Contact Enel X Way Support

by Sriley14

I have had this juice box since 2017 and with the original app there was never a problem. Since the forced migration to the enelXway app, I've had it not charge at all overnight ( which is not what you want to find out in the morning), take 20 minutes to connect to wifi and my car which means I have to hover by the juice box and keep checking the app before I feel safe to assume it's working; and then tonight it just wouldn't connect at all.
I reloaded the app, I power cycled the juice box, I re-entered the wifi details and reset the router many times over the course of an hour. I finally reached customer service and had to walk through each of those steps again. Then I was asked to connect to a set up web page. I tried 3 different browsers and got 'page not found' each time. Finally the customer service guy disconnected the box from the app. So now there's no ability to schedule or monitor but I think I may keep it this way. App is worse than useless.

by Senor Wink

Like the last review, I had my charger for a while and was perfectly happy with it and had no issues.
One day it stopped working and after many attempts to get it to work I finally called customer service. They informed me that the app had migrated to the new EnelX Way app and that the old one with no longer work. They did this without ever informing me or as I’m assuming anyone else. I spent an hour and a half on the phone with her tech to try to get my car charger working and it finally did. However, the next day it did not work again. I have been on the phone on several occasions and have sent countless emails back-and-forth trying to get my every time they get it going again for a short time before it tells me that it won’t charge again. I keep getting error messages on the app saying “something went wrong”. I also got a message on my dashboard, saying to check the charger and my charging has been canceled. I don’t understand why this won’t just work. I also don’t understand why this company will not fix the problem immediately. I’m sure they’re getting overrun with complaints. All I want to do is charge my car and I can’t even do it. This app has been a disaster and is a complete piece of junk! who thought that plugging in your car to charge would be so difficult? shouldn’t we be able to just plug in our car and it charges? Why is there an app controlling this that is doing what it wants and shuts down the charging?

by Home Customer (unhappy)

The new update to 4.3.48 kills access to home charger status and settings management (charger still works at present). In a call to their help desk, they confirmed they have a known error in their new software. No word on when fix will be made or if a notice of fix completion will be issued to charger owners. ———— Update : Just received an email from Apple (not from the app developer) which claims a “hotfix” is available to download, but this is not true because I already have the latest software (4.3.48 per app store today April 10) which was the cause of this issue. On my own, before the false “hotfix” notice, I regained partial home charger access after disabling location requests. But, now the app ignores my longstanding and still stored vehicle information (despite “my garage”, the app incorrectly says “no vehicles saved”). Can at least change charge level setting and see basic charge status. Still rely on car’s own app for miles added and proper shutdown.