Black and White app not working? crashes or has problems?

Black and White Status

Last Updated on 2018-07-22 by Mario Guenther-Bruns

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Common Black and White Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Black and White app on iOS and Android devices. Solve all Black and White app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Black and White iPhone Issues and Solutions

Black and White iOS app crashes, not working, errors
Black and White iOS app network issues
Black and White on iOS has black/white screen

Black and White Android App Issues and Solutions

Black and White has errors/crashing/not working
Black and White server network connectivity issues
Black and White has black screen

Black and White iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Black and White app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Black and White app crashes or not working on Iphone (iOS):

Close and restart the Black and White app on iPhone
Update Black and White app to the Latest Version for iOS
Uninstall and reinstall Black and White iPhone app
Update your iPhone to the latest iOS version

Fix Black and White on iPhone unable to connect to server/internet connection issues::

To resolve Black and White network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Black and White black/white screen (blank screen) on iPhone:

Follow the Black and White iOS app troubleshooting guide Here →

Black and White Android App Issues and Solutions

Fix Black and White not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Black and White app issues:

Force Stop the Black and White App
1. On android, goto "Settings" » click Black and White app. » click "Force Stop".

Update Black and White to the latest version on PlayStore

Clear Black and White App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Black and White app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Black and White.

Fix Black and White unable to contact server/ Black and White internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Black and White » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Black and White » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Black and White on android.

Solve Black and White black/white screens issue on Android:

Follow the Black and White android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Mario Guenther-Bruns, developers of Black and White.

About this app

So don't wait, create your own Black and White greeting cards! Or use the great photos of BlackandWhite as wallpapers. And, of course, you can also share the photos in all social networks!