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Common eLamp Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot eLamp app on iOS and Android devices. Solve all eLamp app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

eLamp iPhone Issues and Solutions

eLamp iOS app crashes, not working, errors
eLamp iOS app network issues
eLamp on iOS has black/white screen

eLamp Android App Issues and Solutions

eLamp has errors/crashing/not working
eLamp server network connectivity issues
eLamp has black screen

eLamp iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever eLamp app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix eLamp app crashes or not working on Iphone (iOS):

Close and restart the eLamp app on iPhone
Update eLamp app to the Latest Version for iOS
Uninstall and reinstall eLamp iPhone app
Update your iPhone to the latest iOS version

Fix eLamp on iPhone unable to connect to server/internet connection issues::

To resolve eLamp network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix eLamp black/white screen (blank screen) on iPhone:

Follow the eLamp iOS app troubleshooting guide Here →

eLamp Android App Issues and Solutions

Fix eLamp not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent eLamp app issues:

Force Stop the eLamp App
1. On android, goto "Settings" » click eLamp app. » click "Force Stop".

Update eLamp to the latest version on PlayStore

Clear eLamp App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "eLamp app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch eLamp.

Fix eLamp unable to contact server/ eLamp internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click eLamp » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got eLamp » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch eLamp on android.

Solve eLamp black/white screens issue on Android:

Follow the eLamp android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at eLamp, developers of eLamp.

100% Contact Match

Developer: diajidong

E-Mail: [email protected]

Website: Visit eLamp Website

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