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When I signed in with my finger ID on iPhone it told me that I could not use the app because I needed to be connected to Wi-Fi, I turned on my Wi-Fi it still did not work I turn my Wi-Fi off it still did not work and then it told me that my credit card was not set up which it was because I got a dollar hold on my account and my credit card showed me that a dollar was charged to my account right away as it did in the past when I use BP gasoline. Then the pump kept asking me for my reward I press no it didn’t work I press cancel it cancel my transaction I went on the inside to talk with a representative they told me to come back out and do it again and press the enter button when Rewards popped up it still didn’t work I wound up going to another gas station which is very frustrating. Once I get to the next gas station the same thing happened it said see attendant I wound up having to pay on the inside which defeats the purpose of having the app however it’ was $.20 off which lets me know that my card is connected to the app but it’s not working at the pump when I fill up if the same thing happens I’m just going to delete the app and switch gas stations I guess I’ll try shell gas. Sorry for the long rant and no punctuation, I’m using talk to text for this review.

I downloaded the app right as the rewards quit. I used the normal rewards every week with my job causing me to travel a lot. Now I go to use this new app and get it all set up. I went to a local bp station and went to log in. I had no issues logging in. Once I logged in and proceeded to pay it told me I wasn’t at a bp station. The bp station was 100 yards down the road. So I got out and paid for the gas. Thru the reader and didn’t get a discount. Then out of curiosity I went down the road to the “gas station” location and found it to be a rev park with no gas station. The gas station was put in the system in the wrong area. So now it wants me to pay for my gas down the road from the gas station pick a pump and hope it’s open. Or let someone steal my gas. My company request we use Exxon since we get a discount with them but with the rewards I could get one with bp but now the gas card that I use doesn’t have 16 digits and it won’t let me load it I have to go to Exxon. I also know this has effected others in our company as well. Also I would get over 5 cent off every fill up when it was rewards but now I can only get 5 percent off. Go back to the old way it was more efficient and convenient.

After a few days, I received an email saying that it would be 7-10 days more before they could get back to me. Two weeks later, after two app updates, I have heard nothing from anyone, and the app still doesnt work. I am done with the app, and done with BP This app doesn’t work. It comes back with a notice that they are having technical difficulties, again and again. A week later...I again arrived at the pump and got the same error message that they were having technical difficulties. I called tech support and waited and waited for about 10 minutes getting constant messages that somebody would be with me shortly and again and again. I left the station and went home, about a 15 minute trip. When I got home I hung up. THE APP DOESN’T WORK AND TECH SUPPORT DOESN’T EITHER. Another day. I was going to ride past the BP station, so I called tech support before I got there. This time I got an answer, and the lady said since my problem was a “Technical Issue” my call would have to be escalated, and it would be 3-5 days before someone could call me back. If I were BP, I would be very embarrassed.