A app not working? crashes or has problems?

A Status

Published by Biogen Inc.

Meet Aby, an app created for people living with MS & the people who support
them. With Aby, you will have: * Access to a Nurse Educator to answer questions
you may have about living with Multiple Sclerosis * Tailored content to find
tips, inspiration and news related to multiple sclerosis * A personal journal to
keep track of your health, visualize your data and share reports with your
healthcare team * Wellness programs desig.

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Common dislikes about A app

- App has occasional loading issues

- Limited customization options for symptom tracking

- No data analysis or correlation between symptoms and other factors

- Cannot add custom data to track

- Medicine reminder only works for daily medication use, not for weekly injections

- Some users experience black screen or technical issues with certain features

Have a Problem with Aby? Report Issue

Common A Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot A app on iOS and Android devices. Solve all A app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

A iPhone Issues and Solutions

A iOS app crashes, not working, errors
A iOS app network issues
A on iOS has black/white screen

A Android App Issues and Solutions

A has errors/crashing/not working
A server network connectivity issues
A has black screen

A iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever A app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix A app crashes or not working on Iphone (iOS):

Close and restart the A app on iPhone
Update A app to the Latest Version for iOS
Uninstall and reinstall A iPhone app
Update your iPhone to the latest iOS version

Fix A on iPhone unable to connect to server/internet connection issues::

To resolve A network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix A black/white screen (blank screen) on iPhone:

Follow the A iOS app troubleshooting guide Here →

A Android App Issues and Solutions

Fix A not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent A app issues:

Force Stop the A App
1. On android, goto "Settings" » click A app. » click "Force Stop".

Update A to the latest version on PlayStore

Clear A App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "A app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch A.

Fix A unable to contact server/ A internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click A » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got A » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch A on android.

Solve A black/white screens issue on Android:

Follow the A android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Biogen Inc., developers of A.

100% Contact Match

Developer: Biogen

E-Mail: [email protected]

Website: Visit A Website

About this app

While your healthcare team should be your primary source of information for any questions or concerns you may have, our Nurse Educators are also available to answer your MS-related questions. When your healthcare team better understands what goes on between appointments, you can make better treatment decisions together. this app can help you keep track of your moods, symptoms, physical activities, and more. Remember, your healthcare team should always be your primary source for any information or questions. A personal journal to keep track of your health, visualize your data and share reports with your healthcare team 4. After talking to your healthcare team, you can choose from different levels of intensity based on your ability and comfort level. We worked with healthcare specialists to create exercise programs that have people living with MS in mind. Our goal is to provide a valuable MS app to help you and your healthcare team. Set up appointment and medication notifications based on schedules discussed with your healthcare team. Then create reports to share and discuss with your healthcare team. Explore articles and videos with tips for living with MS, suggestions for staying active, information about common MS symptoms, and MS disease education. Meet this app, your digital MS app and support companion! this app was designed for people living with MS and the people who support them. Meet this app, an app created for people living with MS & the people who support them. We understand that living with Multiple Sclerosis may present unique challenges that others do not typically face on a daily basis. Access different exercise and wellness programs. Customize the type of content you’re interested in seeing for a more personalized experience. Link this app to your Apple HealthKit to track steps and distance.