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So I had a prior FOREO Luna (original one) and worked great and lasted me 3 yrs then I lost it and bought the Luna 3 and after charging it for one night it would not turn on so I returned it and got another one and again it would not turn on after charging it. So I wised up and read the small print which said I need to download an app to turn on the device….unusual but I did. The app wanted my email and proof of purchase and where I bought it from (???) before I could register it after registering the app needed to locate my device before I could turn it on. But the app could not locate my device even after charging. I notice that there is a help icon I read it…no help there….there is a ‘chat with us’ icon and they answered very fast but gave me a long (5 steps) list of instructions including turning off my phone and restarting my phone and delegating the cache de-registering my device and registering it again etc…..ALL this so I can TURN ON A DEVICE YO WASH MY FACE!!! Really! Only buy if u want to be frustrated and have spam emails. RETURNING IT AND NEVER BUYING FOREO LUNA

At first it was fine. Nothing to write home about. A few weeks into using my Foreo Bear, the app suddenly switched the language to Portuguese. Before I get the customer service rep’s response—my phone’s settings are in English and have always been in English. If multiple people are having the same problem it is probably due to the app, not the phone’s settings. I’ve tried uninstalling the app, restarting my phone, and reinstalling the app—the language issue persists. I love foreo devices and I really wish they could get their software to work as well as their hardware. Especially when they expect the two to work in tandem. Update: It’s still bad. Now I can’t operate the device without the app…well, at least it’s in English.

I normally read countless reviews but I saw what highly respected department stores were carrying this device so I foolishly purchased it. Return policy is laughable because it has to be unopened. How on earth do you know if it works without opening it?? Oh course they know this and this is their escape from standing behind the brand. This app does not work at all and is way too frustrating to continue to struggle with. Please note that I have a high end iPhone so it’s not on my side. I wish I had never got sucked into this trap. I am going to pursue this issue with every consumer board advocate out there. May never get my money back but I hope I save someone else from falling in this pit of unscrupulous business practices.