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I am very unhappy I am in the process of moving and I am also in the process of having to get this new Sim card but they have not sent it to me but they keep saying they’re sending it to me and all of my accounts are attached to it who else has this problem and who else is that it had to go through this on my iPhone I have to sign into my account with my fingerprint so that verifies me but when I try to put my phone number in it says that it’s not the right phone number on my account other than the negative Ness of this issue I love Qlink I think they’re great I think the people are great and they really have been there for me for a long time if I have an issue did you try to take care of it and have taken care of it almost every time but right now this has been really ongoing end it usually is when they have to send me a new phone or something like that it usually takes a couple of months for me to get a package from them so that’s just saying that it is not the people it’s the procedures The mechanical part of it

I can’t make or receive any calls. I checked my settings and everything is turned on the way it should be. My bill is paid up to date. I have the unlimited talk and text plan with 1gb data. I can’t log into the app because it didn’t recognize my number. I can, however, still log into my online account without a problem. I noticed other people have been having the same problem. They say they’ve sent a SIM card and I keep getting text messages to start using the new sim but it still hasn’t arrived. I don’t think it ever will. My daughter reported this company to the bbb before and left because of issue’s she’s had with them that got no resolution. It’s time I do the same. It’s a pity for them to be losing customers so frequently due to poor service.

I started having trouble with text to anyone who wasn’t on an iPhone. Then Calling anyone who wasn’t on an iPhone. Then in the middle of a conversation my call dies and says buy more data. I’m on a free plan unlimited service. When I finally got an agent they said nothing is wrong on their end it must be a glitch. It will work when I get off. And they are sending the new SIM card. It never worked again after I got off. 2 weeks new card arrives, now it says no service or I get one bar briefly but can’t make any calls. I had to download an app that lets me text and call. It works but is a different number so I have to tell my contacts it’s me. I’m going to have to get service from another provider. I’m not sure they care one way or the other.