Contact Marine Radar Support
Company Name: 株式会社フルノソフテック
About: Descriptions:
This Marine Radar App, in connection with the Furuno Wireless
Radar Sensor DRS4W, enables to view and control Radar images on iOS
devices.
How to use:
Get the Marine Radar App installed on your device.
Marine Radar Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with Marine Radar. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Marine Radar. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
Read 3 Customer Service Reviews 😭😔💔
Not great
by Samm2234
It would be wonderful if they updated the application to make the radar actually useful. App hasn’t been updated in years. Radar system is pretty much trash.
Useless for collision avoidance
by Seacap8
I have now used the DRS4W for a cruise from the Virgin Islands to Trinidad. As a trained radar operator I can state that this radar is useless for collision avoidance which is the primary purpose of radar. It has no usable EBL that one would normally use to track an approaching vessel. There is a great little curser that can be set by tapping the screen. This can be run out to a target to note bearing and distance. But this disappears in a few seconds. If this was to stay in place one could track the bearing of the approaching vessel. If the vessel continues down the line, that is a constant bearing situation with decreasing range. COLLISION! But sadly their curser (EBL and VRM combined) doesn’t stay on.
Sadly his would be a simple software fix, but after contacting Furuno they are not interesting in making the change. Because this is an “inexpensive System”.
Also, to make the radar easier to use Furuno has dialed back the gain on rain and sea clutter. It actually does a good job of eliminating all the clutter so large land masses are see able. But a large incoming squall at 6 miles is not even visible on the screen. Neither are small sailboats with radar reflectors at 2 miles. I also did a test with Sail Rock off St Thomas. A solid 128’ high rock and the DRS4W could not pick it up at 8 miles. I also could not see the island of St Bart’s when 8 miles out. Now if you could back off on the sea clutter a bit more you could probably see this target. Of course you would have some more screen noise, but the target would be also visible. The manual adjustment available does not go anywhere close to usable.
So, collision avoidance and weather, two primary uses for radar are basically none existent on this unit. Plus more than a few miles out you can’t even pick up an island.
I do not recommend the radar or the app.
Not great
by Samm2234
It would be wonderful if they updated the application to make the radar actually useful. App hasn’t been updated in years. Radar system is pretty much trash.
Have a Problem with Marine Radar? Report Issue
Why should I report an Issue with Marine Radar?
- Pulling issues faced by users like you is a good way to draw attention of Marine Radar to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Marine Radar customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Marine Radar.
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