Contact Infinite Painter Support
Company Name: Sean Brakefield
About: Experience one of the best-designed painting, sketching, and drawing apps
created for iPad and iPhone. Used by millions, this award-winning app brings a
rich, powerful feature set to artists of all levels, whether art is your hobby,
passion or career.
Infinite Painter Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with Infinite Painter. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Infinite Painter. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
Read 8 Customer Service Reviews 😭😔💔
Do not charge me I did the free trial it sucks.
I purchased Infinite Painter for my daughter. I purchased the paid version on an iPad and she also uses a Picasso tablet with the same app. When we log in to her account on the Picasso tablet, it says we need to purchase the full version, which we already have done. How can we solve this, it’s very frustrating to pay for the full version and not be able to use it. Thank you, Brian Webb
I used free version of Infinite Painter to paint using my apple ipad. In the beginning it work well. But yesterday 17/4/2022, the app crashed after I painted halfway. The project I have done cannot be opened anymore. Due to the above problem, I bought the software on 17/4 and paid online. But similar problem occur. It is very frustrating because all my hard work and time spend in painting my project were wasted. I just cannot open my latest project. Kindly advice what went wrong with the app as soon as possible. Thanks
I have an issue with Painter currently. I use it on my phone (Samsung galaxy s10 plus). It was not a big problem to draw the big arts (e.g. I draw an art with 60ish layers with a big resolution). But yesterday the software of Samsung got an update. After update Painter does not work properly anymore. I can not open any of my big projects (with lots of layers) at all. Trying to do this,Painter throws me out or just hangt endlessly... And there were weeeeeeeks invested in those projects...a big drama for me... I can make the new drawings but with a very few amount of layers (maybe 20 max). If I try to make more, than Painter throws me out and it is not possible anymore to open the project where I add a bit too many layers than it currently allows. I have an account but unfortunatelly I discovered once I was accidentaly logged out and used the whole time the Painter NOT as a personalized user. All my art work is not saved anywhere else. I have 1,5 tb memory on my phone. That is not a problem. I never use/open other apps when drawing. I have contacted Samsung, after some research they said they cannot do anything, I have to contact the producer of the app, because it has maybe some technical conflict with Samsung system ish?... Could you help me with it please? I dont know what to do, because I cannot open all my artwork, I cannot draw very detailed new artwork because with so few layers and with allowed resolution now it is not the artwork I normally do. Normally I draw 6-8 h a day and I have some deadlines...very stressed...
Hello! Since i have updated Infinite Painter app on my tablet, everytime i use the path tool it appears the "Painter has stopped" message and it simply closes. How can i solve this problem? I have many Projects on it and i still have many to create and this issue is stoping me from finising my works. Thank you!
Read before you buy
by IJunkyMonkey
I’m new to this app and had no experience with free version that others are talking about. I gladly paid for what I would expect to work decently. I have lower expectations than others, I guess, and can put up with little annoyances but this is infuriating. The layers functions are jacked up. This is way beyond glitchy, it isn’t even usable. I will say, I haven’t seen anyone else complain of this but I also don’t have time to read many reviews. Perhaps I’m the only one experiencing this but that doesn’t make sense. I’m running on the latest iPad Pro 2020, latest ios 14. Too many crazy things to explain but the biggest issues are things disappearing from layers (even after saved), attaching to the next selected layer, while also being attached to the layer it’s created on. The last stroke changing color when you go to color pick for the next stroke. I’ve tried making one stroke, then “save”, in hopes of moving on, nope ..it’s as if it doesn’t save the file and reverts back to the same craziness. It didn’t start out like this. I don’t know if the number of layers is what sent it over the edge or what. It did seem to get worse once I started using the lock function on layers. I literally can’t get my work finished. I’ve spent almost 2 hours trying to work around the last 3 strokes of this piece. Beyond frustrating not to mention a waste of money at this point. Beware! Help!?
Keeps crashing
by Wassim73
I usually don’t write reviews but this time I felt compelled to do so. I used Painter before and things were great. The brushes were cool and I enjoyed it. So when the new updates came I was excited and I started a new project. However the software kept crashing every time I put my pencil to a layer. At first it happened occasionally but now every layer but one for some reason will crash as soon as I put my pencil to it. Since this started happening, two updates to fix bugs were posted and I downloaded them. Still no improvement. I closed the app and opened it, rebooted my iPad and even update the iOS. Still the same issue. Painter is a great software with a lot of potential and can compete with Procreate. However, if these problems persist then it would be unusable. I’m going to export my drawing to Procreate now to be able to finish it. And I suppose I will stick with Procreate until this issue has been addressed by the developer. I think I am being generous to give it two stars.
Update
Oh, I tried to save the file as a PSD file so I can open it in Procreate and realized that the only format for layers is a painter format (not .riff which I could use). So the drawing I was working for days on is wasted. Great job, guys! Dropping my rating. Please fix this.
Worsened over time...
by AllieSuttles
At first, this app was a dream! The multitude of brush options a textures, the easy use and the layers. As a new artist, I couldn’t have been happier. However, as I continued to use the app, before my free trial ended, the app would constantly crash. When I would undo something, add a layer, import a photo, save my work, the app would crash and I would lose a bit of work. I had only two projects on it as well, as an attempt to prevent the app from preforming poorly. No luck.
Not to mention, the locking of the layers was greatly annoying. I can deal with some brushes and such being locked, however, the layers are such a basic necessity for digital artists that locking them seemed incredibly frustrating to say the least.
In short, the app preformed worse over the course of a week as I played around with it and caused me to be unable to finish a project I was very proud of in the process. I don’t recommend this app, unless you are willing to pay to unlock everything and do not have crash problems like I did while using it.
Have a Problem with Infinite Painter? Report Issue
Why should I report an Issue with Infinite Painter?
- Pulling issues faced by users like you is a good way to draw attention of Infinite Painter to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Infinite Painter customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Infinite Painter.
Stop Ridiculous Charges.
Prevent apps from taking your money without permission. Get a free Virtual Credit Card to signup for Subscriptions.
Get Started now →
