Cincinnati, Mason, Ohio. And it is amazing! There are so many different water-related activities, like the wave pool and lazy river. I myself really like Totem Towers, the wave pool, Big Foot Pass, one of the hot tubs, and Crooked Creek. I also like that there is a game in the hotel AND that there is a website! I myself LOVE Magiquest, and I have a blue wand with a dragon topper, like the whole body of the dragon, not just the head. Sadly, I have not defeated Charlock to get Fire Burst. I also found a Charlock plush from Great Wolf Lodge at Goodwill once. I forgot to mention that I live in Yorktown, Indiana, so it’s pretty far away. Besides that, I really love Great Wolf Lodge. If you or another person works at Great Wolf Lodge, just know that I wrote this. Bye!

by Kitty Love A Kitty Kitty Kitty

Hi! My name is Aubrey and I’m 8 years old. Last year our family went to Great Wolf Lodge with our friends, me and my brother WENT BANANAS!!!! I loved to go down all the water slides. We stayed for 3 days and 2 nights. They were all awesome! But this year we are going by ourselves on February 11th, I’m turning 9 on February 12th so we decided to go there for my birthday. My dad said he added on some extra fun activities and we get to try the pizza! We are going this week on Thursday. GreatWolfLodge is so cool! Though GreatWolfLodge is more for adults, it is very fun, exciting, and cool to see all the activities and times! Every time I open GreatWolfLodge , I LOVE to see the UPCOMING RESERVATION! message! I love how I can see all the amazing things there! I’m most looking forward to the waterpark! It’s awesome! We go to the one in Sandusky, OH. If you are a employee at Great Wolf, at any location, please know I’m smiling at you, and thank you for all you do for me and my lil brother Elijah, good bye bye!!!! *Whats your favorite part? Or what are you looking forward to the most?!?! 🙉🐵🙈🙊

by Tico55

Well let me first start of with.... it’s the best hotel ever!!!!!!! Me and my family had so much fun! When we first walked in we were impressed how well the check in people treated us really welcoming! We lived all the decorations, for example they had a big tree with wolf stuff, and it was a tree house! They had another tree with lots of animals and stuff on it! They had a clock tower with all the characters on it!! They were also moving and singing! The gift shop was awesome to! They put great prices on all the stuff! We got on the elevators, and they worked fast and good! We walked into the room and we were amazed! We bought the kids cabin and it had a Cabin with a vaunt bed and a regular bed!! It has great wolf lodge characters painted on the wood! The other side looked so good to! We got a balcony and we had a awesome view! And oh the water park it’s really good! It has a family slide so all your family can go on the slide! And the buffet was good!

Your awesome great wolf lodge!

by Ava Bella 178

Hi, my name is Ava and I’m 13 years old. I downloaded GreatWolfLodge on my phone to help the check-in process easier to manage. Although you do still have to get in line to get access to your suite it’s still a cool app to have. My family and I went to Great Wolf Lodge in July and I am going back in December for the holidays ! We were able to order food, check the menus, talk to customer service, and have all the information for different activities. Where they would take place, time, and such. I go to the one in Boston/Fitchburg, MA. The employees are so welcoming and friendly. I highly recommend Great Wolf Lodge and GreatWolfLodge!

by Macri's

Let me start out by saying that I love great wolf lodge. But GreatWolfLodge is horrible. It won't let you check in even though it notifies you to do so. Actually there whole internet presence stinks. You can't pre check in for the pre check in email that they sent me. This stay is getting off to a bad start. When I booked they double charged me. Then I called to resolve it and was the 44th person waiting in line to talk with someone and it still didn't get fixed on that call. So GreatWolfLodge stinking is just icing on the cake for this trip.

by Amers12345

Didn’t allow us to use the check-in feature because we booked through a 3rd party, which I guess I can understand (although it seems like having a reservation number should do the trick). Once we were checked in, we asked the front desk if GreatWolfLodge would work for ordering meals. Front desk didn’t know of it would work since it’s a new app. Can confirm that even though we were checked in, GreatWolfLodge still did not allow us to use any of its features, including mobile ordering.

by Hjmiles2000

I’m here now using it. It has a section where you can mobile order food to pick up when it’s ready. This would be awesome if it worked since lines here are long but only one food place had GreatWolfLodge working. The online pre-check in also does not work. I had to use the guest services chat to get an online rep to help me out. That chat has been pretty much the only function I’d give 5 stars to.

by Jelliebean22

Months later and the early check in is still sketchy at best. There could be an interactive hotel map which would be cool and a mobile check out ability but there’s not. You’d think with all the money they rake in (I got double billed for Wolf Passes) they’d be able to hire professionals to design a decent app.