Voi Status
Are you having issues? Select the issue you are having below and provide feedback to Voi.
problems reported in the last 24 hours
Summary of Voi Problems 😠👌🔥
- People leaving scooters in courtyards
- Expensive
- No way to request a refund
- Suspension of account for riding on pavement
12 Reported Issues: 😵🆘🛟🚨📢
Nothing works, Map doesn't load, does not show any scooters. Scan to ride doesn't work. You have to keep trying the most random things to just hope it fixes it. I have uninstalled, installed, turned phone off, messed with app/location settings. Completely inadequate and a complete waste of money as i have a monthly pass and can't even use it. When i try log out and log back in im stuck at the rules where you have to press 'got it' gets stuck there every time, when it does finally decide to log me in. It just doesn't work at all. For the prices you charge this is a joke, You even released an update over the past week and it didn't fix a thing, I have used VOI for over 2 years now and never had issues like this.
The app is jot working, it does not show scooter nor allow me to scan ride. The map did not expand when I shrink it, menu bar have nothing besides profile button and I can’t click on it. Reinstalling, restart app, clear cookies, instal from a different country or restart my phone still can’t get it move. By luck it works properly for once.
The app does not show any scooters in the map and does not let me scan to ride. When I click the button nothing happens, the same is true when I click the help tab. I have tried reinstalling the app and it makes no difference. I already missed two important appointments as I was relying on VOI as means of transport.
The app does not let me scan to ride. When I click the button nothing happens, the same thing happens it I click the help tab. I have tried reinstalling the app and it makes no difference. I rely on voi daily so this is a huge inconvenience.
Voi app not working this morning
Voi app won’t work when using 4g continuing issue every time I try to use scooters
Can't end my ride, because app crashes
App is saying I have no internet connection when I have full bars
It's not letting me log into my account
The app isn’t unlocking the scooters I try to connect to
My phone number isn’t reserving the code for me to login into my account. I recently got a new phone and it’s not working.
Crashes
Have a Problem with Voi – e-scooter & e-bike hire? Report Issue
Common Voi Problems & Solutions. Troubleshooting Guide
Complete guide to troubleshoot Voi app on iOS and Android devices. Solve all Voi app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at VOI Technology AB, developers of Voi.
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