Contact DC UNIVERSE INFINITE Support

I’ve had this app for a while and just recently the app crashed on me and gave me an error message about my subscription. I reached out to customer service with my concerns however there was no response. I ended my subscription and started a new account because I thought I might have gotten hacked. Meanwhile customer service hasn’t responded to me at all. I have a new account and now all I get is an error that the comic pages won’t load. Mind you I sent another email to customer service about that and it’s about to be a week with no answer! How is that acceptable? How is it that a corporation can ignore their clientele’s concerns yet still charge them money? I’m an advent reader and have gotten deep into some of the finest reads in DC now idk if I even want to continue. I don’t even write reviews for apps but I wanted to let anyone new know to walk out the door because they don’t care they just want your money. No one responds to your request. I’ll check back in at the end of the month with an update…it’ll probably be that nothing has changed and they got their money….again. Smh

I was excited to get this app on all my device but I’ve soon released there are a lot of glaring issues one there’s is a lot of buffing issues and streaming problems on the mobile app and the Xbox version . Two customer support non existent they say that’s it’s your Issue and your connection with the app even though their app is the only one having streaming issues . Three the UI is not good it feel like it’s all over the place there’s no way to back track or if want to restart an episode it won’t sty from the beginning it start from where it wants to start . Four you own The rights to DC movies and TV shows but all I see is the older movies and shows and some new shows there’s no list of the new movies or CW shows and it’s disappointing the other half is why would you release your shows like web episodes on a streaming service. No one and I mean no does that for a streaming service. Just finish the project and release all the episodes at once not this wait till Friday your not a cable Chanel when I pay for a streaming service I expect all the episodes or a full season to be there .

So I just downloaded this app yesterday and I was so excited to see all the content that was available. So I downloaded a lot of episodes and movies. I went to work the next day, which Is a manufacturing company. So I have no service. But I didn’t think anything of it because I download everything. I went on my break, open the app and it doesn’t work because it needs cellular data. So what’s the point of downloading if I need cellular data to watch. The WHOLE point of downloading is so you can watch without using data. This is completely pointless and makes no sense. I have Netflix and I download movies and shows all the time. So when I watch it, it works great, because I downloaded it! I don’t understand why this app can’t do this especially when you pay for it. So eventually I turn my cellular data on and got a little service, but the playback was blurry. Even from the ones I downloaded under Wi-Fi. This is my first time using this app and I had such a bad experience. I was so excited to use it and all of his features but it’s sad that I can’t get the full experience because it requires data. I think this is a simple fix that should be addressed. I should be able to open my app and once it sees that I have no cellular data, then it should automatically go to my downloaded library. This is exactly what Netflix and other apps do and it’s very simple. Please fix this