Contact UNIVERSE Global Fandom App Support

by Min.hA

At first when the app was downloaded it ran very smoothly and was pretty fast. The concept was cool and seemed promising. But right after I signed in and created a nickname for a planet, it suddenly just crashed and it didn’t work even when I had restarted the app. The first time I deleted the app and reinstalled it, the app actually worked but again, it crashed right after I’d finished singing up for a planet. And that was the second, and last time I got the app working, but even so, it only lasted for a few minutes. It had so much potential but many bugs, and I didn’t get the chance to experience the app fully since it keeps crashing over and over again. It has been a month now and the problem is still there, and this time I couldn’t even get pass the home screen of the app. Honestly, I really liked the app and was excited to try but was met with disappointment. I’m looking forward to the time when the app is fully developed and fixed so that the users can fully enjoy it without worrying about it crashing, lagging, or like me, who can’t even use the app.

by The Shortest Kid

The voice call is pre-recorded no matter what time you choose or what greeting it's recorded doesn't feel special at all & the text msg I texted many times & didn't get a reply for 2 weeks now don't think I'll get a reply! Will never buy again such a waste of money & the content you have to buy isn't to die for you can find better for free on all SM platforms! Also the app keeps lagging & crashing and takes ages to startup ??? We're in 2021 and it's called universe!! It should be called slow-motion or backward!
Update: I finally got a reply after all this time from my artist & felt so special just to realize that it's another lie & I'm so embarrassed bragging about it... so the text reply you get is sent to everyone who subscribed & chose the same idol for example if you chose idol A for text msg you'll get a reply but so everyone else who chose him & the text is sent same time same exact text! so if you're fine with it go for it, done with this app 👎🏻

by Twgjsfh

Fans from various fandoms were highly anticipating this app; however, the grand opening of the app was just very underwhelming and could be so much better. It is very slow and confusing to use in that there is a limited amount of posts you can see from your favorite artists and other users. In addition, the english is not translated to its fullest capacity at times and there are so many error pop-ups that ruin the fun of the app. The hashtags really don’t work as well and I would also personally get rid of the speech from artist and animated characters (in my opinion, it is really creepy and gateways some fans into becoming serious saesangs).

I honestly feel like Universe is trying to compete with other “fan-friendly apps” in a sense such as Vlive and Weverse. If it really wanted to do that, I recommend the app makers to make some major changes. There is great potential for the app. These things just need to be fixed ASAP.