MOIA Reviews

Q: Is MOIA Safe?

MOIA is very safe to use. JustUseApp Safety Score for MOIA is 58.2/100 This assessment is based on our NLP analysis of 625 user reviews.

Published by MOIA GmbH on 2026-05-18

🏷️ About: MOIA is a transportation app that offers a comfortable and eco-friendly way to travel to your destination in Hamburg or Hanover. The app allows you to book a ride with a fully electric MOIA shuttle, which is more convenient than public transport and cheaper than a cab. You can share your ride with up to four other passengers, reducing traffic and helping the environment. The app tells you in advance how much it costs, where you’ll be picked up, and when you’re expected to arrive.

Rating 4.9/5

Safety Score: 58.2/100

Legitimacy Score: 58.2/100

Is MOIA Safe to Use?

We Investigate the app owner's website (Moia.io), verify their legitimacy, and uncover hidden scams and complaints.

Overall Customer Experience 😎

😎 Positive experience

58.2%

🤬 Negative experience

41.8%

🫥 Neutral

0.0%

~ from Justuseapp.com NLP analysis of 625 combined software reviews.

Is MOIA Safe?

MOIA is very safe to use.

58.2/100

Safety Analysis »»

Is MOIA Legit?

MOIA looks authentic and legitimate.

58.2/100

⚠️ Share your Experience & Warn Others

Summary of Customer Reviews (Takeaways): 💎

- Friendly and polite drivers

- Comfortable vehicles

- Nice overall experience

- Convenient bus service

Read 5 Customer Service Reviews 😠💢

4.9 out of 5

Good idea but needs improvement

by Leichtmatroseahoi

Nice when you are not in a hurry. Convenient busses. Pick-up timing is totally off. I selected 5+ minutes and the car came in 2 minutes so i missed it. Next car was supposed to come in 4 minutes but it tool almost 15 minutes. In the car the driver took stunning detours that were unrelated to the other guests. Unexplainable.

Great

by Ameijw

The ride was perfect. Driver extremely friendly . I will certainly keep using the service !

First time using MOIA

by Raaj S.

The pick up location at the airport arrival is not clear. The vehicle is very comfortable and the driver was polite! Thank you!

Very clean Ride, Kind driver

by Sandra1984*

Was a very nice experience:) thank you for this service and nice Employee:)

⚠️ Share your Experience & Warn Others »

Very nice first experience!

by Djh232

Nice driver. Everything as expected.

Is MOIA Safe? 🙏

MOIA is very safe to use. JustUseApp Safety Score for MOIA is 58.2/100.
This assessment is based on our NLP analysis of 625 user reviews. Combined with the app store average rating of 4.9/5.

Safety Analysis

91.8% of users say app is safe 👍

91.8%

7.7% of users have some concerns ⚠️

7.7%

0.5% of users say app is risky 🚨

0.5%

Is MOIA Legit? 💯

MOIA looks authentic and legitimate. Our NLP models processed user feedback to estimate legitimacy. JustUseApp Legitimacy Score for MOIA is 58.2/100 .
This conclusion is based on analysis of 625 user reviews.

🔏 Privacy & Data Safety

MOIA collected the following data from you:

Data Used to Track You:
- Identifiers
- Usage Data
Data Linked to You:
- Financial Info
- Location
- Contact Info
- Identifiers
- Usage Data
Data Not Linked to You:
- Diagnostics