Hy-Vee Reviews

by Veryold&tired

Everything it says about app is true snd if they could get their accounting fixed it would be grest. They sent me several different ants in 24 hours before delivery; yes, produce, bulk and meat may be estimated skightly off - but the amt they ended seemed close until I saw receipt that arrived didn’t match any of their totals and was in my favor. I was billed as if there were no adj. They told me there would be a $3 credit on next (this) bill. It showed on receipt but still are billing my acct as if everything was on it that i originally ordered. On today’s order they sent me an adjusted amt because several items were on sale and they didn’t have one item but still getting billed for things I didn’t receive. Receipt amt correct but they have yet to bill me the ant receipt shows. Trying to talk to them is like talking doubletalk. NOT WORTH THE HASLE!!

by Cyflwr Dienw

With the old app, I could easily refill prescriptions from my account. With this so I have to scroll through every prescription I've had since the Sycamore, IL location opened and once I do finally find the needle in a haystack, I have to scroll through every prescription I've ever had (about 10 years worth) to get to the refill this prescription. It's a slog to just fill a necessary prescription. Particularly since for several months when I've sent in a necessary refill, I traveled the hour to get to the closest this app with my favorite pharmacist (Sharda) only to get home and find they didn't fill it. So we had to go an hour away again the next day to go inside and tell them I had put the refill in to be refilled five days before the first day I came. Your app is neither functional for the pharmacy, nor does it seem to reliably send refills to the pharmacist in a timely manner. Considering changing pharmacies to somewhere closer who has a functional app.

by JWFIVEO

I just downloaded to look at and see if I would be able to use it. Unfortunately I will not be able to completely to my advantage. I have to have the ability to see what ingredients are in a product and I need to know nutritional facts as far as how many macros are in a product. For example the number of carbs, dietary fiber, sugar, added sugar. Every grocery items has to have this information on its packaging. If I can’t see what that is before ordering it I won’t be able to order it because of my health.
Some items have this but not all items in HyVee does.

I would love to switch from the major box store that has the ability to provide me the nutritional facts on all their products I order but unfortunately until HyVee gets updated to its competitions level it really is useless for me to try and use

by Jhwang

Overall, HyVee works alright. I use it every week to pick up groceries (curbside), but has some ongoing issues.

If you open an item in a list to order it, you cannot scroll the list anymore until you "move" the same "frozen" item. This can be a tiny move that doesn't change the order of the list, but in doing so, it opens the item again which then requires you to close the item.

This is tiring/frustrating after a dozen items and maddening after 50 items every week. My family can't understand why I am cursing when I am ordering groceries every week. Many times, if I can wait and order it from Walmarket later, I will skip some groceries to save time -- I have more important things to do than to waste time clicking in a grocery app.

Now, with a recent update, something has gone terribly wrong with the lists. I can no longer scroll to open any lists not already accessible on the screen. The list just "bounces" back up before you can click on the lists off the screen. This is very upsetting as my existing lists cannot be reduced/mixed without causing problems.

Increasing problems means one less star.

by Need Reliable Router

The convenience of using HyVee instead of going to the store should be great. However, I have rarely had an order that was complete or didn’t require a substitution. They don’t tell you what items aren’t available nor is it clear from the receipt. I basically don’t know an item is missing until I’m home and unpacking or ready to prepare a meal - quite inconvenient as it is a 30 minute drive to the nearest store. I also have been disappointed that not all items stocked in the store are order-able in HyVee . So,I have returned to in person shopping to be sure I know what I’m getting and have the full selection of all items stocked in the store.

by Chetteris13

I like to be able to order groceries on HyVee and just go pick up the order vs trying to find items in the store. A time saver. That said, I wish it had more back and forth communication when items are out of stock, be able to get a text when order is complete, add notes to each specific items not just one note in general on the order, and be able to rate the shopping experience through HyVee . Fareway has an amazing app and very good communication. Always get prompted via email and text with any order issues. And you get a text to let them know when you are 5 min away, then when you get there. It only takes about 2 minutes for them to bring out your groceries. Hy-Vee dollar fresh in Oelwein, you have to call a phone number when you get there. It rings about 20 times before someone answered, then took another 10 minutes for them to bring out the groceries. Probably won’t use HyVee again. Will go elsewhere.

by Hdhsjekdnejdjenjej

Hy-Vee is a fine grocery store. The one I grew up with and the one I still prefer not that they are in the twin cities. However, HyVee is sorely needing in some basic updates. First, as a software developer and a thoughtful consumer it’s unacceptable that the release notes are copy/paste of some generic pablum about “behind the scenes” changes. There were some fairly significant UI changes recently, but you would never know from the description of the update.
Much more importantly though HyVee needs an iPad version. HyVee is iPhone only and scales very poorly. The iPad is not some niche device. It’s mainstream and offers some significant when it comes to exactly this type of application and use case (screen real estate, keyboard/mouse support, etc). This alone has me using the Target app more often since it offers similar product mix and features in a much more pleasant format.

by Luke Boy

I have prescriptions that have to be called in each month by the doctor. I can’t automatically refill them. With the old app, I could see the status & know if they were ready. I can’t on HyVee. It may be more convenient for shopping so I don’t want to be completely negative, but even the old one was a far a cry from all the info I had to access to on Walgreens app—where I could see my record going back years and extremely detailed info. Our insurance refuses to work with Walgreens, and while I’ve been happy with the in pharmacy service for the most part, HyVee is no where near what I was used to. And the new app is forcing me to go to the legacy app to see status on any prescriptions that aren’t automatic refills. I’d appreciate if they’d strive more towards a more complete app with regards for the pharmacy section.

by Winter Texas Quilter

As elderly shoppers Hy-Vee has really helped solve our shopping needs. Not only have we not felt safe because of COVID to shop in the store but we are both with knee & walking issues and ordering online has been a life saver. We can select items as needed & put in the cart ready for our next trip to town!!

Your pickup service has been so very easy, necessary, and has worked out so well. We are usually using the service when we come to town for medical appointments or prescriptions so sometimes timing is hard. The staff handling the pickup have been so accommodating to handle our either extra earlier arrival or if we are almost late!! What a good crew you have hired!!

My only slight complaints are the quantity of meat that has to be ordered. With cooking for only 2 people who eat smaller servings the packages consisting of several pounds presents an issue at times. The other problem is the unavailability of gluten free items at times which are required for my diet.

Thank you for caring for all age groups of your shoppers!!

by Andos003

HyVee is fine. I can’t say it’s better than the old one unfortunately. In fact they have made it slightly harder to make my grocery list and find my loaded coupons.
I prefer to shop in person and HyVee seems geared toward someone shopping from home. I can easily click an add to cart option to buy the groceries but have to click on each item to add it to my shopping list. You’ve added an unnecessary step I don’t appreciate. Let me add to list first and then give me the option to add my list to the cart and buy online. Also, once I have clicked to load a coupon I can’t seem to find a list of the loaded coupons on there while shopping. Not sure how that helps.

by SnippersD

On every survey taken for grocery pickup, I say the same thing over & over. So hopefully one day soon this will be a reality. I have always wanted to see way less items to have to look through (no one person has time to look through over 1,000 items). My wish; when an item comes up & it has multiple (flavors/differences) put 1 picture item on main screen but allow to click on & “pick” the one you really want & when you go back to the items, you actually go right back to the spot where you were. Also, there are several times that the “multiple” search doesn’t always pop up so it makes you search for one item at a time. Thank you!!

by Whitermt

I downloaded HyVee and I must say it is one of the better grocery store apps I have used. My favorite feature is being able to make a list and shop from my list. I also like that I can search for variations of an item on the list. I only gave 4 starts because two things I tried to do and could not figure out to do ... my assumption is that the features are not available. First... I want to be able to add a credit card to my profile without having to place a separate order. Secondly.. if I forget something on my list I want to be able to add to my order (perhaps adding a cut-off time) without having to call the store to ask them to add to it. Whit future updates on HyVee these features should be added! Otherwise great app.

by Demeyer

1. Need a preview of available pick-up time slots or delivery time slots before placing the order. My order may change if I find out I can’t pick-up for a couple of days.

2. I love the pick-up option, but wish there was a way to add a tip for the workers at the store who pick the groceries or load them into the car. I am trying to go cashless and contactless for everything.

Otherwise HyVee seems stable and has been meeting my needs. Thanks!

by Kid Think

I started using HyVee during lockdown, and it has been a lifesaver for me. I have a baby and don’t feel comfortable going into the store with her, at this time. So the convenience of ordering online for curbside pickup is absolutely wonderful!

The tiny gripe I have regarding HyVee is that the “search” bar does not clear itself. If I search “ground beef,” I understand that still being in the search bar when I go to type in the next item. But if I back out to the front page of HyVee from “ground beef,” I get frustrated that I still have to delete those words before I can type anything else.

I know that’s the tiniest of all inconveniences, I am just used to the search bar working that way on everything else, and I end up typing two items in on top of each other and then having to click around to delete all the text before I can correct my search.

by Keltymae

I love HyVee and how easy it is to use. I do pick up at least once a week. The only thing I find frustrating about HyVee is a notification. It will do a pop up saying that items in your cart are not available and have been removed. It would be nice if there was a section showing what was removed from the cart. When planning out dinners I add ingredients for 4-5 meals, and sometimes I have very large orders. Then, like tonight, I am missing cream of mushroom soup that I needed for my dish. It is very frustrating especially when we are trying to limit exposure time due to covid.

by Oomdelaooms

I switched to HyVee from the regular this app app because some options were no longer available when they merged the two apps. For the most part it is good and has what I need, it’s just a little different layout that I need to get used to. The one thing I do miss is the option to search for an item in the deals tab. On the old app I could type in a brand name or a description, and I could see if there was a sale or coupon. Now I have to figure out which category it’s in and filter it by category. I have to look through a lot of unrelated items and sometimes I’m not sure if I selected the right category. A search feature for the deals and coupons would make HyVee great.

by Cykaye

Hy-Vee, you are working very, very hard in these critical times to take care of your customers, and I for one appreciate it. There’s one thing you must do to keep us happy, and that is allow us to edit our order after it’s placed. The way it is now is just too rigid. Inevitably, I think of something else I need within five minutes of submitting my order. Also, if it’s a couple days until I’m picking up my order, a lot can happen in that time. What if I find out I’m having company in those couple days? What if I order something and then realize that I already have two of those items on hand? In this minute-by-minute world we live in, we need more flexibility. You did say, Whatever It Takes! 🙂

by Cryptonoob

I LOVE shopping with the this app app.
You can take your time and read the ingredients on any product you want, instead of standing in the aisle at the store while you pour over the tiny print on the packages you buy! I have saved a lot of money because I don’t end up putting extra foods and treats in my shopping cart like I do when I shop at the store. The shoppers do an amazing job at filling orders accurately, and they always pick great looking fresh produce and meats. Using HyVee has been a huge time saver, too. The delivery fee is a bargain at twice the price, when you consider the time you spend at the store and the trip there and back. I started using this service in the pandemic, but probably won’t
return to going to the store myself because I have found that I love getting my groceries with HyVee!

by Rbooth528

Just used Aisles Online for the first time in awhile at the this app on 64th Street in Kansas City. They’ve drastically cut the lead time needed for orders and now use texting to tell you the order is ready. When you leave your house you reply to that text with “Go” and when you arrive you text again “Here”. Flawless.

You can even let them know which of your ordered items for which you will accept a substituted item.

I would encourage you to try this service. Super convenient and fast!

by Jerilyn Floyd

I love the this app app we always do this app isles on line. We’re 50 miles from a this app so we use HyVee to create our grocery list out the items in the cart & the following week we usually order. We really need a this app store in Madison, SD bad! We have a Sunshine grocery store but there more expensive & there’s not much variety. So for now we will drive back & forth to do this app isles on line.
We love this app & so does the rest of the town that makes the drive just like we do.
Thank you for an amazing grocery store w an excellent app.

by Holdoutnomore

HyVee has never worked on my iphoneX. Tried downloading it, deleting it, downloading again. It never lets me log in. Emailed customer support multiple times, changed my password, etc. but get the same error message “We’re sorry, an error has occurred.” Sad because I really like Hy-Vee and was hopeful to finally have an app to make orders with like I do for Sam’s, Target, etc.

by Zpjt2019

When I select my location (which already is listed as my preferred location), the shopping cart spins and won’t proceed. I’ve deleted and re-downloaded HyVee twice.

by Huzbub

Impossible to reasonably use on my iPad with keyboard - thanks for making that entire population disconnect their keyboard and pretend that our tablets are phones.

Oh, and it only uses 60% of our screen on the iPad too? What’s the opposite of awesome?

Lazy developers, so many IOS apps without consideration of landscape mode (using apps on their side instead of portrait mode).

Let me know when you fix that and I’ll come back to update my review and will stick with the browser version.

by WhiteArson

Since the last update HyVee is nearly unusable. It seems to lack access to the full inventory and it froze with almost every search. It also has no way of favoriting inventory, which is such an obvious omission. Most frustrating app I have.

by Princessabbie

You have to go tot he website to checkout anyways so there no point in HyVee it take 7 mins to load any page and you can NOT leave notes per item nor can you choice appear bags from it! HyVee is completely unusable now!

by Pigbuck

Crashes every time you try to remove something from your cart and will not proceed to continue when selecting Hy Vee to choose a substitute product if they are out of stock. Very buggy!!

by Snowbee

HyVee is unbelievably slow especially when you first log on. It often takes awhile to fully load. You get the shopping basket timing out. But by far the most antiquated aspect is the search function. There is very little fuzzy logic so you must spell the item correctly. If you hit the wrong key you are sunk.

by Bheiting

It’s too slow. Clicked produce and it just sat there. Click to add to cart and just sits there.

by New LG Owner

Love the ease of use when it comes to building a list by scanning what is being used at our home, scanning the barcode of what is almost empty, or simply pulling from my recent purchases!

by Ihearthyvee

Love all the features and what it can do to make my life easier!

by Ddfjvjjbjxss

Someone buy the developers that made HyVee a round of drinks because it’s amazing! Love the personalization that remembers my favorite brands and frequently bought items. The substitution feature is incredibly useful and easy to use. I love being able to create lists so I can separate out different grocery needs. And the barcode scanner is super helpful, too! All around an A+ app.

by Barry Loves Frisbees

The is a wonderful app, I’ll bet the developers that wrote it are all awesome!

by REJ1104

I love the easy and simplicity of HyVee . I love the fact that I can scan bar codes to get exactly what I want. Like the fact I can choose if I want to substitute and item and what to substitute it with, other companies don’t allow this. Great process.