Helix Jump app not working? crashes or has problems?

Helix Jump Status

Published by Voodoo on 2024-02-09

Exciting adventure of the bouncing ball through the helix tower
labyrinth. One-tap easy-to-learn controls, rich visual effects and addictive
gameplay mechanics.

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Most reported problems

Reported Issues: 2 Comments

By Carole Archibald 6 months ago

I have paid twice for Ads to be removed but they haven't. I would like a refund of one fee and the Ads removed.

By A’ishah Shaikh 9 months ago

Hi my helix jump is unable to work offline like my peers and also refugees to move me up the leaderboard ranks and also to the next level. So I am currently stuck on level 732 and no rebooting or killing the app helps. Thank you

Common dislikes about Helix Jump app

- Glitches

- Ads are too frequent

- Annoying intro when logging onto the game

Have a Problem with Helix Jump? Report Issue

Common Helix Jump Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Helix Jump app on iOS and Android devices. Solve all Helix Jump app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Helix Jump iPhone Issues and Solutions

Helix Jump iOS app crashes, not working, errors
Helix Jump iOS app network issues
Helix Jump on iOS has black/white screen

Helix Jump Android App Issues and Solutions

Helix Jump has errors/crashing/not working
Helix Jump server network connectivity issues
Helix Jump has black screen

Helix Jump iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Helix Jump app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Helix Jump app crashes or not working on Iphone (iOS):

Close and restart the Helix Jump app on iPhone
Update Helix Jump app to the Latest Version for iOS
Uninstall and reinstall Helix Jump iPhone app
Update your iPhone to the latest iOS version

Fix Helix Jump on iPhone unable to connect to server/internet connection issues::

To resolve Helix Jump network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Helix Jump black/white screen (blank screen) on iPhone:

Follow the Helix Jump iOS app troubleshooting guide Here →

Helix Jump Android App Issues and Solutions

Fix Helix Jump not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Helix Jump app issues:

Force Stop the Helix Jump App
1. On android, goto "Settings" » click Helix Jump app. » click "Force Stop".

Update Helix Jump to the latest version on PlayStore

Clear Helix Jump App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Helix Jump app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Helix Jump.

Fix Helix Jump unable to contact server/ Helix Jump internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Helix Jump » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Helix Jump » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Helix Jump on android.

Solve Helix Jump black/white screens issue on Android:

Follow the Helix Jump android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Voodoo, developers of Helix Jump.

100% Contact Match

Developer: VOODOO

E-Mail: [email protected]

Website: Visit Helix Jump Website

76.92% Contact Match

Developer: LatinTecnologies

E-Mail: [email protected]

Website: Visit LatinTecnologies Website

About this app

Exciting adventure of the bouncing ball through the helix tower labyrinth. One-tap easy-to-learn controls, rich visual effects and addictive gameplay mechanics.