Contact Lorex previously Lorex Home Support

by Cold Hardvtruth

We bought the Lorex cameras about a year ago. Its never quite worked right. We have constant issues viewing the playback, it constantly locks me out, wont let me view any of the camera views and says my password is incorrect even after I’ve changed it. I deleted the app reinstalled it and now the new version constantly asks for my password to view anything and every single time it says wrong password! I can’t view anything on any of the 4 cameras and now the latest issue is the one time I did get to view a playback the cameras are showing upside down! I l’ve never seen a camera system with so many issues. Friends who have other brands of camera systems have never had these issues. I don’t recommend this product at all and definitely read reviews before you purchase any camera system. I’m sticking to consumer reports from now on!!

by Kps Good News

I been using Lorex system for almost two years, it been a nightmare from the beginning the app is not intuitive just to say the least. In my case whatever setting I do in lorex app in my phone it NEVER work most of my cameras don’t send motivation to my phone. I call lorex after almost 2 hours on the phone they fix the problem for one day I’m so frustrated with the app and the lorex system it want lorex replace my system with a different one cause it simply don’t work not even close as advertise. Buyers be aware if you buy lorex and you install the app this is what you can expect
PRO
video quality is good

COM
app is don’t work as it should need a lot of tlc
TOO much faults notifications
Settings on the app or the system don’t really work.
Lorex technician don’t have time for you when you call
The setting is very complicating in the system and in the app
I feel that lorex fail on all basic things that security camera do these days it’s a very complicated system to use, and all the basics function you expect from an expensive camera system like lorex don’t work as it suppose to. In my circumstance time schedule, perimeter, notification, none of those options work as they supposed too

by Domingo1971

Everything seems to be ok with the performance of the system, except when I need to view the recording on a certain event and I can not forward it from my devise while looking at the video. I have to waste my time guessing the exact moment the event happened because I don’t have a way to forward or rewind the recording (while looking at it) to be able to find the event or moment that I am looking for.
This has been extremely frustrating to me and would also be for anyone who invest the money on a surveillance system that you have to waste your time guessing at exactly the hour, minute and second the event happened. Please come up with the solution to this issue. It would definitely make our lives easier and save us time.
I would definitely give you a five star rating if this was fixed.
Thank you.