Contact BackBeat Support
Company Name: Plantronics B.V.
About: Now you don’t have to pause what you're doing to change things up. The My Tap
feature offers command customization for a personalized listening experience.
BackBeat Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email ✔✔
E-Mail: mobilesupport@plantronics.com
Website: 🌍 Visit BackBeat Website
Privacy Policy: http://www.plantronics.com/privacy/
Developer: Plantronics Inc.
3 Most reported problems 😔💔
App took over earbuds and kept turning them off.
by CEJakester
Used the earbuds perfectly well for a month. Then I decided to get the App. The App took over earbuds and kept turning them off. About every hour the left earbud would turn off. The right one would stay on. Reset and about an hour later ... same thing.
Was on my was to return the headset because it was still under warranty. Then decided to completely remove the App from
my iPhone. Now the earbuds work great.
App does not work well
by Swindled Froggy
Almost all the features that would be great, like setting up Taps give a failed error message asking if both ear buds are powered on, same for changing the name and multiple other options. Sound is great it’s a shame I can’t utilized the promised features.
They disabled firmware update
by Kevin TC
New version took off firmware update function everywhere. It's rediciulous that some of the users cannot update the firmware and some of them can. And they actually purchased exact same product.
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