Contact WooCommerce Support

by #INSULIN4ALL

So Woo is still the dominant e-commerce software for WordPress yet this is literally the only app offering to work in tandem with the plugin. — something i might add, is vital in this day and age for keeping up with orders on the go and just in general, since working from your phone helps expedite productivity.

Anyhow, Jetpack is terrible and should stay “optional” in order to utilize the app, yet Woo is now requiring Jetpack to be installed in order to use the app? Expect this app to die before it gets on its feet. No clue how the team behind this app came to the realization that that was a wise idea.

In addition, the app is greatly lacking any real useful features beyond a simple notification of an order. This app should be fully featured and allow fine tooth control including an overview of each order placed in your store. What else is the purpose of even bringing an app like this to market otherwise? I don’t get it.

The fact that the app is 100% necessary yet disappoints in generally all areas has essentially forced me to reassess my e-commerce platform and utilize big cartel instead. Even Big Cartels extremely minimal feature set puts this app to shame.

Love woo for its customization abilities but when there is no modern tools to accompany the software then what’s the point?

✌🏻 out Woo.

by D - Deli

We were desperately waiting for this so we could get sound notifications, great! Except you removed the ability to do anything but fulfill orders, how does that translate to “manage orders” like you advertised? We preemptively removed the beta version (which had the ability change order statuses) and now we are dead in the water. We need the ability to cancel orders from the app badly, or it does us no good. Our restaurant can’t afford to have staff members logged into a computer all day logging into WordPress to cancel orders. We need to manage them easily from our order tablets, we run on tight labor and thin margins. Please fix ASAP! Thanks for all of your work, we just really need this feature!

by Bart1963

So, like many others this app does not work well at all. Sure, I get notifications that I’ve make a sale (I can get emails for that), but the app does NOT properly connect to my site to display Orders so they would have to look into it.

I contacted their support and they said that jet pack is working with my site, but they aren’t sure why the app isn’t working. They had me send a Status report from my site, but I still have yet to hear back from them. That was DAYS ago and not a peep from them since! Even after I sent another email asking for an update.

As it is, this app is a waste of time and storage space on my device!