Stairs app not working? crashes or has problems?

Stairs Status

Published by Ketchapp on 2024-01-30

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Common dislikes about Stairs app

- Too many ads, especially after each round

- Some users experience glitches when receiving notifications or texts

- Limited features and could benefit from updates such as new colors and balls

- No mention of specific features or mechanics that make the game stand out from others in its genre

- No mention of accessibility features for users with disabilities.

Have a Problem with Stairs? Report Issue

Common Stairs Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Stairs app on iOS and Android devices. Solve all Stairs app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Stairs iPhone Issues and Solutions

Stairs iOS app crashes, not working, errors
Stairs iOS app network issues
Stairs on iOS has black/white screen

Stairs Android App Issues and Solutions

Stairs has errors/crashing/not working
Stairs server network connectivity issues
Stairs has black screen

Stairs iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Stairs app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Stairs app crashes or not working on Iphone (iOS):

Close and restart the Stairs app on iPhone
Update Stairs app to the Latest Version for iOS
Uninstall and reinstall Stairs iPhone app
Update your iPhone to the latest iOS version

Fix Stairs on iPhone unable to connect to server/internet connection issues::

To resolve Stairs network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Stairs black/white screen (blank screen) on iPhone:

Follow the Stairs iOS app troubleshooting guide Here →

Stairs Android App Issues and Solutions

Fix Stairs not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Stairs app issues:

Force Stop the Stairs App
1. On android, goto "Settings" » click Stairs app. » click "Force Stop".

Update Stairs to the latest version on PlayStore

Clear Stairs App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Stairs app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Stairs.

Fix Stairs unable to contact server/ Stairs internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Stairs » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Stairs » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Stairs on android.

Solve Stairs black/white screens issue on Android:

Follow the Stairs android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Ketchapp, developers of Stairs.

34.29% Contact Match

Developer: Groundfloor Finance, Inc

E-Mail: [email protected]

Website: Visit Stairs Website

About this app

Try to pass each stair in this crazy endless journey. Dodge spikes, collect rubies and make insane perfect combos!