Contact Enel X Way Support
Company Name: ENEL X WAY SRL
About: JuicePass allows you to easily charge your electric car! You can access over
230,000 public chargers globally or also charge at home with your
JuiceBox.
JuicePass is Enel X Way's mobile app that allows you to manage all
your electric or plug-in hybrid car’s charging needs from wherever you are.
Enel X Way Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with Enel X Way. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Enel X Way. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
Verified email
Contact e-Mail: [email protected]
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit Enel X Way Website
Privacy Policy: https://www.company.enelxway.com/en/app/terms-and-conditions/privacy
Developer: ENEL X WAY SRL
Privacy & Terms:
https://www.facebook.com/enelxway
Read 3 Customer Service Reviews 😭😔💔
The old app was bad. This one is better and worse.
by ZiggyTheHamster
First off, I had to create a new account but it somehow still recognized my JuiceBox. This has got to be a security hole somewhere given how terrible the rest of the platform is. Second, this app definitely doesn’t feel like an intern made it anymore, but it does feel like nobody who uses EVSEs has ever tested it. It’s super confusing to set your plugged in % so that it smart charges. Did I successfully do that? I have no idea. If I don’t charge overnight, I won’t be surprised. Things that look tappable aren’t, and some things take you to unexpected places. I was excited that finally the app was replaced with something even partly decent, but unfortunately this is the same poor quality you’ve come to expect from EnelX, with a prettier UI library. I hope they fix this. Maybe have some UX interviews.
Disappointed
by Stidhat
At the very least update the vehicle database to include cars from the past two years. The JuiceNet app has these vehicles but the newer app does not. What the heck? Here is the kicker, manually added the 2021 ID.4 but when charging it is listed as Audi Etron, this makes no sense what so ever. Don’t even know what to say otherwise, feels kludgy and not well thought out. Also, let us change how numbers are displayed, we use periods in the US for decimal amounts.
Quit asking to agree to your marketing terms of service and for a blasted credit card!! I have your home charger which does NOT require me to pay you to use it. Every stinking time I go into the app it makes go through this, so annoying!
Buggy app, can't even add payment if I wanted to
by Jk1006
I want to use their pay-as-you-go charging stations and so I signed up for the app and have been trying to add a payment method but it takes all my credit card info, seems like it's working, and then nothing ever loads in my account and it asks me to add a payment info again.
These developers are shooting themselves in the foot if they have a bug that stops people from actually paying then money. Any other company would want to fix that right away, but it just goes to show you how much care/support you'll get from this app.
I'm literally trying to give them money and they are stopping me because their app is broken.
Have a Problem with Enel X Way? Report Issue
Why should I report an Issue with Enel X Way?
- Pulling issues faced by users like you is a good way to draw attention of Enel X Way to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Enel X Way customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Enel X Way.
Stop Ridiculous Charges.
Prevent apps from taking your money without permission. Get a free Virtual Credit Card to signup for Subscriptions.
Get Started now →
