My Health Net CA Reviews

Seriously, two years ago someone said MyHealthNetCA is a joke and doesn’t open on anything.... and still 24 months later it isn’t resolved. That says how much they really care about customer service. Complete joke and to call them about it is even worse - dropped calls, I donate hold times... when I signed up they were extremely accommodating and helpful, now that I am locked in and paying money monthly (way over charging too for the crap silver “obummer marketplace plan”) they could care less about providing service. Plan for MyHealthNetCA to sort of function correctly about 2% of the time and after that 98% it’s a blank white screen with their logo and then nothing more..... DON’T BOTHER DOWNLOADING IT. Log in online instead and pray that works.....

And Health Net, how about you get some tech department on fixing MyHealthNetCA to actually do what it was intended to do - for all the money you are taking in from your customers......

Like others said already, MyHealthNetCA is a joke. In fact, the whole company is a joke. You wait A MONTH to get a piece of plastic with four numbers you could easily get electronically in an instant. The website is a complete junkyard of ill-built databases. The customer service is a monument to sheer incompetence.
Your employer might list this as a “benefit”, but it’s actually a malus and one should keep that in mind.
Now, MyHealthNetCA . Opens up in Spanish — no option to change it. It prompts you to create an account: for that you either provide last four of SSN (ahah, no sorry) or your Member ID that THEY provide. Well, the ID contains letters but MyHealthNetCA only accepts numbers. So, completely useless. Like the company. Just hope not to get ill or sick.

You download to have quick access, but MyHealthNetCA doesn’t give you access. Then you call member services and the person has absolutely no clue how to help. You then ask for technical support and she tells you they have no direct number to call. Then proceeds to tell you that you have access online (which I know because I told her!). I ask her what app I was supposed to download because this one says California. She says that this is it. I am officially annoyed. So member services: No clue. Tech support: Non-existent. Application: Non-functioning. I never write reviews, but this took the cake! 😡

MyHealthNetCA is by far one of the worst I have seen. It seems like no tested to see if it can actually be used. On an iPhone, the contents don’t fit the screen, the buttons are outside of the screen boundary, and the content moves around as it’s continually loading and unloading. I don’t know how MyHealthNetCA was approved to be placed on MyHealthNetCA Store. MyHealthNetCA doesn’t even deserve a single star.

We chose a HealthNet PPO plan thinking that the service will be better. Unfortunately, the service, choice of doctors, and most everything else has been equivalent to an HMO, or perhaps a bit worse.

As others have noted, MyHealthNetCA doesn’t even open. With such a long stream of complaints about this issue, you would think the company would take some action to resolve this. Or at least respond.

But this is what we should expect from a health insurance provider which routinely denies necessary coverage and often will inform doctor’s that coverage has been cancelled even when it hasn’t.

I have been trying to address a possible cancerous growth for over a year and I only just last week was able to get it biopsied. A disease in which early detection and fast action are literally life or death issues - and I have had to call multiple times to get each one of the doctor referred tests and procedures approved.

MyHealthNetCA is essentially kicking all Health Net CA customers while we’re already down.

Unable to log in, continue to have issues. I can’t believe in this time and age they haven’t resolved the problems with MyHealthNetCA. It’s useless just taking up space on my phone. Something as simple as logging in to get basic information is giving me a headache, unacceptable please do better. I pay for a service that you expect me to pay for on time and you should be held accountable for providing an application that works.

This is the worst app for healthcare, not to mention the worst health care insurance company. They’re located in the Philippines they have no understanding of how medicine works in the United States. They’re constantly apologizing for the inconvenience. The funny thing is I can access my payment portion in MyHealthNetCA but I cannot access my provider or benefits. It’s very frustrating to talk to someone and have them constantly apologize for the inconvenience and they cannot speak fluent English.

I am so disappointed. I have been a memeber sunce 2017 and they changed all my id information but never updated the website or MyHealthNetCA with that information. I had to find out from my pharmcy and when I called healthnet. They told me to take a pen and write it down. My New id card was never mailed to me and I had to request it through the phone call. MyHealthNetCA and new website still have the invalid old data which is useless. They charge me so much and their service is terrible.

Supposedly updated just a couple days ago but yet, no change in the fact it doesn’t work and hasn’t worked for years. Can’t wait to get this year of crap coverage behind me. Happy for those who get good coverage elsewhere for a fraction of what I pay but for almost $1700 a month for 2 healthy people, you’d think that at least MyHealthNetCA would function.

MyHealthNetCA is NOT working! We live in an age where everything we do is basically on some sort of mobile device. To NOT be able to navigate my health care info on my phone is just plain Stone Age! Where are all the tech savvy IT ppl who can put together a simple app that’s easy to navigate? I’m a little worried now that I switched from Sharp health care to HealthNet. I hope this doesn’t say anything about the health care Health Net provides!

I’ve check my bank account of September and it showed that I’ve paid for the month. Now there saying that I owe money still for October and again I’ve checked my bank account again it shows I’ve already paid for October . Ambetter do you what your doing is fraud and theft. Fraud is a federal law and theft is state law . Both carry’s 50 to life in prison.

This is a terrible app and looking at reviews it seems the company isn’t doing anything to fix the issue. It opens only to a white screen. I close it out and reopen to nothing. Very unprofessional. This issue has apparently been going on for a long time and the company has been complained to. I am not happy about this and hope they can fix the problem. SOON

Repeated calls to any number I can find on the Ambetter website never results in finding someone who knows anything about MyHealthNetCA . The last person I contacted said it clearly “didn’t even know we had an app”. The most basic function, logging in, does not work.

Can login on the desktop with no issues but unfortunately any combo I use for verification on MyHealthNetCA tells me there is no match found. Not sure how I can see a whole dashboard of options on the desktop and nothing on MyHealthNetCA . Totally worthless. Will be deleting MyHealthNetCA immediately.

MyHealthNetCA is a nightmare,I wasn’t able to make my payment on time,before it was so easy to make a payment on line,doesn’t recognize my account number or date of birth,can’t recover my account because doesn’t recognize my email either,very frustrating!

You can’t log into your account. Just one of many problems with this insurance company. They’re websites and, now, MyHealthNetCA has not worked at all. We may wonder if this company is even in business anymore. All they’re doing now is just robbing their clients’ money every month, let alone their health.

If I can give negative star, I would give -5 stars. They changed my subscriber ID since 2018 but never informed me until I went to a hospital and they told me my account was inactive. I called CS and they told me my new ID. But when I finally logged in this new rubbish app and got my I D card, it’s still my old ID. How stupid it is.

Just got my card finally 4 months after having coverage.
Can’t even make changes to my account because app doesn’t launch. It shows the logo and then hangs at that point until I force quit it.

I can’t even get past the log in screen. That is IF and when MyHealthNetCA decides to get past the splash screen which it seems to get stuck on most of the time. How a company can’t even get the most of basic functions to work is beyond me.

Basically it doesn’t allow to login. Calling to ambetter member services doesn’t help either, I called 5 times, nobody knows why MyHealthNetCA doesn’t work, they have no tech support number either

The ap doesn’t even load. Just opens to a never ending white screen despite uninstall reinstall and confirming my device’s software is up to date. Looks like everyone has the same issue.