Contact Lyca Support

I’ve been a customers for five years, I have to say that the international phone calls are the only reason I keep staying with them because nothing else works. Customer support is absolutely awful, and on top of that “short messages” are not supported! so when my pharmacy says you’re drugs are ready I cannot neither answer! If for some reason I subscribe to sort short message service I can either cancel it, it’s absolutely ridiculous! The only thing that saves me, is that I have an eSim with another provider in the same phone. Regarding the app I’ve never seen it working in the past five years neither ones. If you’re lucky is going to take 10 attempts to login in order to see your account from there no way that you can buy or renew the plan so I always done it through my computer. In conclusion if you need like me international phone calls so badly keep it! But that one is the only reason this company makes sense!

I didn’t even wanted to give a single star it is that terrible service. I renewed the plan in advance so i can get uninterrupted service. The plan renewed but don’t have the data allowance and when i made the complain i was told the data allowance will be posted to the acc in 24-48 hours it’s already been 72 hours now and again upon following up 2 times since yesterday I’ve the same answer. Shouldn’t do the business if it is not in the capacity to handle the services. It is frustrating af. Thank you

I have been using Lyca for almost more than 3 years and I have to say it the most unprofessional and bad service in the world. I have been using just because I wanted to make Internatioanl calls and other services are as bad as this one, but this one is at least affordable. Their app never works, so if you forgot to top up your plan and wanna do it on app then forget about it. They have very bad customer service and it takes forever to reach out. All customer representatives have no answer or they are not sure or sorry that they couldn’t be more helpful. Their website at least works for recharge and top ups, but it takes forever to open. If I had other options, I would never use this service.