Contact Walmart eBooks Support

by Wendyray

I was an audible subscriber and thought hey this is $10 less a month what a great deal. Well, the old saying you get what you pay for is true. OVER 20 emails and 3 phone calls later, I still can’t download a simple book. (I downloaded a couple no problem) They gave me step after step to do (like it was my problem to fix) they reset my account on their end and still couldn’t download a book. Their response to me was just try the 6 steps again. When I finally got sick of it I asked for a refund. They didn’t want to give me a refund FOR THE BOOKS I COULD NOT DOWNLOAD. I actually had to fight for a refund for a product and service THEY DID NOT PROVIDE. My advice just don’t sign up for Walmart e books because the app that you have to use can’t fix their own problems, they are impossible to get in touch with, (called several times and heard ppl in the background then was hung up on), you will spend hours on email with no solution, (actually you will just get automated replies telling YOU to do things over and over again) and finally you will have to demand a refund and go through several people to get it. It took me OVER a week to do everything and get it canceled........save yourself the time and headache....... just say no.

by Itrenç

This has been a very confusing experience so far. I downloaded the Walmart audiobook/kobo app to try the service and all I saw after logging in was the Walmart grocery app interface. (I don’t even have the grocery app installed, but I did once upon a time so I know it when I see it.) After overcoming the bizarreness of the situation, I realized the app (ridiculously) is using Safari as its core means of content delivery. So the problem seemed to be a caching issue. I closed the app and opened my iPhone settings, navigated to safari, cleared my safari cache and cookies, then returned to open up the “book app” again. This time I received the ebook interface. A bit disturbing. Seems an awfully cheap way of going about creating an app. But, hey, I fixed it. Wooyay, sort of? Except I can’t find how to sign up for the actual audiobook service. This is really kind of crazy. I really wanted to like this but it’s a mess right now. Hopefully they get it fixed ASAP. In the meantime, can someone tell me how to sign up for the audiobook service? (Message also sent to customer service.)

Device: iPhone 6
OS Version: 11.4.1
App Version: Walmart eBooks 9.8
Locale: en_US

by MacMoll

I truly love my Kobo Libra H2O ereader and spend way too much on so many wonderful books in their vast selections, to say nothing of the extremely valuable public library feature which works great and provides really swift access to loads of great material for free with choices constantly increasing.
But trying to locate specific info on some relevant subject in the help section with its insane nonsensical search results is like falling down a deep dark and demented dream well: pages of totally irrelevant unrelated and ludicrously listed garbage with only a sense of random dumping fills an overwhelming flood of misdirected meaningless mind swipes. But really, it’s a menace. Hard to believe some folks actually got paid to produce this wreckage.