iTaksi Reviews

iTaksi Reviews

Published by on 2021-04-27

🏷️ About: iTaksi is a taxi-hailing app that allows users to estimate the cost of a trip in advance, pair with the nearest available taxi, choose from three different types of taxis, and pay using cash, credit card, or istanbulkart. The app also allows users to rate drivers, save frequently used addresses, and report complaints or suggestions.


       


Overall Customer Experience 😎


👿🤬😠 Negative experience
51.6%

😎👌🔥 Positive experience
32.4%

🙄💅🫥 Neutral
16.0%

~ from Justuseapp.com NLP analysis of 55 combined software reviews.



Summary of Customer Reviews (Takeaways): 💎

- Responsible and respectful drivers

- Clean cars

- Good application for local Turkish users



Read 24 Customer Service Reviews 👿🤬😡😠💢😤

2.2 out of 5

The app had basic and major problems

2022-05-23

I’m on an iPhone 11 Pro, iOS 14. iTaksi has basic user interface issues — no matter how hard I try I can’t tap on the “destination” to set where I want to go, and it sets the destination to the exact same as my pickup location. I literally tried for 10 minutes to get this to work.

The app doesn’t open.

2022-06-24

iTaksi doesn’t even launch…

عدم اتمام عملية التسجيل

2022-07-25

حملت التطبيق منذ أسبوع وحتى اليوم لم أتمكن من اتمام التسجيل إذ لا تصلني رسالة برمز التفعيل لإكمال التسجيل
Uygulamayı indirdim ancak aktivasyon kodunu almadığım için kayıt olamıyorum

Bad

2022-08-26

Bad experience

Language

2022-09-27

Why only Turkish Language 😭

Arabic Language and English Language very important to visitors of istanbul

App stuck

2022-10-28

App is stuck on first page.

Useless

2022-11-29

iTaksi didn’t let’s me login , I tried to login but it keeps me kicked off

Credit Card Issue (neden hala sorunu çözmüyorsunuz?)

2022-12-30

Still the same problem..!

Lütfen alttaki sorunu çözerseniz memnun olurum, teşekkürler 🙏

Newer Review:

Same issue, new error message:

“1002, Technical error.”

New Review:

New update, same issue and new error message:

“1002, Teknik bir hata oluştu.”

Old Review:

Nice app but not able to add a foreign credit card..!

The error message is “3001, Geçersiz kart.”

Scammers

2023-01-31

Scammer and fraud , I don’t recommend iTaksi for anyone

Useless

2023-03-04

iTaksi is useless. I tried the yellow cab, turquoise or black so many times in different locations around Istanbul with no luck. I don’t know whats wrong with iTaksi. Its useless.

Not recommend

2023-04-02

I recommend you to not use iTaksi
Use public transportation is better, safer and cheaper. I got scammed by these drivers two times and yeah I learned a lesson To take it again what matter my circumstances is.
Basically they change the route to take more money and when you tell them to take the best route they will not listen to you.
Don’t tell you need Turkish to tell I know that I already I took 3 months course so I can survive here!
I have send a complaint to them but nobody
Answered me. Thanks for that good service.

Useless application and unfortunately no replacement

2023-05-04

Tried to get black and turquoise taxis many times from different locations using different payment methods but never got a taxi.
I will be hesitant to visit Istanbul again considering the limitations of on-demand taxies specially after banning Uber and Careem and limiting them to city very low quality and small taxies.

UPDATE IT

2023-06-04

iTaksi already needed updates, now it’s just crashing.

Neither Arabic nor English

2023-07-06

Please add languages like arabic and english to iTaksi

Terible

2023-08-06

Terrible service.!! Not recommended at all!!!

Need English language

2023-09-07

I think it’s amazing but We need English language

Arabic language support is needed

2023-10-09

Please add arabic language support

The GPS need more update

2023-11-09

The application its good but the map and the GPS needs more update because its so much slower and didn’t give the taxi driver the good signal for the address

US numbers can't register

2023-12-11

Disappointed that you need a Turkish phone number to use iTaksi. Would be great if this was available to international travelers

Good app

2024-01-11

I use this app as my uber/grab of Turkey. Drivers are responsible and respectful and cars are clean.

Integration problem of drivers.

2024-12-19

Crazy taxi drivers, many times they accept the ride and cancel immediately. Or after they accepted the ride you can track them driving completely another direction without noticing you.

Kullanissiz

2024-12-19

İhtiyacım olduğu anda hiçbir zaman taksi bulamadım. Yaptırımsız ve fonksiyonelliği olmayan bir uygulama.

Objection

2024-12-19

I’ve tried to request a car in Atarurk airport but the Airport staff refused when the car arrived 😐
I think 🤔
iTaksi made by (ISTANBUL municipality)
Also the Airport taxis 🚕 are more expensive !!

Perfect

2024-12-19

It is useful when you are visiting Istanbul.



Is iTaksi Safe? 🤗🙏


Yes. iTaksi is quiet safe to use but use with caution. This is based on our NLP (Natural language processing) analysis of over 55 User Reviews sourced from the Appstore and the appstore cumulative rating of 2.2/5 . Justuseapp Safety Score for iTaksi Is 38.6/100.


Is iTaksi Legit? 💯


Yes. iTaksi is legit, but not 100% legit to us. This conclusion was arrived at by running over 55 iTaksi User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for iTaksi Is 57.6/100..


Is iTaksi not working? 🚨


iTaksi works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.



How was your experience with iTaksi? Post a Review




Features

- Fare estimation feature to know the cost of a trip in advance

- Pairing with the nearest available taxi at the touch of a button

- Three means of travel: standard yellow taxi, turquoise taxi for more comfortable rides, and black taxi for luxury

- Three payment methods: cash, credit card, and istanbulkart

- Option to rate the driver and submit a comment after the ride

- Ability to save frequently used addresses under “Favorites”

- iTaksi vehicles equipped with dual cameras for security

- Option to report complaints or suggestions to the Municipal Help Line (153) or on the official website of itaksi.com.

  Customer Service/Support
Developer:
Istanbul Büyükşehir Belediye Başkanlığı