Contact FORM Swim Support
Company Name: Form Athletica
About: Built for the FORM Smart Swim 1 and Smart Swim 2 Goggles. Your underwater coach
gives you real-time visual feedback to get the most out of your swims and
improve your swimming technique.
FORM Swim Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Form Athletica
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit FORM Swim Website
Privacy Policy: https://www.formswim.com/privacy-policy
Developer: FORM Athletica Inc.
Privacy & Terms:
https://formswim.com/terms-of-service
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4 Most reported problems 😔💔
I bought these goggles nearly a month ago. I do not like the subscription premium. I don’t like the swim straight feature as I don’t think it works well and I hate the requirement to put my head up every 20 seconds. I want to cancel the subscription. I do not want to be charged. I do not want to be charged. I’ve had a great difficulty finding how to cancel the subscription before they charge me.
Buyer Beware - Subscription Required to Use Goggles
by Somedudeintn
I have these googles and they are pretty neat. I’m fortunate to be grandfathered in and the workouts features are nice. I’m very disappointed that Form decided to move to a subscription model for any future users. You CAN NOT use these goggles without a subscription now.
The subscription is on par with the cost of a Peleton subscription and more than Zwift or Wahoo Systm, and provides way less value.
See below the email I received from FORM.
If you purchased your goggles before May 26, your FORM experience won't change. But we wanted to let you know what's changing for swimmers who purchase after May 26. Real-time metrics in pool, open water, and swim spa are now part of the FORM membership. New swimmers will be required to have an active membership to access this and all member features.
Good Goggles - Do Not Like Plan Structure
by Rsryder125
I like the FORM goggles and what they provide, but I just cannot understand why I need to pay an extra $19 a month to import workouts I write myself into a product I already own.
If I wanted to access the library, or share workouts with my friends (spoiler - I have none. I’m a triathlete… lol) that would be one thing. But it seems exploitative to force me to pay a recurring fee to use even the most basic feature.
I just want to see my own workouts in front of me. Why do I have to send money to other people for that privilege?!
It’s fine, but not revolutionary
by Dpquik
The googles are fine and the workout generation is fine. However, something as basic as pausing your workout plan or being able to go back and pick up in you plan where you left off is not possible. If, for whatever reason, I don’t have the ability to complete 3 swims a week for 8 weeks, I should be able to go back to the last swim I completed and start from there. The progression system is time locked like an AFK video game. There’s no reason that I should have to wait 7 days for a workout week to unlock and then not be able to go back and complete missed workouts. Part of this is building endurance or achieving a goal set in the plan and if I don’t take the proper steps of progression then I don’t get as much out of week 7 as I could if I left off on week 3 This seems like a HUGE miss on their part and completely neuters an entire aspect of what could make this set up great.
Have a Problem with FORM Swim? Report Issue
Why should I report an Issue with FORM Swim?
- Pulling issues faced by users like you is a good way to draw attention of FORM Swim to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a FORM Swim customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using FORM Swim.
