WooCommerce Reviews

by Vladic (wally) David

Updated store to 5.5.2 because of big security warning.. now WooCommerce doesn’t work. Another awesome update. Constant unable to load content. Disabled all plug-ins except woo commerce .. doesn’t work.. Ran the database updater.. doesn’t work.. No clue how to get support.. since we’re an agency that manages many sites and don’t have it connected to a stupid personal jet pack Wordpress account..

JETPACK DOES NOT WORK FOR AGENCIES!!!!!!!!!!!! Need a work around for groups of people that manage many e-commerce sites. No one single person manages a e-commerce site.. so tying jetpack to a PERSONAL Wordpress account doesn’t make sense…

by #INSULIN4ALL

So Woo is still the dominant e-commerce software for WordPress yet this is literally the only app offering to work in tandem with the plugin. — something i might add, is vital in this day and age for keeping up with orders on the go and just in general, since working from your phone helps expedite productivity.

Anyhow, Jetpack is terrible and should stay “optional” in order to utilize WooCommerce , yet Woo is now requiring Jetpack to be installed in order to use WooCommerce ? Expect WooCommerce to die before it gets on its feet. No clue how the team behind WooCommerce came to the realization that that was a wise idea.

In addition, WooCommerce is greatly lacking any real useful features beyond a simple notification of an order. WooCommerce should be fully featured and allow fine tooth control including an overview of each order placed in your store. What else is the purpose of even bringing an app like this to market otherwise? I don’t get it.

The fact that WooCommerce is 100% necessary yet disappoints in generally all areas has essentially forced me to reassess my e-commerce platform and utilize big cartel instead. Even Big Cartels extremely minimal feature set puts WooCommerce to shame.

Love woo for its customization abilities but when there is no modern tools to accompany the software then what’s the point?

✌🏻 out Woo.

by D - Deli

We were desperately waiting for this so we could get sound notifications, great! Except you removed the ability to do anything but fulfill orders, how does that translate to “manage orders” like you advertised? We preemptively removed the beta version (which had the ability change order statuses) and now we are dead in the water. We need the ability to cancel orders from WooCommerce badly, or it does us no good. Our restaurant can’t afford to have staff members logged into a computer all day logging into WordPress to cancel orders. We need to manage them easily from our order tablets, we run on tight labor and thin margins. Please fix ASAP! Thanks for all of your work, we just really need this feature!

by Bart1963

So, like many others WooCommerce does not work well at all. Sure, I get notifications that I’ve make a sale (I can get emails for that), but WooCommerce does NOT properly connect to my site to display Orders so they would have to look into it.

I contacted their support and they said that jet pack is working with my site, but they aren’t sure why WooCommerce isn’t working. They had me send a Status report from my site, but I still have yet to hear back from them. That was DAYS ago and not a peep from them since! Even after I sent another email asking for an update.

As it is, WooCommerce is a waste of time and storage space on my device!

by Sad Panda 503

Been using Woo for over 10 years. With the amount of money I pay annually for licenses, I’d expect the products to be getting better. Unfortunately that’s not the case and don’t even get me started about the lack of support options.

Thought I’d give WooCommerce a 4th try. I can’t even get past the first setup question. Apparently the domain I don’t know my own domain…at least that what WooCommerce is telling me.

I’ve enjoyed your products overall, just wish they work as advertised instead of 70% success rate….especially the ones I pay hundreds a year for.

by Member Soon Former

Continuous issues with transactions showing up, they won’t show as processing but have to manually do everything. This whole thing defeats the purpose.
Customer service is nonexistent. reached out multiple times to the support- since Saturday - now we have Saturday a week later and they just bothered to respond - even though I paid for Business plan, their response is “get over it, fix it yourself”.
Thanks, jeez.

by Kriothic

Jetpack already has a bad background, such being bloated and noticeably slowing your website down. What the developers on WooCommerce needs to do is make it standalone with no dependency like using Jetpack. It is very disappointing to see such good software’s app using Jetpack? I will not use WooCommerce , because of known issues Jetpack have.
EDIT: I can understand the issues without having Jetpack, but it’s better to have your own services that isn’t bloated as Jetpack. Thanks for responding to my review.

by Bexrayspex

My biggest issue with WooCommerce is that there is SO much lag when loading new orders, and often it takes several tries and error messages before I can get through to see my orders. I haven’t actually tried to do anything more complicated (like adding actual content) because I don’t really trust WooCommerce to handle it correctly. I’m glad there is an app that will notify me of new orders and let me keep track of my online store, but it seems like there are some serious bugs or design flaws that need to be worked out.

by Lynn1266667

I like WooCommerce. It basically allows me to do what it need to when I am “on the go”. I LOVED the relatively new feature that had the icon badge show the total MONTHLY orders. Then when WooCommerce was launched, I was able to see the daily order total.

For some some reason the latest update eliminated this monthly total of orders feature. There is no other place on WooCommerce that I can get the monthly total of orders. Also, it was very convenient to be able to just look at my phone and not launch WooCommerce and see where my business was order wise for the month. Please bring this feature back!

by Chilli The Villi

WooCommerce is easier than having to pull up your laptop to check orders and close them out all the time. However, it has soooooooooooooooo many bugs.
Sometimes when you try to mark the order as complete you have to do it several times for it to go through. Also when an order comes in it will say couldn’t refresh so sometimes I need to get on my laptop and it defeats the purpose of having WooCommerce somewhat. When it works it’s great.

I don’t even write reviews but I felt the need to write one for WooCommerce.

by IPod Touch User101

Good app, if you have a this app store you should get it. However, it’s missing functionality and seems clunky. I often times have to refresh my orders page multiple times for it to show me new orders. Loading times are long. I’d love to be able to change a customers order status or print shipping labels from the mobile app.

by Kyle Buttermore

Overall WooCommerce is pretty good visually and easy to navigate, but it is incredibly slow, doesn’t refresh in the background well, and almost always has errors with loading data. I realize some of this is due to my web server, but I am on a mid tier managed wordpress host that I pay $25 per month for and also have Jetpack pro so with that it really shouldn’t load so slowly.

by Ohitsbrii

I’m so torn! WooCommerce is so cool and would be awesome if it worked. But it won’t load my clients products at all! And I can’t figure out why! 😢

***update to this - I actually reached out to the support team (which was SO FAST) and they’ve been progressively helping me through the issues I’ve been encountering. I’m hoping once it’s resolved I can update again. Right now sometimes it works and sometimes it doesn’t.

by CatholicTeacher

UPDATE: Automattic support was very responsive and worked with me to track down the problem. It turned out that a plugin on my site (WP-Lister Pro) was causing a problem that affected listing orders in all API applications. So the problem wasn’t with this this app app at all. With the information given to me by the Automattic support team, the WP-Lister developer (who is also excellent) was able to correct the problem so the WoCommerce App is now working.

WooCommerce now does what I wanted it for. I can easily check on new orders when I’m away from my office. I can also see the stats of my store, such as currently best selling items.

I look forward to seeing WooCommerce develop. I hope Automattic will specifically think about how store owners might use a mobile app vs. a laptop/computer. For example, a mobile point-of-sale option would be awesome. An easy way to do stock count would also be very welcome.

————Original Review———

I’ve had problems with WooCommerce since I installed it. Even after working with support to reinstall JetPack and to test for plugin conflicts the order lists won’t load. It does look like the developers are adding functionality to WooCommerce , but the basics aren’t inp,ace yet.

by Mike Withered

has limited functionality but is a clean interface. i’d like to be able to see more order details like shipping method chosen and products ordered to catch expedited shipments. Also it doesn’t seem to refresh well on its own. i have to manually refresh a few times to get the display to match the notification count on the icon so that’s a little cumbersome. But at the end of the day, it’s a free app for a free ecomm platform that otherwise has been really great. Maybe a paid premium admin app should be considered.

by Legit_Remix

If you eCommerce site is not using this app than your doing something wrong.... seriously! WooCommerce is truly amazing, the consistent updates and new features make managing your products and inventory very easy. I can wait for feature options!

by Yosm3l

WooCommerce is very useful to see reports and check product sales.
The synchronization with the sales order is too poor, I'm always got a message "Unable to refresh the list" I never can check my orders on real time.
this app is the best e-commerce platform I used but WooCommerce must be updated and improved.
You guys have a great e-commerce platform, but WooCommerce definitely need improvement.
Sorry but my English is not fluid at all.

by AMLouis

Thank you so much for this wonderful FREE App we are a startup and this is heaven to us right now with no budget for coders!

Would love to have this without Jetpack running if possible as it slows down the site dramatically.

Also would like to mention that I have an old version of iPhone which doesn’t get updated to iOS13 any sooner, and the new update requires higher version, please consider us too in the next 😊

by Txmomtomany

I have had the best experience with woo commerce on WP. WooCommerce makes it easy to see store purchases, fill orders, and communicate with customers. You can also edit products on mobile app as well, which is nice with life being mobile so much nowadays.

by Johnnea Ellisha 💕

I love the woo commerce app, I just wish on here things moved a little faster. I would love to be able to not have to “refresh” and “retry” as often. Also, I wish I could print the label from WooCommerce , or save the labels for various orders. Other thing, being able to produce coupons from WooCommerce would be great. Other than that, looking forward to more bug fixes and updates.

by UpRocka

So Woo is still the dominant e-commerce software for WordPress yet this is literally the only app offering to work in tandem with the plugin. — something i might add, is vital in this day and age for keeping up with orders on the go and just in general, since working from your phone helps expedite productivity.

Anyhow, Jetpack is terrible and should stay “optional” in order to utilize WooCommerce , yet Woo is now requiring Jetpack to be installed in order to use WooCommerce ? Expect WooCommerce to die before it gets on its feet. No clue how the team behind WooCommerce came to the realization that that was a wise idea.

In addition, WooCommerce is greatly lacking any real useful features beyond a simple notification of an order. WooCommerce should be fully featured and allow fine tooth control including an overview of each order placed in your store. What else is the purpose of even bringing an app like this to market otherwise? I don’t get it.

The fact that WooCommerce is 100% necessary yet disappoints in generally all areas has essentially forced me to reassess my e-commerce platform and utilize big cartel instead. Even Big Cartels extremely minimal feature set puts WooCommerce to shame.

Love woo for its customization abilities but when there is no modern tools to accompany the software then what’s the point?

✌🏻 out Woo.

by Ittybittybrandy

App is okay to use but one thing that is really inconvenient:

WooCommerce doesn’t show the scheduled pickup date/time for orders. I have to go find the email to figure out when the customer wants to pickup their purchase. It’s really inconvenient. Also there is no way to print off the order/receipt. I have to go in on my computer, copy it, paste it into a word document & print from word. Not very user friendly.

by Koobawuah

It seems like a very helpful app, I just wonder why I need Jetpack to be able to view WooCommerce and get notifications of orders and reviews on my phone when everything on my store works fine without it.

I just need WooCommerce without the extra features of Jetpack. Making Jetpack a requirement to be able to use WooCommerce is really disturbing

by Goalvos

I have everithing installed correct but when I open WooCommerce it says unable to load content or unable to refresh list, I installed fresh jet pack

by Alex Schaef

Looking at some of the negative reviews I see certain people are opposed to using Jetpack to connect with their Wordpress website. I personally don’t understand the issue.

This application is great. We just completely revamped our e-commerce website and having a tool like this is extremely helpful. Our staff now can receive direct store notifications in real time. No more overflowing email inboxes and going back and fourth to our computers to fulfill/update orders.

When a new order comes in, all the needed info comes right to our smartphones. We can then verify payment (completed transactions appear in order notes), update the order status, and send customers an additional note with their parcel tracking number. This is all done without leaving WooCommerce .

If you’re a small store this application may not be necessary for you to operate successfully, but it would still be a nice tool in your pocket. Works as intended. I have no complaints and would recommend to anyone using this app.

by Wjd28

Look, thanks for taking the time to try to make this work. Can’t always get things right the first time so I understand that. Here are some gripes or constructive criticisms.
1. The new order notification sound MUST be customizable by the user. The current sound just about gives me a heart attack every time it goes off. I want to change it! ..... now!
2. Please let users set the date range for orders and stats. A more common day month years would be nice.
That’s all I have for now.
Thanks
Wil