Contact SynScan Pro Support
Company Name: Astropower Technology Co. Ltd.
About: Use the SynScan app to control Sky-Watcher telescope mounts via Wi-Fi or
Bluetooth LE. Mounts without built-in Wi-Fi can be supported via a SynScan Wi-Fi
adapter.
SynScan Pro Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email ✔✔
E-Mail: app@skywatchertelescope.net
Website: 🌍 Visit SynScan Pro Website
Privacy Policy: http://www.skywatcher.com/faq/
Developer: Pacific Telescope Corp.
3 Most reported problems 😔💔
App is broken with recent update
by Retro.cycler
This app worked great on my iphone 8 under iOS 15 back in February (I would guess version 1.19). I set itt aside for a while, and now it is unable to connect to my mount. An automatic update (now v.2.1.11) has broken it. Advice to users: disable automatic updates. I can not find a way to downgrade the app to an earlier version.
Crashes every time in a few minutes
by Mar-val
On iPhone XS, can’t even get through alignment. Crashes on first or if your lucky to get to the second just quits. Was really looking forward to this with the new built in WiFi on the XT10g but no go. Connects fine but won’t either crashes or freezes in a few minutes, never long enough to align.
Crashes every few minutes
by BellevueSteve
Latest version cannot reliably complete a two or three star alignment without crashing. Or, if it manages that, crashes on next slew and whatever model it has to that point seems to be gone or corrupt and pointing accuracy goes to heck...and so back to alignment, if you feel lucky. Massive disappointment and waste of time.
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