UPS Go app not working? crashes or has problems?

UPS Go Status

Last Updated on 2021-08-28 by UPS

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Common UPS Go Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot UPS Go app on iOS and Android devices. Solve all UPS Go app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

UPS Go iPhone Issues and Solutions

UPS Go iOS app crashes, not working, errors
UPS Go iOS app network issues
UPS Go on iOS has black/white screen

UPS Go Android App Issues and Solutions

UPS Go has errors/crashing/not working
UPS Go server network connectivity issues
UPS Go has black screen

UPS Go iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever UPS Go app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix UPS Go app crashes or not working on Iphone (iOS):

Close and restart the UPS Go app on iPhone
Update UPS Go app to the Latest Version for iOS
Uninstall and reinstall UPS Go iPhone app
Update your iPhone to the latest iOS version

Fix UPS Go on iPhone unable to connect to server/internet connection issues::

To resolve UPS Go network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix UPS Go black/white screen (blank screen) on iPhone:

Follow the UPS Go iOS app troubleshooting guide Here →

UPS Go Android App Issues and Solutions

Fix UPS Go not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent UPS Go app issues:

Force Stop the UPS Go App
1. On android, goto "Settings" » click UPS Go app. » click "Force Stop".

Update UPS Go to the latest version on PlayStore

Clear UPS Go App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "UPS Go app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch UPS Go.

Fix UPS Go unable to contact server/ UPS Go internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click UPS Go » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got UPS Go » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch UPS Go on android.

Solve UPS Go black/white screens issue on Android:

Follow the UPS Go android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at UPS, developers of UPS Go.

Verified email ✔✔

E-Mail: mobiledev@ups.com

Website: 🌍 Visit UPS Website

Privacy Policy: https://www.ups.com/us/en/support/shipping-support/legal-terms-conditions/privacy-notice.page

Developer: UPS

About this app

UPS Go makes it easy to stay connected with the UPS Community and is not a delivery tracking app. UPS Go mobile app delivers the latest news and updates about UPS to YOU - our brand enthusiasts. For tracking of shipments and deliveries, please download the “UPS Mobile” app.