Lorex Home Reviews

Lorex Home Reviews

Published by on 2021-03-25

Monitor your home from anywhere in the world with the Lorex Home app. Watch live
HD videos and get easy access to recordings on your compatible security camera.
With Lorex Home, receive instant motion alerts and notifications, so you can see
and respond to anyone on your property. Wit...

Table of Contents:
1. Reviews
2. Is it Safe?
3. Is it Legit?
4. App not working?
5. Report Issue

Lorex Home Reviews

  • By

    Lots of penitential please fine tune

    This camera system is good, I use it to secure a 32 meter by 22 meter fence where I park my two John Deere excavators, the image is very good I can read car plates as I zoom in. This app has lots of potential. But lacks in speed for connecting and the main issue is when switching to HD from SD it takes forever , meanwhile I have another camera from the competition and their camera streams to my phone in had really fast ... please fine tune this issue. Now switching cameras they all have to reload again ??? Can’t they just load once and have them running in the back so that I may switch between cameras seamlessly. That would be perfect. Last issue I can’t play recorded feed. I go to time line and I go back just about an hour to try and nothing there. My ndvr is all setup perfectly I am a very tech savvy person which makes me a bit angry as to why I can’t play recorded events on my phone .. it’s the whole reason to have the app to live stream and to replay events.. now a days app performance is a selling point, I would highly recommend to fine tune the app more and more so that user experience is better to the point people recommend the user experience as well as the quality of the product.

  • By

    Different Ringtone for alerts/notification

    The app is easy to use. You can control the deterrence sound and light from your phone. Also you can control the microphone audio from your phone if your system is a 2 way audio. The only thing is the person has to be near the camera so you can hear but that’s the system itself, not the app. One thing I like lorex developers to do for this app is to enable a feature so that we can customize the notification ring tone on our phone. Right now, I have the same ringtone for other alerts. I know that the app embedded in the phone can be change but it’s more convenient if we can change the ringtone on this 3rd party app. If we hear the sound for our surveillance system, we know to pick up it instead of hearing a ringtone and picking up and it’s an email alert. I’ve only been using this app for 2 days and There maybe some more issues I find down the road but for now but this is what I think is convenient. Hopefully the next update can have ringtone customization for alerts/notifications.

  • By

    Playback Issues

    The video is clear and so far it works well. The app however, is terrible. It’s not the most user friendly but the bigger issue is that the playback almost NEVER works. I have to look at it on my monitor at home, which isn’t convenient when I’m remotely looking into a concern. One of the primary reasons for getting a decent system was my ability to monitor away from home, but so far I am only able to check into the live feed. This needs to be fixed ASAP. Also, why can only one person login? Multiple people live in homes with security, it makes sense that two people should be able to view footage and login without it kicking the other person off.

  • By

    App is VERY buggy.

    I’ve been on and off the phone with Lorex support for the past two weeks. Basically they won’t admit fault that there are serious bugs, and that it’s an issue with my mobile device, though I’ve tried the app on my iPad and get the same exact issues. My issues are: every alert is duplicated 2-4 times. So I have to scroll through 20-30 videos and be alerted 20-30 times for just 10 actual instances. Another thing is ‘smart motion.’ This feature is no different or better than actual motion. I was told that smart motion either detects a person or car and you can select which one (or both) you’d like to detect. Unfortunately this feature still picks up a fly bussing around, a shadow and even the occasional squirrel or bird. I’ve deactivated smart motion and just use motion detection. Pretty bummed about that because I spent the extra money for this feature. I was told I need to reposition my cameras to ‘fix’ this issue. I’m sorry but repositioning my cameras won’t stop a bird bug or shadow. These are just a few of about 10 issues that are essentially non-fixable.

  • By

    Great cameras. Ok app

    This camera system works quite well. Good wife angle image and does great in low light. My issue is more with the app. When I open the app it goes to a main screen. I would rather it opens up immediately to my 4 camera feeds to watch instantly. I want to update my older 8-camera system with another Lorex but I hold back because of this issue. My other Camera system’s app opens up to my last viewed camera feeds immediately. Great for security and convenience. I would hope that Lorex will make this an option in a future update. Also, when you are viewing your Lorex cameras and want to choose just one camera, it cycles through 1,4, and 9 boxes. You can’t just double click the camera box you want to view. You would think this is something that can be done simply by Lorex. I really hope they can fixed that as well. All in all it is a good camera system to buy. I only hesitate to upgrade myself due to the app experience.

  • By

    Slow Notifications, No Smart Alerts and No Pad App!

    This app has great potential but as it stands now, it’s not good at all. It is missing some basic functionality that security camera systems should have. The basic functionality missing includes: * No smart alerts. I just get a message that activity was detected on a camera, I click the notification to open the app, and then have to click the play button to see the video. A very slow process when dealing with potential security concerns. Lorex needs to implement smart alerts so that a video is included with the alert so you can get a quick snapshot of the activity. Other security systems have this feature. * No iPad app. Why no iPad app? Come on Lorex. Get with it. * Can’t manage basic system settings in the app. I wanted to rename a camera and guess what, that’s right, you can’t do it in the app. Let me plug in a monitor and mouse to the box like it’s 1995 to rename a camera. Also, notification, not smart remember, take 45 to 60 seconds to appear on my phone. WAY TO SLOW for a security system. By the time I’m notified, an intruder could have cleaned me out. It’s really disappointing that a security company can’t include basic functionality in their app. I can’t recommend this solution to others as it just lacks basic features other systems have and puts users at risk with security concerns.

  • By

    TERRIBLE APP for a TERRIBLE security system

    Alerts you of every thing! I literally get 500 notifications a day! I wake up to about 100! It alerts me of every shadow, every bug, fog, a spiderweb, dust, every little annoying thing! And the one time someone stole off my front porch it didn’t tell me! Plus the way it records it doesn’t get the whole thing, sometimes I’ll get just the mailman leaving but not him walking up. How does that help me if someone breaks in?!?! Not only that, it doesn’t give real time alerts. It actually tells you 30-45 seconds AFTER something happens. When I’m looking at the live view of my cameras usually only the first one works and I can’t slide over to see the others. I have to constantly close and reopen app to do that and to even view the alerts. Constantly it doesn’t load, or there’s an error. Also I can no longer change the sensitivity?!?!?! And smart zones do nothing!

  • By

    Offline Errors Persist

    The Lorex Home App works okay for days to a few weeks before not being able to connect to the system. The App gives an “offline” error message when trying to view any camera live feed, or review any recordings. Completed a full troubleshoot of all Lorex and network hardware -no issues whatsoever. Re-started and refreshed everything, hardware and software. The App still showed cameras “offline” despite that they are working perfectly. Contacted Lorex support and they indicated a reset of something on their end which made it work again and connect. Today I needed to check my camera system live feed and found the App broken again with the same “offline” error. After looking online it appears that other customers have also been having this same problem. Lorex please fix this issue. Now time to call customer support again.

  • By

    Doesn’t play back and keeps dropping cameras

    I installed the system on a rental property about 500 miles away from my home. It was only able to get it working for 2 of the 4 cameras, but I had to leave as new renters were arriving. I didn’t try the playback feature. When I try to view the cameras, most of the time it tries to get the view and gives up. Several times I couldn’t even select the cameras; it was like they didn’t exist. I called support and they had me uninstall and reinstall the app on my iPad. It worked being able to see both cameras. I then asked about the playback and they said I needed to be at the system to fix it. Why would a security system that I bought for a rental property require me to be there to get it working? Since talking to support a few days ago, I am now down to only 1 camera working. Overall, a piece of junk.

  • By

    Playback motion video differs from nvm

    I have to agree with most of the users about this app, simply terrible. I have had my system since Dec2019 with 4k cameras. I struggled and struggled trying to figure out why my videos were cut off, and not showing accurately length when motion was detected. I.e. Video would stop just when I entered frame or leaving. Then I decided to login to the nvr and realized the cameras were actually recording my motion footage correctly in its entirety. The “Lorex Home “ does not match the same video event as the nvr does. My home network is rock solid and has plenty of bandwidth to handle this system. The fingerprint login for iPhone is buggy, and I have not gotten it to work on my iPad. I too agree with users that this app should allow multiple logins, iPhone, iPad, and Apple TV. Finally overall the layout of this app and the local nvr app are very poor.

  • By

    Led won’t turn off!!! Motion detection slow.

    I have four of the newer LNW series active deterrent WiFi cameras and the image quality so far is excellent. Inside the house I want the led warning lights to stay OFF. When I select that option it just says “failed to save”. The led lights still come on every time it senses motion and even if I turn off the led light option on the main settings tab it still turns on. Seems like a bug that needs to be updated in the firmware. Please fix ASAP. Also, the motion detection itself is REALLY slow. The camera itself should activate and start recording instantly caching to the local SD card without relying on an acknowledgement from the cloud service. You need to update that ASAP as well. Thanks.

  • By

    Works fine

    It works with my N841 system without problems. Hire some specialist if you can’t get it going. All features works except one thing: if I click on motion notification, I am able to see a 10 sec clip of trigger but if I go into system itself to see past triggers from mobile app, no clips are present. Other than that, it really smart up the way of surveillance. You can even set geofence area to receive notifications only when away. Light and siren works only on demand 2 way talk works in same time just like a phone, you don’t have to hold for talk like other devices.

  • By

    Oh my Gosh!

    New system, upgrade better said. Few issues with this new system are app and camera flexibility to aim. The old cameras were mounted on to an electric junction box for ease to aim the cameras with a two point position, i,e. Screw to move up & dwn and base to rotate cameras 360. New cameras feel and look strong. Downside, one screw to move up & dwn and rotate 360. Totally impossible to nail the aim. And if need to make an adjustment good luck, loosening the screw to make adjustment will throw off your aim. The Lorex Home app another ps!!!!! After all struggles to setup the NVR with a switch finally got it connected. The NVR and the App got to connect and online. Close the Lorex Home app and when launch the app to view cameras, error message, offline... NvR is recording as I could see the images on the TV, but nothing on the iPhone app. FRUSTRATING!!!!!!!!🤬🤬🤬🤬

  • By

    Love the design

    For me this app and system is such an upgrade from my Alibi system. I just installed it yesterday so I know it's new, but I live the quality of the images, field of view and function of the system. I read some complaints on here mostly from the app which are easy fixes if addressed. However, coming from what I had before the app is so much nicer and user friendly. I look forward to the system. Only thing that would have been nice is to include some base plates to mount them on for those replacing existing systems.

  • By

    Works, but needs some basic fixes to be usable

    There are several problems, that if fixed would add a star or two! 1) allow scrubbing of video from ALL cameras. 2) allow PAUSE NOTIFICATIONS based on Apple Home and/or presence of authorized devices (i.e. when my iPhone is in the office STOP SPAMMING IT WITH ALERTS THAT SOMEONE IS TRIGGERING THE MOTION DETECTOR!! Aaargh! OF COURSE motion is being detected; we are in the office and Home knows this. Lorex should too. That’s my biggest gripe at this point. Was: Was a solid three stars now ZERO Why do companies keep throwing BROKEN “updates” at us and FORCING us to install them?!? Last night I had full remote functionality, Now I cannot connect to the Lorex AT ALL.

A better way to Contact apps

You can now contact Lorex Home customer service directly
via Email using our new site - AppContacter.com

Contact Lorex Home directly

Is Lorex Home Safe?

Yes. Lorex Home is very safe to use. This is based on our NLP (Natural language processing) analysis of over 21 User Reviews sourced from the Appstore and the appstore cumulative rating of 2.7/5 . Justuseapp Safety Score for Lorex Home Is 49.0/100.

Is Lorex Home Legit?

Yes. Lorex Home is a totally legit app. This conclusion was arrived at by running over 21 Lorex Home User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Lorex Home Is 49.0/100.

Is Lorex Home not working?

Lorex Home works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.

Have a Problem with Lorex Home? Report Issue

Leave a comment:

Why should I report an Issue with Lorex Home?

  1. Pulling issues faced by users like you is a good way to draw attention of Lorex Home to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Lorex Home customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Lorex Home.

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