Contact Enel X Way Support

First off, I had to create a new account but it somehow still recognized my JuiceBox. This has got to be a security hole somewhere given how terrible the rest of the platform is. Second, this app definitely doesn’t feel like an intern made it anymore, but it does feel like nobody who uses EVSEs has ever tested it. It’s super confusing to set your plugged in % so that it smart charges. Did I successfully do that? I have no idea. If I don’t charge overnight, I won’t be surprised. Things that look tappable aren’t, and some things take you to unexpected places. I was excited that finally the app was replaced with something even partly decent, but unfortunately this is the same poor quality you’ve come to expect from EnelX, with a prettier UI library. I hope they fix this. Maybe have some UX interviews.

At the very least update the vehicle database to include cars from the past two years. The JuiceNet app has these vehicles but the newer app does not. What the heck? Here is the kicker, manually added the 2021 ID.4 but when charging it is listed as Audi Etron, this makes no sense what so ever. Don’t even know what to say otherwise, feels kludgy and not well thought out. Also, let us change how numbers are displayed, we use periods in the US for decimal amounts. Quit asking to agree to your marketing terms of service and for a blasted credit card!! I have your home charger which does NOT require me to pay you to use it. Every stinking time I go into the app it makes go through this, so annoying!

I want to use their pay-as-you-go charging stations and so I signed up for the app and have been trying to add a payment method but it takes all my credit card info, seems like it's working, and then nothing ever loads in my account and it asks me to add a payment info again. These developers are shooting themselves in the foot if they have a bug that stops people from actually paying then money. Any other company would want to fix that right away, but it just goes to show you how much care/support you'll get from this app. I'm literally trying to give them money and they are stopping me because their app is broken.