7NOW: Food & Alcohol Delivery Reviews

I’m always amazed when a major corporation releases and heavily markets a product like #this app but doesn’t catch stuff like... updating delivery time... in a delivery app. Fun fact, 7NOW also does not tell you what it’s password requirements are during account creation or allow hyphens in last names, shows out of stock items as available, does not have a way to contact the driver or modify the order once submitted, sells your personal information (US only so it’s legal to require you to opt in to email marketing and associated data barter), requires you to call customer service and wait on hold for upwards of 45 minutes... to leave a voicemail, and the best part is it’s not even 7Eleven delivering your order... it’s Postmates!

Also can’t request a refund on an order through 7NOW , Microsoft Anna yells at you about there being “three people ahead of you” although that number doesn’t change and eventually just dumps you to voicemail, cancels orders hours after stated delivery time without reaching out to customers and in some cases without notifying them, delivers partially fulfilled orders and sometimes charges the full amount.

I’d be genuinely amused by the incompetence on display here if it wasn’t standing between me and some skittles... which means that this is true to the in-store 7Eleven experience at least.

So you want some snacks, maybe some white claw? Oh and you’re craving pizza? But there’s a pandemic going on, you can’t just go to the store and get the supplies... so you look in your fridge and pantry to find canned food, old celery sticks and realize there’s got to be a better way. I actually searched for 7NOW hoping it existed and viola it’s perfect. Order a pizza and a case of claw for the weekend, some chips when the munchies kick in but also add some Red Bull’s for the extra motivation to get that weekend project done.

Only downside is full 7-11 inventory is not available, only certain items. But hey, it beats whatever else you had at home which is nothing. If we weren’t in a pandemic, I’d rate 4 stars and go to 7-11 myself to pick up some of the things I know they sell but just aren’t listed on 7NOW , but for now, IN THIS ECONOMY, I’m happy.

Update 1/6/19: Tried to give them another shot shortly before Christmas. First order was modified & then one minute later cancelled. I placed a second order which made its way to me. The order was fine for the most part except they charged me for both orders. It’s been a couple weeks and I have yet to be refunded for the cancelled order. Calling customer service(as the developer response says I should do), does nothing. They put you on hold forever and when it’s finally your turn, they send you to a voicemail box to leave a message. I’ve tried multiple times to reach them to no avail.

Original review: You’re better off going with their main competitor(GoPuff) in the convenience store delivery industry. Twice now I’ve had issues with my orders. The first time, I didn’t receive items. I finally got through to someone but it took a lot of effort. Over Black Friday weekend, they had a promotion where if you bought $50 worth of stuff, they would later return $25 to your credit card. It’s been over a week now and no sign of it in my account. I tried calling them and the automated system hung up on me. I did this two more times and each time the system hung up on me.

1. Why can people order alcohol but not juul cartridges? I have epilepsy and the state of Florida won’t allow me to drive (even though it is controlled by medication, and I have a Service Dog who would know and tell me to pull over so yeah, thanks DeSantis!)
So I can’t drive l and cannot take Uber’s during this pandemic because I have family members who are elderly and also immunocompromised.
Can’t walk into a store myself for the same reason.
That’s WHY I AM USING DELIVERY. THATS WHY WE ARE ALL USING DELIVERY and paying $50 for a 7-11 pizza a couple of 2 liters, some water, 2 Frappuccinos (the only coffee option under filter strangely available) and a bag of m&ms PLUS A $15 TIP YES support our frontline orders. I’m out of a job and it hurts my pockets but I am afraid to do theirs, so it’s the least I can do.
AGAIN THE POINT OF MY RANT IS .... you can buy alcohol so obviously you are checking IDs. Why can’t I buy my JUULs that are helping me quit smoking???? Alcohol causes waaaaaaay more deaths than juul pods a year, and is widely subverted. So I guess I’m disappointed in you 7-11. America. Freedom. JUULS. Don’t discriminate!!!!

He knocked and stood on the side of the door AWAY from the peep hole and or front of the door not visible to me. I told him that made me very afraid for my life because of people getting robbed/home invasions/front door getting kicked in.
I don’t know why he would do something like this. I am a disabled female.
Also, I have no problem showing deliver person my DL, but 7NOW made me scan my DL. When driver came I had to give him my DL and he took a pic of it with his cell phone he then told me I had to sign my sig on an app he was using on his cell. I’m blind. I don’t feel comfortable allowing them to make a copy. Showing them my DL is ok, but giving it to them so they can make a copy and have me sign I am NOT OK WITH! I will not order again, I didn’t have to do this with my last order and I ordered the exact same thing. What is the point in asking us to upload everything on the 7 eleven app, if you turn around and make me provide the same thing to the driver????
Confused!

I placed an order at around 1:30AM with three items. About 20 minutes later I get a notification saying that they are out of 2 of my items. I did not get an option to opt-out an item or cancel my order. I ended up spending $8 on a BROWNIE.
I tried calling customer service to cancel my order, but there were “26 people in line ahead of me”. There was no communication between the driver and me, or the 7-Eleven store. And instead of talking to an actual person, I had to sit on the phone listening to an automated voice telling me how long I needed to wait in line for a refund; by which it was already too late, since the driver was about to arrive. It is obvious this is intentional.
I ended up waiting outside for the driver for about 20-30 min, even though 7NOW said that they had arrived. By the time I got my pathetic excuse for an order, I was freezing and very unhappy. I am so disappointed by how 7NOW does NOT care about their customers who pay money to use their service, nor address the complaints that every one seems to have.
I immediately uninstalled 7NOW . Don’t waste your time using 7NOW, they don’t care about you, only your money.

I ordered some white claws just to try 7NOW out. I got white claws and some candy was like 40 total which was a little pricey but if they deliver whatever. So 7 doesn’t even deliver it actually it was fulfilled by door dash. This dude shows up and I grab the bag of stuff and he is just trying to pull my attention away from what’s in the bag. I sign for it and show my ID, I even tipped him because he was bringing me alcohol. After I pay and he runs away I close the door and open the bag. He brought truely.. who is a super crappy version of white claw. You think I would be paying 40 dollars for some off brand white claw like nahhhh. Not worth it at all, like if you want any of this stuff 7 is selling delivered honestly just do postmates. It’s cheaper and the drivers care more about what they are bringing you. Like I never got a text or anything about a substitution they showed up with the wrong thing. Like didn’t even try to get the right thing. Screw 7NOW it’s just a cheap ploy to try and get into the delivery business. Every other app was quick to fix a mistake and give me a refund 7/11 has yet to give me a refund. Pass dont download get postmates

7-Eleven really does withstand anything… even a pandemic can’t stop it. With that in its rapid expansion where half a year ago, I complained that the service hasn’t expanded far enough to deliver to my home, I can now get convenience store goods without leaving my home.

7NOW is very easy to use and everything is explained clearly. They have numerous offers, including free delivery fees and some app-exclusive offers. Their service is pretty fast (20% of the time even faster than their estimated delivery times.) Lastly, their customer support is fantastic in case anything goes wrong.

More importantly, if you can use 7NOW and that your area is served, use the this app app to get quick convenience store items delivered!

I love the concept of this and about half the time it’s a great experience. I just wish you could choose which stores you could order from (within a certain distance of course). There are 3 stores within 2.5 miles of me that I know for a fact do this app delivery, and yet somehow I’m almost always automatically paired with the one that’s second furthest and the WORST at fulfilling orders. They will leave it on the “order received” step forever until I call the store (they never answer) but I suppose it gets their attention and immediately after calling they advance to the next step “gathering items” and then it stays on that step soooo long (for instance rn it’s been on that step for over 45 minutes & I know it doesn’t take that long to gather 3 items) so just waiting bc until they mark it as gathered no driver can be alerted to pick up my items!! So annoying

I don’t understand how such a large cooperation can’t manage to make an app that is worth a darn. To say it’s glitchy is an understatement. Like, are the people in charge of this trash fire just a bunch of 3 year olds with access to beginners coding?

On top of the crap app, the customer service is non-existent. They pass you off onto whatever platform the driver is on. Then you’re told by that platform’s customer service to contact 7/11. Ridiculous. If there’s a problem with the order that you happen to discover right after the driver leaves, your ability to contact the driver is already terminated. And good luck getting a refund if you need one. The only way to get in contact with anyone is by email. They tell you you’ll hear from someone in 3-5 business days.

So basically, to sum it up, DO NOT use 7NOW unless you literally have no other choice. You’d think for a company that’s been around for this long they’d know how to provide a working app and good customer service. Absolutely ridiculous!

The idea of convenience store has has reached perfection with 7NOW. Way to go 7/11! The only thing that was disappointing was that the ap asked me how much do I want to tip. How do I know what kind of service I receive before I get the service? Some people might take that question as a hint that the tip will make a difference in the quality of service. The tip should always be between the tipper and the tippee . It should be in cash. And everyone should work all the time like they were getting a nice tip. After all, it is their job their doing. If the tip is voluntary, then the tippee is more likely to be greatful for it. And I believe everyone should be greatful to another person who is doing something for them. A tip is a great way to show greatfulness. Just think if every person in the world were greatful for others? What a great world that would be.

Thank you
Sincerely
Tina Cetrone.

I don’t know if this is the apps fault, but every time I have used 7NOW , the person putting it together either purposely left something out or completely mixed up the order. The first time, they left out the beer and then the driver went back and the store called me and made me order it again which prompted two more drivers to attempt picking it up and since they use postmates drivers they kept trying to get me to cancel the order but since it wasn’t in the Postmates app I couldn’t and kept getting new drivers asking me what was up with the order. Then in a different order I ordered 4 coke slurpees and got a single cherry slurpee instead of the 4 I ordered which made it necessary for the driver to go back and get it fixed... but then brought back the 1 cherry and 3 Coke’s 🙄we just stopped fighting it. the drivers can’t see what the order is supposed to be so we have had to show them receipts. I think it could be a great service if the store paid attention. (Arizona Biltmore area 7-11 in Phoenix). Deleting 7NOW , not worth the hassle.

I have used 7NOW and have loved it for its convenience, but my most recent experience with it has left me totally disappointed and extremely frustrated. I placed an order and it was just a mess. The driver showed up with only one out of the items I ordered and a half of one of two Slurpees. Half of one, yes, filled half full. And just one. I was still charged the full amount, for all the items and Slurpees even though there were items missing! I have reached out several times (to 7-Eleven and this app, as well as to Postmates who couldn’t do anything for me because I didn’t order through them directly) and haven’t received a single response. Not one. This is just too much. I’m done with 7NOW now and am very disappointed. I wish I’d gotten my money back, but absolutely nobody has gotten back to me about it to make it right. A real shame. Save yourself the trouble and don’t order anything in case you’re left with missing items and nobody who cares to make it right.

I’ve had issues this 7NOW in the past. However I decided to start using it again, and everything had been working fine for a while. I loved ordering coffee for me and my mom in the mornings, and occasionally some small slim Jim’s for my dogs. However, the 7-11 app took those off. And they have also take things like Cheetos and Doritos away. There are really no good snacks left.

But the final straw came yesterday. I decided to try and order some snacks to eat before dinner, and when I place the order, it gave me an error massage that my card wasn’t working. I checked my bank account and I had more than enough to place the order. There was a pending order from 7-11, but my order hadn’t gone through. This is the second time this has happened, and I do eventually get my money back within 12 hours.

Unless they fix their issues and put more things on 7NOW , I will no longer be using their app.

Trying to cancel my order right now. On the phone on hold. There have been “27 people in line ahead of me” as the robot lady says every 60 seconds during the Muzak for 15 minutes. This is my night now. And I’m cancelling because no one has sent my order! No communication with me on that at all. There is no way to communicate online. You can only call. What a backwards app, understaffed phone service, and shoddy app/store connection. Does the store not know about the order? The driver? Everyone?

I tried using 7NOW the other day, after 20 minutes of them gathering my things I got an alert they were out of one of my items. Bummer. Main thing I wanted. But that happens. Unlike Instacart, etc. you can’t replace with anything. And you can’t do any adjustments on 7NOW . Had to call the 1-800 number. But I got through.

Oh good, down to 26 people ahead of me, only 20 minutes waiting on the phone. Hope I go to bed tonight? Or either I get food at 4am or just no money back? Hahaha. Sorry. Yikes. I don’t think I’ve ever written a review ever?

It’s always a problem. I literally used 7NOW 10 times and 9 times out of 10 there is always an issue. The most unreliable service I’ve ever used. The drivers don’t show up. 711 rarely updates items in app so orders cancel frequently. One night I was celebrating my engagement and they kept canceling every order on wine bc they claimed not to carry it. So I tried a different wine and a different wine. They kept canceling without notification so we were left waiting for hours. All they provide is store credit for your inconvenience however time is valuable and all they do is waste it. Then today I order a pregnancy test and the driver claims he got sent to wrong address despite my address being correct in app. What a horrible way to represent a business. You’re better off walking 10 miles at night to a gas station than to rely on their service. At the least you’ll get a refund that takes 5 - 10 business days to process.

I order one pizza from this app at 2:25am with a promised delivery time of 3:04. At 3:04, I went down to the lobby and waited until 3:30 for the delivery. During this time I called the help number on 7NOW and was placed on hold with an estimated wait time of 40 minutes. After half an hour I went back upstairs and continued to stay on hold for another 30 minutes during which the wait time stayed 40 minutes. Eventually I ended up making my own food and at about 4:30 am I got a call from a guy who say the Postmates app was down so they didn’t even have my pizza to deliver. At no time did 7/11 communicated 1) that Postmates was down or 2) that they even used Postmates. I had no way to see who was delivering or how to get in contact. I asked him to just cancel the order because it’d been almost 2 hours and I was done. He said that was fine and hung up. 2 hours later, while I’m sleeping, I get a notification that my order has been delivered. At 6am. A pizza that was ordered at 2:30am. And I was charged.

I’ve had a lot of bad experiences w/ delivery apps in the past (app doesn’t update order status times correctly, random cancellations, wrong item delivered). Decided to take a 12:15am gamble with ordering a 6pack of beer this app. Ordering was easy, and 7NOW said ETA was going to be 1:05-1:15a...which is a really good ETA for the middle of the night in a small city like mine, almost too good. I got skeptical as I waited; read all these negative reviews for this app and was sure this was gonna be another delivery app let-down. But at 1am on the dot, the driver arrived, with the right beer! Could be beginners luck. The overflow of negative reviews shows 7NOW has its shortcomings, but I just wanted to say that it is possible for 7NOW to work!

I cant believe I have to put at least 1 star. 7NOW really deserves 0 star. I accidentally entered a wrong address and placed the order. I tried to cancel my order right away but there is no option to cancel the order and the order detail doesn’t even show up on the current order or past order page. I called customer service right away but guess what! There were 56 ppl ahead of me. I waited 45 minutes and finally got to speak with a representative. Per him, my order is delivered already. But to where!!! It was so frustrating. I requested a refund. I told him that i tried to cancel the order but there was no option to do so and my order didn’t even show up on 7NOW . The representative told me it is the kind of order that is non refundable once it is delivered... Really 711?! When you were developing 7NOW , options like edit a order or cancel a order should be made available to customer. Please add this function to 7NOW and please help me to solve my issue.

I was going to be generous, but I think waiting 40 minutes for a clay-tasting pizza and 2 out of 5 chicken wings that are burnt deserves one star.

When I would go to 7-Eleven to get their one slice pizza, I remember it tasting just fine, but maybe it’s the fact that the pizza was free that caused it to taste so bad. I guess that couldn’t be helped since deliveries are a new thing? It tasted kind of... dough-ey? And it was also slightly warm, almost bordering cooled down. Take your time cooking it, without a doubt, I’m sure cooking it in my oven for 5 more minutes would make it taste SO MUCH better.

But, giving me burnt chicken wings? I already paid $10 for just 5 pieces of chicken wings and then you’re going to give me 2 burnt ones just cause I don’t make eye-contact with you while you’re picking? I mean the chicken wings were already going to be soggy because of packaging. I was willing to forgive soggy chicken wings since it’s delivered but burnt?? I just can’t get over the fact that they would personally pick these chicken wings and be like “it’s burnt... eh that’s fine.”

Bottom line — just cause it’s not in-person does not mean you can half-ass food delivery. If you were the one eating it, you would NOT pick burnt, BRICK-LIKE chicken wings for yourself. I mean seriously... how long were those in the oven, and why would you give it out instead of throwing it away?

I ended up making potstickers instead.

I’m a big fan of app delivery services, but nobody offered tobacco delivery. And then I found this app. They do require ID at checkout AND when delivered and the driver is required to scan the ID. Super smart. I use this feature to avoid going out of my way/dealing with early morning traffic in the mornings to get cigarettes when my work is a straight shot from my home.
I haven’t had any problems with 7NOW , they always arrive on time or early.
Only suggestion would be if the store is out of an item that you have an option to select something else. I find it a little hard to believe that a store is always out of 20oz Diet Pepsi but time will tell I guess. I would gladly accept a Diet Coke too 😂
And for those that are complaining about your 7-11 not delivering - not all stores participate- just like on GrubHub/DoorDash/Postmates. I know there is a closer 7-11 to me than the one that the driver shows up at on the map. Just cause there is a store a block away doesn’t mean they offer delivery! Don’t blame 7NOW for that.

I have literally had every problem and more that can happen with an Order since I first started ordering from this app app, first time I ever placed an order it was marked as Delivered after I waited several hours for the order and it was never even Delivered, I have gotten Orders with missing Items, damaged Items, and wrong Item sizes etc, I got charged a Delivery fee when it was suppose to be free and never got the Refund just like I did not get refunded for certain missing or wrong items in the past, and My last order I had a damaged sprite Can that had an air leak to where the soda was completely flat tasting, and a Banana that had a bunch of brown sections, so I ended up having to throw 2 Items away, and there has been times when I put 15 or more Dollars of Items in the Cart to get the free Ben & Jerry’s Ice Cream and either did not get it at all or a different kind then I had chosen, then there were other times I never got the free Mini Tacos, only reason I still even use this nightmare of an App is because I don’t drive and have a hard time getting around and sometimes I need certain Items asap, it literally gets My anxiety going every time I need to place an order just hoping nothing is missing or damaged etc... smdh 😒

First of all the only 7-11 near where I live that offers 7 Now Delivery is in the Ghetto, and the Employees that work that are very low class and rude, they are unprofessional and make a habit of messing Peoples Orders up and then act like nothing is wrong, they don’t like to get the actual Items or sizes of the Items You pay for in the Bag that gets Delivered, and some of the Postmates Delivery Drivers cannot be trusted with The Items of You’re Order half the time, You get Damaged and missing Items, and wait forever for a Delivery that gets marked as Delivered but never actually got Delivered, then after You go through that hell You have to Wait forever on the Phone listening to the annoying screechy Music with the Automated Voice repeating the same darn thing over and over trying to get a Customer Service Representative to get a Refund for an Order etc and get snobby People giving You a hard time on the Phone and lying to You, making excuses so they don’t have to Refund You or do anything for that matter to help resolve the Order problem, and then You have to keep calling days in a row trying to find that one Person that’s not a complete Incompetent waste of time that will actually help You out. 😒

Absolutely HORRIFIC. Do not order from 7NOW. I ordered almost an hour ago and they told me that it would come 30 minutes ago, I guess a half an hour is a pretty reasonable amount of time. However when I checked 7NOW at the expected time it was supposed to come at, it informed me that it would be coming in another 25 minutes!! I called up the hotline to see what’s going on and an annoying automated voice told me that there were 5 people on call before me. I waited on hold for another minute, and then it informed me that no one could pick up the phone and directed me to leave a message. Once my order does come, I’m deleting 7NOW as fast as I can.

The only good thing about 7NOW is late night delivery and the food, but what’s the point if the food is either not available or not included in your order? Instead of giving drivers an order number, give them A LIST OF WHAT I ASKED AND PAID FOR. I once ordered a pizza and 2 bags of Sour Patch Kids, and only got the Sour Patches. I asked the driver and he said that’s all they gave him when I paid for the pizza on sale. Recently, I tried ordering pizza, big bites and some juice. The driver calls to tell me that the machine is broken and I can either eat a raw pizza or cancel the order.

This might be unrelated, but I tried with Postmates after and the driver told me they didn’t even have my order number. But seriously, give more options in app instead of having a number to call, let me choose a store, have an actual GPS and not just a still image of my location and the car, expand the selection a bit more for 7NOW and then maybe I’ll re-install this mess.

I used to use 7NOW a lot, for the pure reason that they have 24/7 delivery. I genuinely have no idea why it takes 2-3 hours to get to my house at 3am every time. There is nothing to do at 3am, there must be *someone* available at the store to deliver promptly, even if there are only two people working during those late hours.

The prices are a lot more expensive than in-store. One time I paid $10 for a Slushee that’s supposed to cost a dollar. You’ll find yourself paying $30 for some candy bars, pizza, and Slushees when in-store you can get them for $10. They’re also never in stock, which makes no sense. Do they have a separate stock exclusively for delivery? There is no way they ran out of coke bottles or doritos or three brands of candy bars.

My customer service experience was okay, mind you I’ve called them a good amount of times on multiple orders lol.

I haven’t used 7NOW in almost a year, and seeing the recent reviews for it I can see that it’s still bad. Hopefully they’ll get their ssss together and hire more drivers (and perhaps find a better way to pay them if that’s an issue), stock up more, and invest more money into 7NOW so the prices wouldn’t be as taxed. I assumed the service is based on the 7/11, but I’d also assume that the employees are the types to not really care, which is understandable, just annoying.