Contact Douugh Support
Published by Douugh on 2023-02-08 About: The smarter bank account
Douugh is not a traditional bank, we're a financial
technology company that helps you live financially healthier, by managing and
growing your money on autopilot.
One app that manages it all! Douugh's
intelligent bank account takes the stress and hassle out of managing your money
- helping you spend, save and invest smarter to reach your goals.
How to Contact Douugh Customer Service/Support
Listed below are our top recommendations on how to get in contact with Douugh. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Douugh. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Douugh
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Developer: Douugh Labs Pty Ltd.
E-Mail: [email protected]
Website: Visit Douugh Website
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Reported Issues: 11 Comments
By Kyle
1 year agoWe are deceived
By Norma Lowther
1 year agoDouugh won't give me my money
By Antonio barnes
1 year agoMy account was locked call customer service the number is not working
By Hailie ruiz
2 years agoi cant log into the website nor the app and when i try to reset the password it does not let me. Im getting annoyed
By Jack
2 years agoHi, i cant sign into my Douugh mobile app, i even had to reset my password just incase, still the same issue….i deleted the app and installed again, same issue….. the response i get is “OOOPS SOMEGHING WENT WRONG UNAUTHORIZED “what seems to be the issue and how do i fix it ..
By Jacob
2 years agoThey are doing the same thing to me Amanda. With 1400 bucks. Phone calls everyday for 2.weeks now. They gave a false ref and trace number according to cash app. Did you ever get your cash?
By Amanda
2 years agoLook someone better do because I’m missing $1,800... and cashapp says there isn’t anything they can do and y’all have to be the worst banking app. I don’t care where the money comes from but someone better pull my $1,800 out of their ass or I’ll have to take a special trip from Texas up there to New York.... Now before I have to call and call and call going up whatever minimalist structure of chain of command yall have... find my hard earned cash. I’m an EMERGENCY MEDICAL TECHNICIAN as well as a single mother of two kids... I need all the money I fucking make. I also need to cancel my current debit card and get a new one so I CAN get my money
By Amanda
2 years agoLook someone better do something because I’m missing $1,800... and cashapp says there isn’t anything they can do and y’all have to be the worst banking app. I don’t care where the money comes from but someone better pull my $1,800 out of their ass or I’ll have to take a special trip from Texas up there to New York.... Now before I have to call and call and call going up whatever minimalist structure of chain of command yall have... find my hard earned cash. I’m an EMERGENCY MEDICAL TECHNICIAN as well as a single mother of two kids... I need all the money I fucking make. I also need to cancel my current debit card and get a new one so I CAN get my money
By cheeseisgr8
Can never log in
So Douugh started off as my favorite banking app. Unfortunately, every single week their app goes down and I can’t access my account or my money. I tried their troubleshooting tips weekly but it always ends up with me having to email them and them taking 2-3 days to reply to my request with a generic “I’m sorry this happened. We’ll figure it out.” And they never respond again. It’s frustrating to not have access to your money, and it’s also illegal as well and theft for them to not let you into your account. It’s getting extremely old. They either need better tech support or an overhaul of the app because it should not go down every few days. And the sad part? They don’t even care. I genuinely think it’s on purpose. The fact that you can’t call either is gross.
By AP be Angry
The worst
I originally used this app as a piggy bank of sorts. I put money in not really expecting to touch it until I went on vacation. Now it’s time for vacation and it I keep getting a connection error issue. I’m unable to link my bank account and when I try to link PayPal the app shuts down. I’ve already installed and uninstalled the app and made sure I had the latest version, but have had no luck. When I request to close the app I’m met with the spinning circle of doom. You can only contact the company via email from what I see. Online it says you have a 3 day wait time for a response though. Looks like I won’t have that money in time for vacation. Shame on you!
By RobertDSenn
I want to use this app except...
There’s so much promise here, but so much to go... First off during the setup processes, the security is surprisingly lax, a 6 character password minimum with a letter and number so ‘abcde1’ would be okay? That’s terrifying. Second is that it turns off access to the password functionality built into the OS, so I can’t generate a password or use a third party app like 1Password. Next there’s the “app only” approach, this is the one thing that gives me the the biggest cause for alarm. I can’t access things via a website? There’s no iPad app? I can’t open a webpage and verify my balances when I don’t have access to my cell phone? I want a lot of what’s being offered here, but it seems like there’s a lot to fix on basic levels before this can become a basic level service.
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