Contact The Official MTA App Support

by Trevor C Sutton

At the end of the day you want an app that will tell you when the next train is coming quickly and simply, this fails on both counts. You have to click through several fields to get to train times and then your choices are limited by your location, which is unreliable. Almost impossible to pick a station up or down the line from where you are to figure out a transfer. And the display of times is only half screen meaning you have to enlarge and scroll to see downtown arrivals half the time. As usual the MTA is trying to be too clever and satisfied no one. I miss the Subway Time app—at least it was straightforward.

by Sabor Místico

Most of the time all I want to do is look up what time the next bus is coming, but even figuring out how to do so is too involved. The previous app, “Bus Time” allowed you to quickly look up a bus route and it automatically saved the routes you previously looked for. However this app does not. Even if I save a route, I do not see it listed anywhere and apparently it was all a waste of time. For something like this, all you really want is quick and simple access - especially during extreme temperatures or stormy conditions, but that isn’t what this app provides. 👎

by Nnnaaaatttaaalllyy

The MTA is already a nightmare and knows that New Yorkers rely on them despite of the horrible service. This app is NEVER accurate, it constantly freezes, does not update regularly and probably never gets maintenance. Do NOT rely on the times that you see in this app to take a train or a bus. This is just a feel good app that fools you into feeling better when you see “2 mins” when in reality the train already arrived and you missed it because you relied on the information in this app. Your best bet is to leave your house early enough to wing it with these stupid trains and buses.