DRACOON app not working? crashes or has problems?

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Last Updated on 2024-08-13 by DRACOON

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Common DRACOON Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot DRACOON app on iOS and Android devices. Solve all DRACOON app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

DRACOON iPhone Issues and Solutions

DRACOON iOS app crashes, not working, errors
DRACOON iOS app network issues
DRACOON on iOS has black/white screen

DRACOON Android App Issues and Solutions

DRACOON has errors/crashing/not working
DRACOON server network connectivity issues
DRACOON has black screen

DRACOON iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever DRACOON app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix DRACOON app crashes or not working on Iphone (iOS):

Close and restart the DRACOON app on iPhone
Update DRACOON app to the Latest Version for iOS
Uninstall and reinstall DRACOON iPhone app
Update your iPhone to the latest iOS version

Fix DRACOON on iPhone unable to connect to server/internet connection issues::

To resolve DRACOON network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix DRACOON black/white screen (blank screen) on iPhone:

Follow the DRACOON iOS app troubleshooting guide Here →

DRACOON Android App Issues and Solutions

Fix DRACOON not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent DRACOON app issues:

Force Stop the DRACOON App
1. On android, goto "Settings" » click DRACOON app. » click "Force Stop".

Update DRACOON to the latest version on PlayStore

Clear DRACOON App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "DRACOON app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch DRACOON.

Fix DRACOON unable to contact server/ DRACOON internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click DRACOON » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got DRACOON » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch DRACOON on android.

Solve DRACOON black/white screens issue on Android:

Follow the DRACOON android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at DRACOON, developers of DRACOON.

About this app

this app is the leading German platform for highly secure data exchange for companies: More than 400,000 satisfied users from a wide variety of industries and company sizes already rely on this app, the German market leader in enterprise file sharing, when exchanging their data. The universal API enables a wide range of applications - from data exchange and workflow integration to secure e-mail communication to the complete modernization of file services. DRACOON offers you the highest levels of comfort, increased collaboration productivity, and maximum security for mobile data sharing through client-side encryption. We regularly undergo validation procedures of independent institutions: Certifications such as ISO 27001, EuroPriSe and ULD attest that this app ensures highest security standards. At this app, we put emphasis on achieving high quality in the areas data security and data protection. Furthermore, you benefit from a central administration with flexible authorization management, which you can configure in the web interface. As one of the first German solutions, this app also fulfills all requirements of GDPR. We look forward to your feedback in the this app community: app.