Contact Practice Better Support

by Joshsubh

As a board-certified lifestyle and functional medicine coach, I rely heavily on efficient client management software. I’ve used other apps that I really liked, but Practice Better came highly recommended for functional medicine practices due to its built-in forms. Unfortunately, my experience has been the worst I’ve encountered in this field.

Over the past three months, I’ve been stuck in a frustrating cycle of trying to address a basic issue with logging client calls. Despite numerous attempts to reach customer support, each response takes a day or more, and solutions have been either incomplete or ineffective. When I tried scheduling a support call, I was given a two-week waiting time—a completely unreasonable delay for anyone needing timely solutions in a fast-paced practice. I even closed my account and reopened a new one, hoping to resolve the issue, but the same problems persist.

Pros:

• Convenient forms for functional medicine practices (though I couldn’t effectively use them)

Cons:

• Poor customer service with consistently delayed responses
• Long wait times for support calls (up to two weeks)
• Recurrent issues remain unresolved despite multiple attempts

If you’re a health professional looking for reliable client management, I recommend exploring other options. For an app in the health field, responsive and effective support should be a priority, and Practice Better falls far short.

by Madame.Emers

I could care less about the rest of the communication on this app as I can, and most often do, use my computer for the heavy duty paperwork. The journals boast barcode scanning and are much easier to keep up with on my phone, so today was my first day to log my food journals and the entire experience was completely unsatisfactory. You cannot search for a brand name + product; it only pulls up the generic ingredient or you have to scan the barcode on your package to get the information specific to your ingredients. Creating a recipe of your own is an absolute nightmare and the app has kicked me off multiple times without saving any of my work. Ready to throw it all out the window and go back to paper logging.

by Safiyahuggins

The app will take your card information and take your money and take no responsibility for ANY unwanted charges or charges made in error. Basically they’ll take your money and say they aren’t responsible for getting it back to you. My provider passed away. I couldn’t exactly ask them or the family for a refund or ask them to stop my payments. The app offered no solutions, they just said it wasn’t their responsibility. How are they unable to remove my card from their app???!!!