Contact kumu Support

by AzureGriffin

Great app. Terrible people running the app. They’re focus is just how to make money. If you are not suggesting “what kind of campaign” should they run next then your input is useless. It’s all about campaigns and more campaigns. Also, recent updates are really useless and made the app essentially unusable at times. Mute and Camera buttons are so small now it’s so hard to click them. If you want to swipe left or right to hide chat expect that you will be swiped up or down instead and be transferred to a different stream. There’s also a bug that let’s people see you even if you turned off your camera, they just have to watch using the website on a desktop computer - anonymously. Big privacy issue. Lastly, KUMU POLICE apparently gets an incentive whenever they hit a certain number of people reported for “violating” kumunity guidelines - so expect these rude “officers” to end your stream just because they did not like your profile picture. I have never experienced anything like this in many other livestreaming apps that I have used but hey this is what separates you from the others right? Your rude employees. So if you want to start live-streaming, I suggest you do it elsewhere. 💁🏼‍♀️

by Videoadsucks

I used to like it when I first downloaded the app. In fact for the first few months, I have been dropping gifts to streamers. But after getting my first GTS level badge, I realized how money-hungry Kumu is. They release updates only to entice gifters to give more and to spend more on the app. They actually don’t care about ordinary streamers who do not drop virtual gifts. There are many complaints about delayed payments. Many good singers have stopped streaming and moved to other apps because of the many problems with kumu. Also, they do not have transparency about GTS levels, GTS members are left wondering how close or far they are to the next level. If you are still undecided whether to download kumu or not, I recommend not to! Go somewhere else!

by LoveLea20

I downloaded and deleted this app many times. The only reason that I downloaded it again is to watch a family member since he joined a singing contest again. But I will never keep it because it aggressively forces you to write a review so - here is your review Once you open the app, a prompt will appear that wants you to click (I am happy or I have question). There is no way to exit so you will be forced to click one of them which took me here. This is so annoying. The app aggressively sends notification on my phone even when I set it up to not to do so.